Specter Pest Control holds a 4.9-star rating from nearly four thousand reviews, with the owner responding to every comment. Customers frequently praise technicians for punctuality, thoroughness, and clear communication during home inspections and treatments. However, some low-rated reviews cite concerns regarding unreliable scheduling, unexpected price increases without notification, and unresolved billing disputes or service issues.
Google rating: 4.9 out of 5 from 3,946 reviews (97% five-star).
Reviews on this page: 3,947 Google reviews (2,856 with written comments, 10 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: November 1, 2026.
Service: Pest Control Service serving Nashville, Tennessee.
Data from Google, last updated November 2, 2026.
Star ratings
3,947 Google reviews we collected
4.9of 5
5 stars3,83597%
4 stars321%
3 stars50%
2 stars90%
1 star662%
Praise vs complaints
Phrases our text analysis found in 2,500 written reviews
99%praise
Praise4,00899%
Complaints551%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1,42535%
Quality & results1,16629%
Speed & response63616%
Communication47212%
Would recommend2767%
Price & value501%
Honesty & trust381%
What customers talk about
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He is polite and took care of the areas we needed extra care.”
“…hire this company, however my very first spray was disappointing and unprofessional.…”
“He takes the time to be thorough pay attention to the little things that make a difference.”
“They came out and the service didn't work so I called them.”
“Good communication with customers, timely and prompt service, good results .”
“All in all they’ve been slow to respond and don’t seem to prioritizing this issue.”
“He attentively listened, explained in detail the services he would be performing.”
“Very polite and detailed in the inspection and service I would definitely recommend the company and Kristopher”
“Would not recommend doing business with this company.”
“He helped me with a reasonable quote and provided thorough service for a recent rodent issue.”
“Overpriced and they still don't care to do a good job and make their customers happy.”
“He has helped me several times over the years and is who I’ve always requested due to his professionalism and honest estimates.”
“The sales tactics of this company are dishonest and taking advantage of people.”
People customers mention
James55 reviews
Ethan35 reviews
Jackson32 reviews
Management30 reviews
Christian26 reviews
Luke25 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Prompt, professional, and personable.Always happy when Michael stops by. He explains what he is going to do and why. He also listens well to us and adjusts his plan based on our input. He takes the time to be thorough pay attention to the little things that make a difference.
We’re thrilled to hear you’re happy with our services! Our family takes great pride in offering the best pest control solutions, and it’s a joy to serve customers like you!
R
Randy Paperny3 reviewsiTotal number of Google reviews Randy has written across all businesses on Google Maps, not just this one.
Very polite and detailed in the inspection and service I would definitely recommend the company and Kristopher
the service tech he was very professional and thorough. Check the house for any issues and took care of all my spider webs as well also reminded me to call with any concerns or issues for free followup
Price assessment: Great price
Services: Home inspection, Spider extermination, General pest inspection, Bug & insect extermination
Pest type: Ants, Spiders
Response from the owner · 2 years ago
Thank you so much for the feedback!!
R
RoLocal Guide · 17 reviewsiTotal number of Google reviews Ro has written across all businesses on Google Maps, not just this one.
So far we have worked with over the years Victor, Chris, Luke, Jackson, Cheagan & Brandon.
Most recently, however, we had Devin do a thorough job taking care of a wasp’s nest and great care with the indoor spraying! Thankful for Specter!
Response from the owner · 3 years ago
Thanks so much for the review, Kenzie McCarter! Feel free to text this number any time and we'll respond ASAP.
S
Suzanne Dunham5 reviewsiTotal number of Google reviews Suzanne has written across all businesses on Google Maps, not just this one.
Everyone was very professional and communicative. Dakota texted and was even a few minutes ahead of schedule. Would definitely recommend them to anyone!
Price assessment: Reasonable price
Price: $80–100
Services: Home inspection, Termite inspection
Pest type: Other
Response from the owner · a year ago
Thank you for the 5-star review! We're delighted to know you're pleased with our approach to pest control. We appreciate you choosing us and trusting our family-owned business!
M
Michelle Snyder6 reviewsiTotal number of Google reviews Michelle has written across all businesses on Google Maps, not just this one.
Our technician went above an beyond listening and taking action with all of our concerns. He was very professional, personable and thorough. Very impressed with his work! Glad he’s assigned to us!
We’re thrilled to hear you’re happy with our services! Our family takes great pride in offering the best pest control solutions, and it’s a joy to serve customers like you!
T
Tammy ParisLocal Guide · 15 reviewsiTotal number of Google reviews Tammy has written across all businesses on Google Maps, not just this one.
