Google reviewers rate Sparkle Cleaners 4.8 out of 5 based on 794 reviews, with the owner responding to 93% of feedback. Customers frequently praise the drive-thru convenience, prompt turnaround times, and friendly staff who communicate status updates effectively. However, recurring criticisms highlight high pricing for press-only services and occasional quality issues, such as incorrect pressing or new stains appearing on garments after cleaning.
Google rating: 4.8 out of 5 from 794 reviews (91% five-star).
Reviews on this page: 794 Google reviews (582 with written comments, 5 with photos).
Owner responses: the business replied to 93% of reviews.
Most recent review: October 29, 2026.
Service: Tailor serving Tucson, Arizona.
Data from Google, last updated November 2, 2026.
Star ratings
794 Google reviews we collected
4.8of 5
5 stars72191%
4 stars365%
3 stars101%
2 stars81%
1 star192%
Praise vs complaints
Phrases our text analysis found in 582 written reviews
96%praise
Praise64496%
Complaints274%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude22333%
Quality & results14522%
Speed & response14121%
Price & value6810%
Would recommend487%
Honesty & trust304%
Communication162%
What customers talk about
We read 582 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Wonderful, fast, friendly experience, they warned me about my frayed tie before just letting it get destroyed.”
“Dept gets one star the lady who answers the phone their was very rude on the phone.”
“Speedy process, love the drive through option, great service!”
“They admittedly do not know how to handle it and basically say it can get damaged.”
“And a very timely manner what highly recommend for any one it has a dry cleaning needs king size blanket”
“Drop off and pick up are easy, my clothes were ready in 1 business day, and reasonably priced.”
“00 what a rip off!”
“I’m extremely satisfied with the service and would recommend to anyone.”
“I recommend asking for the full press-only price before leaving your clothing here.”
“I love this reliable, professional, and convenient cleaner.”
“Nancy was exceptionally helpful and explained that my garment was hand wash only.”
People customers mention
Manny6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
I brought in nine freshly washed garments for press-only service: two pairs of athletic type pants with no zippers or buttons, one pair of jeans and plain button-up blouses. I did not need washing or dry cleaning; I simply wanted my clean clothes pressed.
My total bill was $68.97 for nine garments, averaging $7.66 per item. The staff repeatedly emphasized the discounts I was receiving, making it sound like I was getting a great deal. However, even with those discounts, the final price was excessive for basic press-only service.
I understand that businesses set their own prices, but nearly $69 to press nine already-clean garments is not a price I consider reasonable. Customers should be given clear, upfront pricing so they can make an informed decision before agreeing to the service.
Based on this experience, I will not be returning. I recommend asking for the full press-only price before leaving your clothing here.
Response from the owner · 3 days ago
Leah,
I am sorry you are not happy with our prices.
We strive to keep our prices as competitive as possible without sacrificing quality or service.
We advertise our pricing on our website (something that no one else around does) and are happy to provide a quote before performing any cleaning/pressing.
Ross
M
Malana Watt Corn10 reviewsiTotal number of Google reviews Malana has written across all businesses on Google Maps, not just this one.
Easy drop-off. As a new customre. I needed some things explained; that went well. I got notification when the coat was ready, and it was less than 24 hours after dropping it off. It is good to have good people ready to make the experience seamless.
Response from the owner · a week ago
Malana, we’re glad your first visit went smoothly. Thank you for mentioning the clear explanations, fast notification, and quick turnaround. It’s great to hear our team made drop-off easy and seamless. We look forward to helping with your next order.
B
Brad Stoutenburg3 reviewsiTotal number of Google reviews Brad has written across all businesses on Google Maps, not just this one.
Friendly and courteous service. I love the drive thru option.
My clothes looked, clean, pressed, and classy.
Thank you!
Response from the owner · a week ago
Brad, thanks for the wonderful review. We’re glad the drive-thru made pickup simple and that your garments came back clean, pressed, and classy. We appreciate you sharing this and look forward to helping again.
T
Todd Beach3 reviewsiTotal number of Google reviews Todd has written across all businesses on Google Maps, not just this one.
Sparkle cleaner is awesome! Easy pull in with helpful staff to take items. Prompt turnaround
times with easy pick up. And most of all my shirts look great!
Response from the owner · 2 weeks ago
Todd, we really appreciate you sharing this. We work to make drop off and pickup hassle free, so it is great to hear our team and quick turnaround hit the mark. Knowing your shirts look great made our day. We look forward to caring for your items again.
M
Megan Cadigan5 reviewsiTotal number of Google reviews Megan has written across all businesses on Google Maps, not just this one.
I owe this Sparkle Cleaners my LIFE. (Ok a bit dramatic) I brought my absolute favorite gown that I recently ruined at a wedding by spilling hamburger grease all over the front and they completely removed the stain (which had also set in for about a week). Stain is completely gone. I almost cried. Thank you Sparkle Cleaners!!!
Response from the owner · 3 weeks ago
Megan, thank you for the wonderful review. We are thrilled the gown came back spotless and that we could help after that mishap. Hearing we nearly brought you to tears made our day. We look forward to caring for your favorite pieces again.
J
Jessica Grimes9 reviewsiTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
Wonderful, fast, friendly experience, they warned me about my frayed tie before just letting it get destroyed. Great experience, 10/10 would try again. Highly recommend!
Response from the owner · 3 weeks ago
Jessica, thank you for the glowing review. We’re pleased our team spotted the frayed tie and alerted you before cleaning. It’s wonderful to hear the visit was fast and friendly. We appreciate the recommendation and look forward to your next visit.
M
Molly Meeks10 reviewsiTotal number of Google reviews Molly has written across all businesses on Google Maps, not just this one.
Speedy process, love the drive through option, great service!
Response from the owner · 3 weeks ago
Molly, we’re so glad the drive-through and speedy process made your visit easy. Hearing that our team provided great service truly brightens our day. We look forward to welcoming you back.
K
kim rivera14 reviewsiTotal number of Google reviews kim has written across all businesses on Google Maps, not just this one.
Not 1 but the entire staff greet with a smile! Ask about your day etc! I had some very expensive items; they informed me about possible issues ahead of time then made suggestions,
They kept me updated about my items!
They treat you better than family!!!
Response from the owner · 3 weeks ago
Kim, what a lovely note, the team truly appreciates it. We are proud our staff greeted you with smiles, discussed potential issues with your valuable items, and kept you informed every step of the way. Your trust and kind words mean a great deal, and we look forward to helping you again.
D
David RiceLocal Guide · 18 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Great service and solid dry cleaning. Easy, convenient - I'm a fan. Prices have skyrocketed but unfortunately just like everywhere else.
Response from the owner · 3 weeks ago
David, thanks for the great feedback. We’re glad our service and cleaning met your expectations and that our convenience works for you. We know prices are rising everywhere, and we work to keep quality and value as strong as possible. We appreciate you being a fan and your input.
T
Teresa Pritchard1 reviewiTotal number of Google reviews Teresa has written across all businesses on Google Maps, not just this one.
I was staying at the Arizona Inn and needed some clean clothes. The Inn doesn't have in-house laundry services, and recommended Sparkle Cleaners on Campbell. They were really great! Very nice staff and a great job on my pants and shirt! I LOVE the option of a drive-in window! I'll definitely use them again next time I am in Tucson! Thank you!
