Analyzing 7,618,3427.6M ReviewsFor 21,46521.5K Experts
Customers frequently praise the company for punctual quarterly visits, thorough treatments, and effective communication regarding pest issues like spiders, rodents, and yellow jackets. Reviewers note that technicians are generally friendly, knowledgeable, and accommodating, with many highlighting reasonable pricing and prompt follow-up for ongoing problems. However, lower-rated feedback identifies patterns of billing errors, inconsistent pricing, and failed treatments where guarantees were not honored or services did not resolve pest issues.
Data from Google, last updated November 2, 2026.
520 Google reviews we collected
Phrases our text analysis found in 363 written reviews
How often each topic comes up in the written reviews
We read 363 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Excellent service n courteous- Dustin is appreciated”
“Brian is always very kind, friendly, professional and thorough.”
“Their quarterly visits are great and come back for any issues that arise promptly (especially yellow jacket ground nests).”
“He explained in detail the service and what to expect.”
“I am very pleased with the service and highly recommend them.”
“Their prices are very reasonable, and they guarantee their work.”
“Upon calling again to reestablish my contract I was told that it would cost $300.”
“Their reliable and helpful approach made me feel confident, and the whole service was prompt and thorough.”
praise complaint · found by our text analysis, Google review wording unchanged.
4.9 ★★★★★ 520 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Knowledgeable and friendly
We always use spectrum. they do a great job!
Thank you for your kind words! It's wonderful to hear that you consistently have a positive experience with us. We appreciate your trust in our services and look forward to continuing to meet your expectations.
very efficient
Thank you for the positive rating! We're pleased to hear that you found our service very efficient. Your satisfaction is important to us!
Dustin was great to work with. He came for quarterly spray of bugs and pests. I asked him to spray the basement for spiders and he came right in and sprayed.
Thank you for your feedback, Becky! We're delighted to hear that Dustin provided great service during your quarterly pest control visit. It's always our goal to accommodate specific requests like yours. Your satisfaction is important to us, and we appreciate you taking the time to share your experience!
Excellent service n courteous- Dustin is appreciated
Thank you for your wonderful feedback! We're delighted to hear that you had an excellent experience and that Dustin made a positive impression. Your appreciation means a lot to us!
We’ve used Spectrum for years. During the quarterly treatment Brad made sure to consult with me about any pest issues, he didn’t just spray, which I really appreciated.
Thank you for your kind words, Natasha! We're delighted to hear that Brad took the time to consult with you during your quarterly treatment. Providing thorough and considerate service is something we value greatly. Your continued support means a lot to us!
Spectrum does a great job. Their quarterly visits are great and come back for any issues that arise promptly (especially yellow jacket ground nests). Highly recommend!
Thank you for your wonderful feedback! It's great to hear that you appreciate the quarterly visits and our team's prompt response to issues like yellow jacket ground nests. Recommendations like yours mean a lot to us!
Frank was great. Very knowledgeable and polite.
Thank you for your kind words! We're pleased to hear that Frank provided you with knowledgeable and polite service. Your feedback is appreciated!
Brad Is a pleasure to deal with. He is friendly, caring, and very accommodating with a smile on his face. Very much appreciated. Many blessings to Brad.
Thank you for the wonderful feedback! We're delighted to hear that you had such a positive experience with Brad. His friendly and accommodating nature truly makes a difference. Your kind words are appreciated!
Brian is always very kind, friendly, professional and thorough. He is knowledgeable about all the treatments for our yard and house and the expectations we have for the treatments. He goes above and beyond to make sure the fenced off area in the back of our yard is always sprayed and not missed and he checks to make sure we do not have any bees nests, which we occasionally have. Thank you Brian!
Thank you for your kind words, Sheryl! We're delighted to hear that Brian has consistently provided you with friendly and professional service. It's great to know he goes the extra mile to ensure your yard is well taken care of. We appreciate your feedback and will be sure to share it with him!
Analyzing 7,618,3427.6M ReviewsFor 21,46521.5K Experts