Customers frequently cite fast turnaround times, same-day availability, and reasonable pricing as primary benefits of the dry cleaning and tailoring services. Staff are often described as friendly and efficient, with proactive communication regarding order status. However, lower-rated reviews highlight concerns about inconsistent service quality, including garments returned with chemical stains or damage, and instances of perceived rudeness or unmet agreements regarding repairs and costs.
Google rating: 4.7 out of 5 from 922 reviews (89% five-star).
Reviews on this page: 922 Google reviews (638 with written comments, 9 with photos).
Owner responses: the business replied to 87% of reviews.
Most recent review: October 30, 2026.
Service: Tailor serving Tucson, Arizona.
Data from Google, last updated November 2, 2026.
Star ratings
922 Google reviews we collected
4.7of 5
5 stars81789%
4 stars526%
3 stars101%
2 stars101%
1 star334%
Praise vs complaints
Phrases our text analysis found in 638 written reviews
95%praise
Praise75995%
Complaints395%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude25932%
Speed & response20726%
Quality & results17322%
Price & value7810%
Would recommend415%
Honesty & trust223%
Communication182%
What customers talk about
We read 638 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The staff are wonderfully responsive and knowledgeable.”
“The rudeness and skill level of the woman who pinned it up for the tailor is not.”
“First time using Sparkle cleaners and the process was super easy and quick.”
“Great service and clothes were dry cleaned within a day!”
“Horrible said they needed more time went home and washed one of the garments in the washing machine and it ripped in the area.”
“Sparkle was reasonably priced and it was same day service!”
“I had two very expensive garments, supposedly dry cleaned that came back.”
“I appreciated this service and would recommend them.”
“Will not return and do not recommend this dry cleaner.”
“The lady up front was amazingly kind helpful and knowledgeable”
“" I told Evelyn what Nancy said to me and Evelyn called me a liar.”
“They take time to explain and answer all of your questions.”
People customers mention
Stone7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
First time using Sparkle cleaners and the process was super easy and quick. The cashier was friendly and helpful. Next day service and faster than promised. They also have a tailor on site at the location I went to. Prices were fair and everything looked great!
Update: Just such experts at getting my clothing items cleaned and pressed! Super efficient and fast. Couldn't be happier with the service and the prices!
Update: Still the best! Fast, efficient, friendly and fair!
Response from the owner · 2 years ago
Thank you for choosing Sparkle Cleaners, Edward! We're thrilled to hear that your first experience with us was easy, quick, and exceeded your expectations. We appreciate your kind words about our fair prices and the quality of our work. We look forward to serving you again in the future!
-Ross
I
itsmerandall5 reviewsiTotal number of Google reviews itsmerandall has written across all businesses on Google Maps, not just this one.
Great, got quilt cleaned and packaged in timely manner.
Response from the owner · 3 days ago
itsmerandall, thank you for trusting us with your quilt. We’re glad it was cleaned and packaged promptly, and we appreciate you sharing your experience. We look forward to helping you again.
J
Julie Norris15 reviewsiTotal number of Google reviews Julie has written across all businesses on Google Maps, not just this one.
Such fast service. I haven’t had to use a dry cleaner in years. Sparkle was reasonably priced and it was same day service!
Response from the owner · 3 days ago
Julie, thank you for the wonderful review. We are thrilled our same-day service and fair pricing made getting your items cleaned easy after so long. It means a lot that you chose us, and we look forward to helping again.
R
Rebecca Gomez1 reviewiTotal number of Google reviews Rebecca has written across all businesses on Google Maps, not just this one.
I have gone to Sparkle Cleaners for years. The staff are wonderfully responsive and knowledgeable. This business has taken stains off many an item, including wine on a silk jacket from a person who spilled a glass of wine all over me.
Response from the owner · 3 days ago
Rebecca, thank you for trusting us for so many years and for sharing that memorable story. We’re delighted our team’s responsiveness and expertise helped rescue your garments, and that silk jacket incident made our day. We truly appreciate your continued support.
J
Joe De La Rosa3 reviewsiTotal number of Google reviews Joe has written across all businesses on Google Maps, not just this one.
Joe, thank you for the kind words. We’re proud our team came across as professional and courageous. Feedback like yours motivates us to keep improving and we appreciate you sharing it. We look forward to serving you again.
D
D Heath3 reviewsiTotal number of Google reviews D has written across all businesses on Google Maps, not just this one.
Great service and clothes were dry cleaned within a day! Will be back!
Response from the owner · 5 days ago
Thanks for the great review, D Heath. We're pleased our quick turnaround and service met your needs. We appreciate your trust and will be ready for your next visit.
F
Francisca Somoza3 reviewsiTotal number of Google reviews Francisca has written across all businesses on Google Maps, not just this one.
Francisca, we’re delighted our team provided excellent service and competitive pricing. Your kind words mean a lot to us and we appreciate you sharing them. We look forward to serving you again soon.
S
Shane Badia8 reviewsiTotal number of Google reviews Shane has written across all businesses on Google Maps, not just this one.
Shane, thank you for the great review. We’re glad our service met your expectations and that you had a positive experience. We look forward to helping you again.
R
Ralph Stanley Carson5 reviewsiTotal number of Google reviews Ralph has written across all businesses on Google Maps, not just this one.
The hangers are so cheap that I had much difficulty hanging them in my car. My suit fell off and hit the ground. I went back to the.desk and the lady rehung my suit on a new hanger then was courteous enough to hang them in my car.
S
Steven Fishman13 reviewsiTotal number of Google reviews Steven has written across all businesses on Google Maps, not just this one.
I am a new customer to Sparkle Cleaners, but I can already tell they’re going to be awesome!
Response from the owner · 2 weeks ago
Steven, thank you for the glowing review and for choosing Sparkle Cleaners as a new customer. We appreciate your confidence and look forward to proving we deserve it with every visit.
