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Special Touch Computers

Computer repair service · Omaha, NE

4.8 ★★★★★ 422 Google reviews · 22 photos
95%five-star reviews
100%reviews answered by the owner
Oct 2026latest review

Special Touch Computers at a glance

Google reviewers rate Special Touch Computers 4.8 out of 5 based on 422 reviews, noting the owner responds to all feedback. Customers frequently praise the staff for punctual in-home service, clear communication, reasonable pricing, and effective repairs for laptops, printers, and malware removal. However, several low-star reviews criticize the business for rude phone interactions, high initial cost estimates, and a lack of transparency regarding specific hardware limitations.

  • Google rating: 4.8 out of 5 from 422 reviews (95% five-star).
  • Reviews on this page: 422 Google reviews (398 with written comments, 8 with photos).
  • Owner responses: the business replied to 100% of reviews.
  • Most recent review: October 27, 2026.
  • Service: Home Network Installation serving Omaha, Nebraska.

Data from Google, last updated October 29, 2026.

Star ratings

422 Google reviews we collected

  • 5 stars40395%
  • 4 stars20%
  • 3 stars10%
  • 2 stars10%
  • 1 star154%

Praise vs complaints

Phrases our text analysis found in 398 written reviews

  • Praise71096%
  • Complaints264%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude18926%
  • Speed & response13118%
  • Quality & results12217%
  • Would recommend11616%
  • Price & value7911%
  • Communication557%
  • Honesty & trust446%

What customers talk about

We read 398 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “The staff is always so friendly, welcoming, and professional.”
    “They were horribly rude and the owner threw a piece my memory drive on his desk.”
  • “My laptop was recently infected with some nasty malware, and the team had it cleaned out and running like brand new in no time.”
    “My computer was very slow & my portable back up was not working.”
  • “9/23/2026 these guys are amazing, i absolutly love the inhome service, keep up the great work!”
    “Absolutely worst service possible.”
  • “I’m so grateful for their quick and friendly service—highly recommend them!”
    “I can't recommend this place enough.”
  • “The people are friendly, professional, and they always resolve my computer issues in a reasonable amount of time.”
    “I asked for a ballpark figure cost estimate, and he said "anywhere between $0 and a new computer" and hung up on me!”
  • “You answered all my questions and made everything much easier to understand.”
  • “Their fast response, knowledge, and dependable service give me peace of mind, knowing my business is in good hands.”

People customers mention

  • Repair 37 reviews
  • Robert 15 reviews
  • Evan 13 reviews
  • Windows 7 reviews
  • Outlook 5 reviews
  • You 4 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Photos

Customer reviews

4.8 ★★★★★ 422 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Jean Browne2 reviewsTotal number of Google reviews Jean has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Joe was very helpful setting up my new tablet.

Response from the owner · a day ago

Thank you so much for the 5-star review, Jean! It was a pleasure helping you with your tablets. We're glad Joe could repair your tablet, deliver it to your home, and help set up both devices, including your email, printer, account sign-ins, and backups. We always want to make sure everything is working properly before we leave. We truly appreciate your kindness and support of Special Touch Computer Repair and are always happy to help with your in-home computer and technology needs. Thanks again for being such a wonderful customer!

Tom Shaver1 reviewTotal number of Google reviews Tom has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Joe's good, he did a great job fixing my printer!

Response from the owner · a day ago

Thank you so much for the 5-star review, Tom, and for being a longtime customer of Special Touch Computer Repair! We're glad Joe could visit your home in Valley, Nebraska, to update your wireless network and home computer, verify that your email, printer, and Microsoft Office were working properly, and answer your technology questions. We truly appreciate your continued trust in our team and are always happy to help with your in-home computer and technology needs. Thanks again for your support!

Laurie Gibbs5 reviewsTotal number of Google reviews Laurie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Joe was Great!

Response from the owner · 2 days ago

Thank you so much for the 5-star review, Laurie! We're happy to hear Joe provided great service. After repairing your desktop computer in our Omaha repair shop, replacing the hard drive, and reinstalling Windows, Joe followed up with an in-home visit to get everything running smoothly. He helped set up your tax software, printer, Microsoft Office, and email so you could get back to work. We truly appreciate your trust in Special Touch Computer Repair for both in-shop computer repairs and onsite computer support. Thanks again for choosing us!

Susan Stromenger5 reviewsTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I’ve been a loyal customer of Special Touch Computer Repair for a long time, and they never disappoint! My laptop was recently infected with some nasty malware, and the team had it cleaned out and running like brand new in no time. The staff is always so friendly, welcoming, and professional. Their service is consistently awesome. I wouldn't trust my tech to anyone else!

Response from the owner · 5 days ago

Thank you so much, Susan! We truly appreciate your kind words and your loyalty to Special Touch Computer Repair over the years! We've had the pleasure of rescuing your laptop from those pesky viruses, malware, and online bad guys more than a few times, and we're always happy to get it cleaned up, secured, and running like new again! 😊 Having wonderful longtime customers like you makes our job easy and reminds us why we love providing computer repair and virus removal services here in Omaha. We're grateful for your continued trust in our team and look forward to keeping your technology running smoothly for many years to come. Thank you again for supporting our small business! 💻❤️

dana ruff3 reviewsTotal number of Google reviews dana has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Special Touch Computer Repair worked wonders on my laptop, getting rid of all the viruses and speeding it up like new! I’m so grateful for their quick and friendly service—highly recommend them! update 10/21/26 Joe came out and helped set up a brand new modem and eero router. they were great, everything works perfect!

Response from the owner · Edited 5 days ago

Thank you for the wonderful 5-star review, Dana! 🌟 We truly appreciate your loyalty and continued trust in Special Touch Computer Repair over the years! We're glad our Omaha computer repair team could remove the viruses, improve your laptop's performance, install updates, and make sure your files were backed up and Microsoft Office and your printer were working properly. It was also our pleasure to provide in-home computer and networking support, including installing your new cable modem, setting up your eero mesh Wi-Fi system, and making sure your home internet and connected devices were working smoothly. Whether it's laptop repair, virus removal, Wi-Fi installation, home networking, or onsite computer support in Omaha, we're always happy to help! Thank you again for being a longtime customer and for recommending our local computer repair business. We appreciate you!

Gary Stoner4 reviewsTotal number of Google reviews Gary has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Had to take my computer in for a repair because of my own ignorance. This is the second encounter I have had with Special Touch. Both times I was very impressed with the competence, business demeanor, and cost I experienced. Way to go guys. Gary update 10/20/26 joe came out and fixed my mac's wifi

Response from the owner · Edited a week ago

Thank you, Gary! We truly appreciate your continued trust and loyalty over the years. It was a pleasure coming out to your home to help troubleshoot your Apple iMac network issues, set up iCloud, configure your home wireless internet, and get your printer connected and working properly. At Special Touch Computer Repair, we're always happy to provide in-home computer repair and technical support throughout Omaha and the surrounding communities. Thank you again for being a longtime customer and for taking the time to share your 5-star experience. We look forward to helping you again whenever you need us!

Michelle Gonzalez1 reviewTotal number of Google reviews Michelle has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Thank you Special Touch! They fixed my laptop!

Response from the owner · a week ago

Thank you for the wonderful 5-star review, Michelle! We're happy we could help with your laptop repair at Special Touch Computer Repair in Omaha, Nebraska. Our technicians installed a new AC adapter, removed viruses and malware, updated your applications, and optimized your laptop to improve its speed and performance. We appreciate you trusting our local Omaha computer repair shop and look forward to helping you with any future computer needs! 😊💻

Pam Prosolow1 reviewTotal number of Google reviews Pam has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Robert and his team are excellent! They took great care of me and my desktop. 5 stars!

Response from the owner · a week ago

Thank you so much for the wonderful 5-star review, Pam! You're awesome, and we truly enjoyed working with you! Our team at Special Touch Computer Repair in Omaha was happy to rebuild and upgrade your desktop computer with a new solid-state drive (SSD), install Windows 11, and preserve your important files and programs. We're also glad we could help you regain access to your email and Facebook accounts and show you how to use some of your computer's features. We appreciate your trust in our local Omaha computer repair team and are always here whenever you need us. Thanks again, Pam! 😊💻❤️

Wilma Kuhlman3 reviewsTotal number of Google reviews Wilma has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Joe was very helpful, and we were able to work together to get my new printer ready for future use!

Response from the owner · a week ago

Thank you so much for the wonderful 5-star review, Wilma! We're glad Joe was able to come to your home in Bellevue, Nebraska, to deliver and set up your new printer. It was our pleasure helping you connect everything to your computer, iPad, and iPhone, perform system updates, check your backups, and make sure all your devices were working properly. At Special Touch Computer Repair, we take pride in providing friendly, reliable in-home computer repair, printer setup, and tech support throughout Bellevue, Omaha, and surrounding communities. We truly appreciate your business and kind words. Enjoy your new printer, and please don't hesitate to reach out whenever you need us again! 😊🙏

Kent Williams1 reviewTotal number of Google reviews Kent has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

exceptional, competent, friendly, and very fast service!

Response from the owner · 2 weeks ago

Thanks for the wonderful review, Kent! We truly appreciate your kind words and continued trust in Special Touch Computer Repair. We're glad Joe could provide fast, friendly, and professional onsite computer repair and IT support at your Omaha home. From restoring your computer and recovering important files to retrieving emails, accessing accounts, and getting your printers working again, we're happy we could help keep your photography and home business running smoothly. Thanks again for choosing us for your in-home computer service needs!

Special Touch Computers on Google Maps →

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