Customers frequently praise the drive-up curbside convenience, prompt turnaround times, and professional staff interactions. Recurring themes include accurate garment results and effective notification systems for ready orders. However, several reviewers criticize the pricing structure, noting instances where final costs exceeded initial estimates or were perceived as significantly higher than competitors.
Google rating: 4.7 out of 5 from 866 reviews (85% five-star).
Reviews on this page: 866 Google reviews (644 with written comments, 3 with photos).
Owner responses: the business replied to 90% of reviews.
Most recent review: October 29, 2026.
Service: Tailor serving Tucson, Arizona.
Data from Google, last updated November 2, 2026.
Star ratings
866 Google reviews we collected
4.7of 5
5 stars73885%
4 stars577%
3 stars212%
2 stars152%
1 star354%
Praise vs complaints
Phrases our text analysis found in 644 written reviews
93%praise
Praise72193%
Complaints557%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude23330%
Speed & response19625%
Quality & results17222%
Price & value9913%
Would recommend476%
Honesty & trust203%
Communication91%
What customers talk about
We read 644 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Easy drop off and pick up, quick finding my item, payment suitable for item, friendly staff, item packaged properly, great all around company.”
“Morning staff is extremely rude, specially the lady that states she's the manager on Broadway Eaast.”
“Quick in and out and our garments were ready ahead of quoted time, excellent results.”
“They did a great job with the king comforter I took to them.”
“I don’t know what they did but my dress was quite damaged and torn which was extremely disheartening and frustrating for such a bit momentous day.”
“They are quick, reasonably priced, clothes come back beautiful and ready to go.”
“This dry cleaning place is totally awful and ripped off people, l took one dress one pant and one shirt cost me $57 bucks .”
“The service was great, quick, and definitely recommend.”
“I would not recommend anyone to take anything of value here.”
“They are reliable and consistent, and if you get on their email list there’s always coupons and discounts.”
“Why would I go through these bloody hoops to scam you out of something that is mine?”
“I spoke to Teresa on the phone and explained my situation.”
praise complaint · found by our text analysis, Google review wording unchanged.
Great customer service and my order was ready to pick up early. They did a great job with the king comforter I took to them.
Response from the owner · 4 days ago
Tammy, thank you for the five-star review. We’re very happy your king comforter looks great and that your order was ready early. We appreciate you choosing us and sharing your experience, and we look forward to caring for your next item.
T
Tommy Howard5 reviewsiTotal number of Google reviews Tommy has written across all businesses on Google Maps, not just this one.
Tommy, thank you for the five stars and the thumbs up. We take pride in fast, spotless work and are glad it showed. We look forward to your next visit.
D
David Davidson14 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
David, thank you for sharing this. Hearing our team came across as friendly and professional makes our day. We look forward to welcoming you back soon.
J
Joe Eiserman10 reviewsiTotal number of Google reviews Joe has written across all businesses on Google Maps, not just this one.
Quick and easy to use. My first time using a dry cleaner
Response from the owner · a week ago
Ashton, thank you for the five-star review. We’re glad your first dry cleaning visit was quick and easy, and we look forward to helping you with future garments.
R
Rick DeGraeve2 reviewsiTotal number of Google reviews Rick has written across all businesses on Google Maps, not just this one.
Excellent service. Quick in and out and our garments were ready ahead of quoted time, excellent results.
Response from the owner · a week ago
Rick, thank you for the five-star review. We're delighted your garments were ready earlier than expected and that you were pleased with the results. Positive feedback like this motivates our team. We look forward to helping you again.
R
Ron De SchalitLocal Guide · 23 reviewsiTotal number of Google reviews Ron has written across all businesses on Google Maps, not just this one.
Ron, thank you for the glowing review. We’re delighted our team delivered excellent service and that your clothes looked great. We appreciate you choosing us and look forward to serving you again.
C
Curtis DutielLocal Guide · 22 reviewsiTotal number of Google reviews Curtis has written across all businesses on Google Maps, not just this one.
Curtis, thanks for the five stars. We’re glad drop-off and pick-up were quick, convenience like that is important to us. We appreciate you choosing us and look forward to your next visit.
P
Phil Partington1 reviewiTotal number of Google reviews Phil has written across all businesses on Google Maps, not just this one.
Easy drop off and pick up, quick finding my item, payment suitable for item, friendly staff, item packaged properly, great all around company.
Response from the owner · a week ago
Phil, thanks for the five-star review. We're happy drop off and pick up were simple, your item was located quickly, and our team made the visit pleasant. Proper packaging and fair payment matter to us, so we appreciate you sharing this feedback.
R
Rebecca HillLocal Guide · 19 reviewsiTotal number of Google reviews Rebecca has written across all businesses on Google Maps, not just this one.
Great cleaners and great service time and time again!!
Services: General bedding cleaning, Comforter cleaning, Drapery & window cover cleaning, Special care fabric cleaning
Response from the owner · 3 years ago
Rebecca,
Thank you for taking the time to share your experience with us and provide us with a 5 star rating! We look forward to serving you again soon!
Sincerely,
Heath
