Sparkle & Shine Cleaning LA - LA House Cleaners

Great thorough job! Very efficient.

• Price assessment: Reasonable price
• Services: Moving-related cleaning

Amending reviews, after disappointing history that ultimately ended with one of the Owners interrupting a call I made (to schedule a service!). Promised to call back... and didn't call nor email until 5 days later when I reminded him. Read my other reviews, you'll have a sense there is care in the details and working with Owners to address challenges before negative reviews. I also discovered the person who initially REFERRED me to this service ALSO is no longer working with this Company (similar reasons: inconsistent, mediocre results, scattered responses, lags in response from Owners.) Nutshell: After a good start (LOTS of questions from Owner I first spoke with, Josh, about preferences, budget, scope of work, frequency, etc) and a adjustment to their standard rate as I supply ALL CLEANING MATERIALS and SUPPLIES... my first Cleaner was an HOUR 45 minutes late. She also DID NOT UNDERSTAND English'. This, for the record, I learned the hard way, DOES MATTER if you have items you CARE BOUT not getting DAMAGED (wrong cleaning products on antiques... brand new dish towels for dusting... using water on hardwood floors, not using the SWIFFER for wooden floors, etc) They would smile, nod, say 'OKAY", and I believed she understood. What she SHOULD have said was some version of "I DO NOT UNDERSTAND." Misleading. That took place while Owners were in Europe for a month, and communication was naturally challenging as hours were not PST. Nevertheless, they worked to help. The Cleaner was okay, but as mentioned, mistakes made due to not understanding English, and Owners not being transparent when I requested "ENGLISH SPEAKER" that they were sending someone who barely spoke / understood English. Lacked Common-sense, too - lost items, left trash on floor, etc. Next round - #3 - was with someone who showed up on time, spoke some English and was better - BUT worked slowly - the whole 'by the hour' obviously doesn't work when the Cleaner is going at half-pace. The Kitchen (TINY) should take no more than 45 minutes IF cleaning externally - no deep clean - yet she TOOK A FULL HOUR AND A HALF in a kitchen big enough FOR ONE PERSON (it's truly tiny). I had to rush her thru the bathroom cleaning and we never even got to my Bedroom because they'd spent 2 1/2 HOURS on JUST the bathroom and kitchen - again I'm one person, keep my place clean, and it's small. The 4th House Cleaner was far better. She spoke English. Worked a bit more quickly, asked questions to ensure things were done right. But she slowed down half way thru so we ran out of time to actually finish the bedroom.I'd treated her to Starbucks and pastries, blasted the A/C at 68 degrees because she requested it - and STILL left before she finished changing the sheets - I had to finish myself. TURNS OUT by the way, she is the daughter of the last Housekeeper (Rosie) who had not fully understood English. She DID try to call the Owners to ask if finishing my bedroom was okay. WE SPENT 10 MINUTES of her trying to reach the Owners. But the Owners were already off the grid 4 PM Saturday and despite us BOTH having their Cell phone #'s, neither Owner responded to either Client nor Employee. So she left. Adjustments to bills made for ruined / lost items, always a polite communication with Owners. But after 4 months of communication, working with their service 4 times, disappointing the main Owner I'd been corresponding with had no memory when we spoke if I 'preferred an English-speaking Cleaner' (??!! after ALL the mishaps with non-English-speaking Cleaners?!) and forgot to call me after abruptly interrupting my call to schedule. 5 days later, I emailed, reminding Josh he never called me back. I got a 'spin' (he apologized for 'delay in communication' ... For the record, as of this review, they DO NOT have Crews nor individual Cleaners living or preferring to work in the SFV. This greatly limits your choices / scheduling if you live ANYWHERE in the Valley. I have screenshots of emails I will post if Owners refute facts. Well-meaning, ultimately not great.

• Price assessment: Reasonable price
• Price: $100–150
• Services: Standard cleaning

Mireya did an outstanding job deep cleaning an apartment that needed some much love. Her speed, attention to detail and dedication to making the entire unit spotless was astounding. Booking is very easy, the pricing is reasonable for west LA. Mireya was also very sweet and friendly which made the experience that much enjoyable. I booked her again right after she finished. 10/10 would recommend this company.

• Price assessment: Reasonable price
• Price: $350–400
• Services: Deep clean

Dani and Katie did an exceptional job deep cleaning my home! I also really appreciated the communication from the team coordinating everything behind the scenes. The entire process was quick and easy to set up, expectations were clear from the start, and everything went smoothly. Highly recommend!

• Price assessment: Reasonable price
• Price: $300–350
• Services: Deep clean

I've had them doing my house cleaning twice a month and honestly it's one of the best choices I made this year. They're so reliable with how they work. Same thorough approach every time and my place actually stays feeling fresh between visits. def takes the stress off knowing they'll show up and handle it right

finally tried a house cleaning service and honestly was relieved because my place was out of hand, they came through on the weekend without me having to hover and the kitchen looked like i actually lived somewhere respectable

Great service

• Price assessment: Great price
• Price: $50–100
• Services: Standard cleaning, General housekeeping

The crew was excellent. Our kitchen hasn’t looked that good since we moved in! We will definitely call them again.

• Price assessment: Reasonable price
• Price: $300–350
• Services: Deep clean

I paid over $300 for a deep clean. This included an add on for the oven to be cleaned on the inside, but the entire bottom drawer was left untouched. The top of the fridge and under the cabinets weren’t cleaned. I specifically asked for the faucets in the sinks to be cleaned as they had hard water - something that should be standard for a deep clean - and neither faucets were touched. Even the floors still left my white socks brown/black. I was texted after the clean asking if I was satisfied and I expressed these concerns but nobody responded. This did not feel like anything close to a deep clean and the lack of a response to my concerns will leave me unlikely to use or recommend these services again.

• Price assessment: Overpriced
• Price: $300–350
• Services: Deep clean

I would recommend Sonia. Thanks again!

• Price assessment: Not sure
• Price: $200–250
• Services: Standard cleaning