Analyzing 10,145,19610.1M ReviewsFor 28,73628.7K Experts
Customers frequently cite the owner's product knowledge, responsive communication, and competitive pricing as key factors in their positive experiences with hot tub sales and installations. Recurring themes include seamless delivery, professional installation crews, and ongoing support for maintenance questions. The primary criticism involves the store's limited retail availability, with several low-star reviews noting that the location is closed during expected weekend or late-afternoon hours without adequate online notice.
Data from Google, last updated November 10, 2026.
51 Google reviews we collected
Phrases our text analysis found in 47 written reviews
How often each topic comes up in the written reviews
We read 47 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Kim was incredibly patient throughout our decision-making process—despite multiple trips back to the store and lots of questions.”
“I highly recommend Sparkling Spas for your next hot tub.”
“I’m really impressed and a great experience shopping local with people who know what they are talking about!”
“Walk in and you will see what a fantastic small business owner provides along with fair pricing!”
“Their service, quality, communication, and professionalism will keep us coming back.”
“Every time I have a question or need any supplies, the response is fast and understandable.”
“I honestly can’t say enough positive things about my experience purchasing a hot tub from Kim at Sparkling Spas.”
praise complaint · found by our text analysis, Google review wording unchanged.
4.8 ★★★★★ 51 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Kim is great! Love my Aspen spa.. She knows her stuff!!
Thank you we truly appreciate the excellent review!
I honestly can’t say enough positive things about my experience purchasing a hot tub from Kim at Sparkling Spas. When my old tub recently kicked the bucket, I absolutely dreaded the process of removing it and installing a new one because of all the issues I had previously dealing with a big store. This time, I followed the reviews and met Kim, whose personal knowledge and resources were a night-and-day difference. Every aspect of the process from removal, installation, electrical hookup was handled seamlessly. She has an excellent crew on speed dial for all of it (extra thanks to Tim and Ken!) But what stood out the most was that I could tell Kim genuinely cared about the entire experience of owning one of her tubs, versus the larger stores that just want your credit card and then you become a number in their system. The peace of mind knowing that knowledge and support is always there before and after the purchase was invaluable. Now I get to enjoy my newly installed tub just in time for football season. Keep up the great work!
Thank you Adam, for taking the time to share your experience. It means a lot to us to know how happy you are with your decision to purchase at Sparkling Spas and support our small business, enjoy your new spa!!!
Great experience all around, from start to finish! Kim and the installation crew were second to none.
Thanks Aaron, we truly appreciate the wonderful review!!!
We love Kim and Sparkling Spas great to work with!
Thank you so much!!! We truly enjoy working with you as well.
Loved working with Kim at Sparkling Spas. We shopped around and spoke with several companies in the area before choosing Sparkling Spas. Having owned a hot tub for the past 20 years, we were looking for a new one that would truly last. After extensive research, we decided on the Aspen Pinnacle ES spa. It was important to me that the spa was made in the USA and built with high-quality components, as durability was a top priority. Kim was incredibly patient throughout our decision-making process—despite multiple trips back to the store and lots of questions. The customer service was truly over the top, and we were kept informed at every stage. The price was the best we found, which made the exceptional customer service and high-quality product an even better surprise, since those two don’t usually go hand in hand. Delivery and installation went smoothly, and we are absolutely enjoying our beautiful, incredibly high-quality hot tub. We will definitely be recommending Sparkling Spas to others. Their service, quality, communication, and professionalism will keep us coming back. Regards, William Krueger
Thank you Bill, your wonderful feedback truly makes our day. We are even more thrilled that you love your Aspen Spa and appreciate the 5 star treatment that only Sparkling Spas can provide. Happy New Year and to many more!! Thank you again for supporting small business and USA made products.
If you’re looking for a spa, look no further. Sparkling Spas is the place to go. You can’t put a price on exceptional customer service, and Kim truly delivers. Her communication, expertise, and dedication made our hot tub purchase experience seamless. She was knowledgeable, transparent, and an absolute pleasure to work with!
Thank you so much I truly appreciate the kind words Eric !!
Every time I have a question or need any supplies, the response is fast and understandable. If they don’t have the supplies, they direct you to where you can go to get what you need even faster than waiting for them to order it for you.
Thank you Pamela for the kind words we sincerely appreciate it.
Came on Saturday 10:35 am. Not open 😭 Good luck. Make an appointment!
We are open by appointment only. It is stated on our website and all social media platforms. I’m asking that you please revise your review as it has nothing to do with the products or services we offer. If you contact us we would be happy to schedule an appointment for you to visit our showroom. Please be kind reviews are important to small businesses. Thank you
Hot tub was delivered today by an amazing crew. They were meticulous in getting the tub to my backyard and making it fit perfectly in the gazebo. Amazing attention to detail! I highly recommend Sparkling Spas for your next hot tub. The process from sales to delivery, including accommodating my family's busy schedule, was easy and stress free.
Thank you Brian for taking the time to leave us a 5 star review. We are so happy to hear how satisfied you are with the services we offered.
We had a great experience with Sparkling Spas. Kim is very knowledgeable and professional. She took time to explain all the different pro’s and cons of the various brands. Couldn’t be happier with the service part, delivered on time at my convenience. I have recommend Sparkling Spa to at least 5 customers and everyone had a great experience. I will continue to recommend them
Thank you for your detailed feedback and the 5 star review. We appreciate you taking the time to share your experience. Your referrals are the best compliment and we can’t thank you enough for your continued support. Take care
Analyzing 10,145,19610.1M ReviewsFor 28,73628.7K Experts