Real estate agent · Wake Forest, NC · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%100+24.2Value 14%100+14.1Replies to reviews 7%95+6.7Experts Score= 99Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#15 of 124 home staging servicesiPosition by Experts Score among all companies we track in this category. · better than 89%
5.0★★★★★396 Google reviews · 23 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Spencer Properties five stars based on 396 reviews, noting the owner responds to all feedback. Clients describe the team as responsive, knowledgeable, and attentive during home buying and selling processes, highlighting effective communication and negotiation skills. Recurring themes include professional guidance for out-of-town buyers, patience in identifying suitable properties, and strong support for first-time purchasers, with no negative patterns evident in the provided excerpts.
Google rating: 5.0 out of 5 from 396 reviews (99% five-star).
Reviews on this page: 396 Google reviews (343 with written comments, 5 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 28, 2026.
Service: Home Staging Service serving Wake Forest, North Carolina.
Data from Google, last updated October 29, 2026.
Score profile vs other home staging services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: reliability and craft & service; weakest: replies to reviews.
Spencer PropertiesHome Staging Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Spencer Properties: 99/100 on this factor. Category median: 97.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Spencer Properties: 100/100 on this factor. Category median: 97.A
100
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Spencer Properties: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Spencer Properties: 100/100 on this factor. Category median: 99.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Spencer Properties: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Spencer Properties: 95/100 on this factor. Category median: 63.A
95
Bar = this company · dark tick = category median.
Star ratings
396 Google reviews we collected
5.0of 5
5 stars39399%
4 stars31%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 343 written reviews
99%praise
Praise56099%
Complaints51%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude16629%
Would recommend14225%
Quality & results7814%
Speed & response6211%
Communication5710%
Honesty & trust397%
Price & value214%
What customers talk about
We read 343 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The team is kind, supportive, and extremely thoughtful when it comes to your purchase needs.”
“We’re so grateful to Emma and can’t recommend her highly enough!”
“If you're looking for a team that is dynamic, honest, kind & focused on YOUR needs before their - I can't recommend Spencer Properties enough!”
“Their negotiating skills are like I’ve never seen before, exceptional work from beginning to end.”
“When an issue came up, Emma took action right away.”
“She communicated clearly, handled every challenge with grace, and made sure we never felt as though we were navigating the process alone.”
“She was incredibly attentive, responsive, and it was clear that she genuinely cared about our needs and wanted us to have the best possible experience.”
“…Stevie from her team, who walked through the home and suggested a few affordable updates that would make a significant difference.…”
People customers mention
Raleigh30 reviews
Jennifer29 reviews
Emma21 reviews
Lowery13 reviews
Ellie13 reviews
Ken11 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
EEmmaLocal Guide · 27 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 hours ago★★★★★
Emma Lowery was an absolute angel throughout our home-buying journey! She worked with us for over a year, patiently showing us neighborhoods she knew we would love until we found the right place. Since we were out of town, she handled so much on our behalf and kept a close eye on our new construction home to make…
JJon4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
A great team that works very well together. Their negotiating skills are like I’ve never seen before, exceptional work from beginning to end. The communication was great. Highly recommend.
CChristine16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Spencer Properties has always been incredible to work with. The team is kind, supportive, and extremely thoughtful when it comes to your purchase needs. I would highly recommend them to anybody.
KKay5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Emma was an absolute pleasure to work with on our move to NC! She went above and beyond throughout the home-buying process, always making sure our questions were answered and our concerns were heard. She was incredibly attentive, responsive, and it was clear that she genuinely cared about our needs and wanted us to…
KKristi2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Emma was a pleasure to work with! She guided me throughout the process and was always there if I had any questions, concerns, etc. Thanks Emma for finding my first home with me!
JJan2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Jodi at Spencer Properties went above and beyond to get us our dream house! We were moving to the Triangle from out of state, and we originally contracted with her to find us a plot of land to build on. Jodi was very patient as she helped us learn about the area and consistently worked with us to shape our vision.…
Emma Lowery was an absolute angel throughout our home-buying journey! She worked with us for over a year, patiently showing us neighborhoods she knew we would love until we found the right place. Since we were out of town, she handled so much on our behalf and kept a close eye on our new construction home to make sure the work was being done with care. Our closing agent, Lori, also facilitated an early closing signing for us!
When an issue came up, Emma took action right away. She spoke with the board of realtors and helped secure a concession on our home. She advocated for us at every step, and we truly could not have done this without her. We will definitely be calling her again for any of our real estate needs. We’re so grateful to Emma and can’t recommend her highly enough!
Response from the owner · 8 hours ago
Emma, thank you for the 5-star review and such a thoughtful recommendation! Buying a home from out of town comes with its own challenges, and we’re so glad Emma and Lori could make the process easier and help you feel supported every step of the way. We’ll be sure to share your kind words with them. Congratulations on your new home, and we look forward to helping you with your future real estate needs!
C
Chris Thomas8 reviewsiTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
Chris, thank you for the 5-star review! We’ll be sure to share your kind words with Ellie. We’re glad you’ve had a great experience with our team, and we really appreciate your support!
R
Ryths NT1 reviewiTotal number of Google reviews Ryths has written across all businesses on Google Maps, not just this one.
Thank you for the 5-star review, Ryths! We’re so glad you had a positive experience with our team. We always want people to feel comfortable reaching out to us, and we appreciate you taking the time to share your kind words!
J
Joseph Khonde2 reviewsiTotal number of Google reviews Joseph has written across all businesses on Google Maps, not just this one.
Joseph, thank you for the 5-star review! We’re happy to hear you had a good experience with our customer service. We want every interaction to feel easy and helpful, and we truly appreciate you taking the time to share your feedback!
J
Jon Walton4 reviewsiTotal number of Google reviews Jon has written across all businesses on Google Maps, not just this one.
A great team that works very well together. Their negotiating skills are like I’ve never seen before, exceptional work from beginning to end. The communication was great. Highly recommend.
Response from the owner · a day ago
Jon, thank you for the 5-star review and recommendation! We’re glad our team could make such a strong impression and keep you informed throughout the process. Negotiations can make a real difference, and it’s great to know you felt supported from start to finish. We truly appreciate your trust in Spencer Properties!
K
Kate Hoover1 reviewiTotal number of Google reviews Kate has written across all businesses on Google Maps, not just this one.
Kate, thank you for the 5-star review! We love hearing that you had an amazing experience with us. We’re glad our team was easy to reach, and we appreciate you taking a moment to share the love!
S
Shadi Kamel4 reviewsiTotal number of Google reviews Shadi has written across all businesses on Google Maps, not just this one.
Shadi, thank you for the 5-star review! We’re glad you’ve had such a positive experience with us and found our team easy to reach. Your support means a lot, and we’re always happy to help!
C
Christine Page16 reviewsiTotal number of Google reviews Christine has written across all businesses on Google Maps, not just this one.
Spencer Properties has always been incredible to work with. The team is kind, supportive, and extremely thoughtful when it comes to your purchase needs. I would highly recommend them to anybody.
Ease of reaching staff: Very easy
Response from the owner · a day ago
Christine, thank you for the 5-star review and recommendation! We truly appreciate your continued trust in Spencer Properties. Helping you feel supported and comfortable throughout the buying process is important to us, and we’re always happy to answer your questions and help however we can. We look forward to working with you again!
K
Kay5 reviewsiTotal number of Google reviews Kay has written across all businesses on Google Maps, not just this one.
Emma was an absolute pleasure to work with on our move to NC! She went above and beyond throughout the home-buying process, always making sure our questions were answered and our concerns were heard. She was incredibly attentive, responsive, and it was clear that she genuinely cared about our needs and wanted us to have the best possible experience. My husband and I couldn't have asked for a better realtor and would highly recommend Emma to anyone looking to buy a home!
Ease of reaching staff: Very easy
Response from the owner · 2 weeks ago
Kay, we’re so glad Emma could make your move to NC a great experience! It means a lot to hear that she kept you informed, listened to your concerns, and went the extra mile to help you find the right home. Thank you for the kind words and for recommending Emma. We appreciate the 5-star review and hope you and your husband enjoy your new home!
K
Krystina Lepore Green9 reviewsiTotal number of Google reviews Krystina has written across all businesses on Google Maps, not just this one.
Highly recommend Jodi at Spencer properties! Great experience buying a house.
Response from the owner · 3 weeks ago
We’re so glad you had such a great home-buying experience, Krystina! Thank you for the 5-star review and for recommending Jodi at Spencer Properties. We really appreciate your kind words and are happy we could be part of your home-buying journey. Congratulations on your new home!
