Google reviewers rate Sparkle Cleaners 4.9/5 based on 897 reviews, with the owner responding to 91% of feedback. Customers frequently praise the friendly staff, quick turnaround times, and professional handling of dry cleaning and alterations, including drive-through convenience. Recurring criticisms focus on pricing, with several reviewers noting unexpected costs or overcharges for simple repairs, alongside isolated complaints about inaccurate sewing or uncommunicated changes to garments.
Google rating: 4.9 out of 5 from 897 reviews (94% five-star).
Reviews on this page: 897 Google reviews (685 with written comments, 4 with photos).
Owner responses: the business replied to 91% of reviews.
Most recent review: October 30, 2026.
Service: Tailor serving Tucson, Arizona.
Data from Google, last updated November 2, 2026.
Star ratings
897 Google reviews we collected
4.9of 5
5 stars84394%
4 stars253%
3 stars71%
2 stars51%
1 star172%
Praise vs complaints
Phrases our text analysis found in 685 written reviews
97%praise
Praise87997%
Complaints233%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude31134%
Speed & response24327%
Quality & results18721%
Price & value839%
Would recommend506%
Honesty & trust182%
Communication101%
What customers talk about
We read 685 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The staff are so friendly and my items always look AMAZING!”
“When I arrived to pick them up Robert also called Rob spoke to me angrily, harshly, and rudely.”
“Tailoring and dry cleaning done professionally and quickly.”
“Just feel like the price is starting to slowly increase every time I come in.”
“Great place, great service, I appreciate what they’ve done to help me and my clothes!”
“…back to look at my dress and it was worse then the first time it got messed up, I then reached back out to Patty and sent her pictures and she then sa…”
“Quality dry cleaning service, rapid response, at a reasonable price.”
“…ich resulted in a number of issues with the cleanliness of the items, overcharges, and a ruined dress just before an event.…”
“I highly recommend this cleaners to anyone looking for reliable, high-quality garment care.”
“…fied via text--and the service there couldn't be any more friendly or reliable.…”
“Sparkle cleaners He is not dependable.”
“The staff was incredibly accommodating allowing me to explain regulations and what needs to go where, down to the 1/8 inch!”
People customers mention
Mendel8 reviews
Wife8 reviews
Tailor8 reviews
Robert7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Our first time using Sparkle Cleaners. We very pleased with the cleaning of our king-sized wool blanket. It was clearly handled with care and well packaged when returned. We were especially happy to have the cleaning tag carefully safety pinned to the blanket's label, not the blanket itself. Excellent work, thanks!
Response from the owner · 2 days ago
Paul, we’re thrilled your first visit to Sparkle Cleaners met your expectations. It’s wonderful to hear the wool blanket was cleaned carefully, well packaged, and that the tag was pinned to the label as you wanted. We appreciate your kind words and look forward to helping you again.
D
Danielle Mendoza2 reviewsiTotal number of Google reviews Danielle has written across all businesses on Google Maps, not just this one.
I love Sparkle Cleaners on Tanque Verde. The staff are so friendly and my items always look AMAZING! I won't go anywhere else.
Response from the owner · 5 days ago
Danielle, thank you for the wonderful five-star review. We love knowing our Tanque Verde team greets you warmly and delivers results you’re thrilled with. Hearing that you won’t go anywhere else is the best compliment. We look forward to keeping that level of care for you.
P
Paula Johnson5 reviewsiTotal number of Google reviews Paula has written across all businesses on Google Maps, not just this one.
David,
Thank you for taking the time to share your experience with us and provide us with a 5 star rating! We look forward to serving you again soon!
Sincerely,
Ross
P
P ILocal Guide · 70 reviewsiTotal number of Google reviews P has written across all businesses on Google Maps, not just this one.
Thank you for service. I am pleased with your friendliness, promptness, professionalism and service results. I will visit again when the need arrises. 😊
Response from the owner · 6 days ago
P I, we appreciate your kind words and are happy our team delivered friendly, prompt, and professional service. It means a lot that you were pleased with the results. We look forward to helping you again whenever the need arises.
J
Joel Strabala2 reviewsiTotal number of Google reviews Joel has written across all businesses on Google Maps, not just this one.
Quality dry cleaning service, rapid response, at a reasonable price.
Response from the owner · a week ago
Joel, we appreciate your kind words. It’s great to know our cleaning quality, quick turnaround, and fair pricing met your needs. We look forward to helping with your next order.
C
Chris Williams6 reviewsiTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
Chris, thanks so much for the A+++++ and the five stars. We’re thrilled our team delivered excellent service and made a great impression. Your kind words mean a lot and we hope to see you again soon.
K
Kristine Grimshaw1 reviewiTotal number of Google reviews Kristine has written across all businesses on Google Maps, not just this one.
Friendly and FAST
Location is great and employees are even better. I recently took in a wool coat for dry cleaning and it looks new!!
Thank you Sparkle
Response from the owner · a week ago
Kristine, thank you for the kind words. We’re so glad your wool coat looks like new and that our location and team made the experience fast and friendly. We appreciate you choosing Sparkle and look forward to your next visit.
J
Joan HeinmillerLocal Guide · 13 reviewsiTotal number of Google reviews Joan has written across all businesses on Google Maps, not just this one.
