Analyzing 10,149,35110.1M ReviewsFor 28,76028.8K Experts

Experts Reviews · Company report
Sparkle & Shine Cleaning SJ - San Jose House Cleaners logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%91+53.4Reliability 26%88+23Value 15%100+15.2Experts Score= 92Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Sparkle & Shine Cleaning SJ - San Jose House Cleaners

Saratoga, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #18Position by Experts Score among all companies we track in this category. of 77 ironing services · 4.9★ from 65 Google reviews

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Report card

Percentile vs other ironing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sparkle & Shine Cleaning SJ - San Jose House Cleaners is better than 91% of ironing services.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sparkle & Shine Cleaning SJ - San Jose House Cleaners is better than 88% of ironing services.A
88
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Sparkle & Shine Cleaning SJ - San Jose House Cleaners is better than —% of ironing services.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Sparkle & Shine Cleaning SJ - San Jose House Cleaners is better than 100% of ironing services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sparkle & Shine Cleaning SJ - San Jose House Cleaners is better than 100% of ironing services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Sparkle & Shine Cleaning SJ - San Jose House Cleaners is better than —% of ironing services.–
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Reviews for your job

Customers hired Sparkle & Shine Cleaning SJ - San Jose House Cleaners for 4 kinds of job.

Sparkle & Shine Cleaning SJ - San Jose House Cleaners for general housekeeping

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$150–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$157–$260
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “General housekeeping”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 8
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 7 Google reviews tagged “General housekeeping”

charitha6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I have been using sparkle cleaning bi-weekly for my 1b1b apartment. Andrea does the most amazing job every single time and makes my house look like a hotel room. She’s respectful, quick, efficient and thorough. She’s been a great help for us. 😊

Paid $150–200General housekeeping
NoamLocal Guide · 50 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Been using sparkle and shine for the better part of a year. I can’t say enough good things about the quality of work that I get!

Paid $50–100Great priceInterior & exterior window cleaningStandard cleaningGeneral housekeeping
Tovael5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

My first experience with Sparkle & Shine and it was very thorough! The cleaners are a mum and daughter who are very nice and friendly and very detailed. They got to all the dusty spots I couldn’t! Highly recommend. Will definitely be using them again.

Standard cleaningGeneral housekeepingDeep clean
JasonLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Just had my first apartment cleaning from this company! The cleaners did great, detailed work and were very friendly and prompt. They did such a thorough job with dusting (even the ceilings)! Can't wait to continue working with this company and their efficient cleaning services!

Customer photo from Jason's review
Great priceStandard cleaningGeneral housekeeping
Pat2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

My studio apartment stays clean now with their monthly service visits. They bring all supplies and work around my limited storage space without any issues. Simple scheduling and the cleaning quality has been consistent. They even manage to clean efficiently without disrupting my work from home schedule.

Great priceStandard cleaningGeneral housekeeping
Oleskii2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Been using their house cleaning service bi-weekly for the past eight months. They work efficiently and maintain consistent quality each visit without being intrusive. Nice to come home to a clean house after long days at the office.

Reasonable priceInterior & exterior window cleaningStandard cleaningGeneral housekeeping
Laurence2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We hired Sparkle SJ to clean up after a very messy party. They did a marvellous job for us, at a reasonable cost. I would highly recommend them to anybody needing a good, efficient cleaning service.

Paid $150–200Reasonable priceStandard cleaningGeneral housekeepingDeep clean

Price

$170-34% vs typical ironing services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 56%Reasonable 39%Overpriced 0%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Standard cleaning11$163–$310
Deep clean7$257–$477
General housekeeping7$157–$260
Interior & exterior window cleaning6—

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