Analyzing 7,543,9767.5M ReviewsFor 21,23321.2K Experts
Customers frequently praise the business for punctual turnaround, professional alterations, and friendly staff who communicate effectively. The high rating reflects consistent satisfaction with garment cleaning and tailoring services, including rug cleaning and drop-off convenience. However, lower-rated reviews cite issues with item damage, missed specific cleaning instructions, and communication errors regarding order status or pricing, suggesting occasional lapses in quality control and customer expectation management.
Data from Google, last updated November 2, 2026.
1,822 Google reviews we collected
Phrases our text analysis found in 1,384 written reviews
How often each topic comes up in the written reviews
We read 1,384 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I have been very pleased with customer service, professionalism, and quality of their work.”
“When I talked with the manager she was VERY RUDE and disrespectful.”
“This location always does a great job on my alterations, and in a timely manor.”
“Did a great job dry cleaning my suit jacket and my girlfriend's dress.”
“I trusted Sparklers with my dress shirts, and unfortunately, two of them ended up damaged.”
“Positive Service and affordable Dry Cleaning services.”
“I was grossly overcharged, and not by some inadvertent mistake.”
“I highly recommend this location, Jeannette and her wonderful staff; Thank YOU!”
“Unfortunately, based on my experience, I cannot recommend Sparklers and will not be trusting them with my clothing again.”
“Sparkle Cleaners is the only dry cleaners I’ll trust with my rare dry cleaning needs.”
“Super friendly, efficient, punctual, communicative.”
praise complaint · found by our text analysis, Google review wording unchanged.
4.9 ★★★★★ 1,822 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Service was exceptional. My clothes were picked up and returned exactly when they said they would be. I found my clothes tio be nicely folded and cleaned and I definitely would use the service again.
I have taken a lot of clothes for my daughter and me to have altered. I have been very pleased with customer service, professionalism, and quality of their work.
Diane, thank you for trusting us with so many pieces for alterations and for leaving such a kind review. It means a lot to hear our service, professionalism, and workmanship met your expectations. We hope to have the chance to assist you and your daughter again soon.
Very friendly staff. And the turn around time was fast! I’ll definitely be back!
Olivia, thanks for the great review. We’re glad our team was friendly and the turnaround was quick. We hope to see you back soon.
Items always done on time and smartly wrapped.
Peter, thank you for the four-star review. We appreciate you taking the time to share your experience and are glad it was a positive one. We look forward to serving you again and continuing to improve so we can earn that final star.
Excellent
The service is reliable and thorough. While the cost seemed a little high, I am satisfied with the result.
This location always does a great job on my alterations, and in a timely manor.
Bill, we appreciate your kind review. It’s wonderful to hear our alterations are reliable and returned in a timely manner. Thank you for trusting us, we look forward to assisting you again.
Easy drop off/pickup. Ready when they promised. Adequate job hemming my pants.
I had my favorite old wool jacket mended at Mendel’s (cuffs unraveling) and cleaned, along with two scarves. Beautiful!
Rapid turnaround and friendly staff!
Cory, we appreciate the shout-out. Fast turnaround and friendly service are exactly what we strive for, and it is great to know we delivered. We look forward to helping you again soon.
Analyzing 7,543,9767.5M ReviewsFor 21,23321.2K Experts