How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%94+22.8Value 14%94+13.3Replies to reviews 7%100+7.1Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORESpencer Auto Repair Shop
Chico, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #5Position by Experts Score among all companies we track in this category. of 50 oil change services · 4.9★ from 151 Google reviews
Report card
Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
Reviews for your job
Customers hired Spencer Auto Repair Shop for 8 kinds of job.
Spencer Auto Repair Shop for general repairs & maintenance
Clear ✕All 11 Google reviews tagged “General repairs & maintenance”
customer service goes above and beyond. i really trust my car with them whether it’s for a basic oil change appt or something serious. when i had an unfortunate transmission issue, Austin gave me updates about the diagnostic process each step. i’ll always recommend this shop
I had a bunch of maintenance work i wanted done. I initially chose them after shopping around because they gave a great quote, but the 5 stars is because the mechanics i talked to were kind and respectful without any bs, the work was done super fast, and my car is running great. I drove it about 85 miles today and…
I took my 2011 Subaru here when the clutch went out. These guys did an amazing job with my new clutch, as well as the chronic Subaru problems of aging timing belt and head gasket weakness. My car sits in the sun and doesn't move 10 months of the year, which creates unique problems. They fixed it up and gave the…
Spencer Automotive has been nothing but professional, kind and courteous! I never feel like there is an upsell happening.Communication is excellent, and service is quick and honest. You and your vehicle are in good hands here!
Been going to these guys for years, I don’t trust anyone more then I trust them for my car. The staff is very friendly and polite, they’re quick and they know what they’re doing. Pricing is very fair and I’be never had an issue.
Top notch. Excellent customer service, very knowledgeable, honest and always fair.
Excellent people, quality workmanship and fair prices…why would you go anywhere else? Job well done!
Very friendly and professional family business
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General repairs & maintenance | 11 | — |
| Oil change | 8 | — |
| Transmission | 4 | — |
| Smog certification | 4 | — |
| Brake service & repair | 4 | — |
| Vehicle safety inspection | 4 | — |
| Vehicle Inspection | 3 | — |
| Auto maintenance | 3 | — |
