Customers frequently praise the knowledgeable and friendly staff who assist with bike fitting, gear selection, and rentals, often highlighting the extensive inventory and helpful product advice. However, several low-star reviews criticize inconsistent phone support, delayed online order processing, and a lack of proactive assistance on the sales floor. Additionally, some patrons report issues with service wait times and limited availability in specific categories like children's equipment.
Google rating: 4.9 out of 5 from 878 reviews (93% five-star).
Reviews on this page: 878 Google reviews (758 with written comments, 55 with photos).
Owner responses: the business replied to 71% of reviews.
Most recent review: October 25, 2026.
Service: Backyard Court Installer serving Fountain Valley, California.
Data from Google, last updated October 26, 2026.
Photos
Customer reviews
4.9
★★★★★
878 reviews on Google
5★814
4★40
3★3
2★8
1★13
Reviews from Google, shown as published (original wording, unedited).
What customers talk about
We read 758 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The manager, Derek, was not only very helpful with recommdations, but went out of his way to e nsure bike safety and reliability.”
“i said him you are so rude you can not say your customer you are not welcoming then i would like to ask question the guy , who first time accept my bi…”
“Shoe dept associate was super helpful and I got a great deal on some new Hoka trail runners.”
“Overpriced by a good 15-50% over Amazon on almost everything.”
“Had a great experience at Sports Basement in Fountain Valley!”
“You could literally see wax buildup on the boards, it was a terrible job and both boards lasted literally 1 day each on the mountain before they were…”
“Highly recommend this location, especially for beginners looking for knowledgeable staff who genuinely care about helping you get into the sport!”
“I will not be back even though it’s a beautiful store and I found some new boots.”
“They helped me find the perfect pair for my race the next day.”
“…to biking, I really appreciated how they took the time to thoroughly explain everything, walk me through the basics, and help me understand what I nee…”
“Poor service, poor communication, and no sense of responsibility.”
“The mechanics here are incredibly knowledgeable, friendly, and genuinely passionate about cycling.”
People customers mention
John21 reviews
Ike15 reviews
Ron11 reviews
Area10 reviews
Basementeer9 reviews
Joe9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Filter by topic— each topic is highlighted in the reviews in the same color
Minh An Nguyen1 reviewiTotal number of Google reviews Minh has written across all businesses on Google Maps, not just this one.
We brought our Calfee tandem in for a tune up and was so happy that we did! The manager, Derek, was not only very helpful with recommdations, but went out of his way to e nsure bike safety and reliability. ...and great sense of humor too!
Shout out to mechanic Nelson for his mechanical expertise and helpful tips regarding bike features and fit. He had the patience of a saint in answering all of our questions.
Thanks Sports Basement for having such friendly and knowledgeable staff. We've been beyond satisfied every store visit!
Kyle Starr1 reviewiTotal number of Google reviews Kyle has written across all businesses on Google Maps, not just this one.
Jesus in the bike department was super knowledgeable and patient as i asked lots of questions as a new E-bike buyer. Will return if i ever need another one!
Terrance PurdyLocal Guide · 14 reviewsiTotal number of Google reviews Terrance has written across all businesses on Google Maps, not just this one.
Really enjoyed visiting Sports Basement for the first time. The staff was very friendly and informative. John, in particular, took extra time to relate his experiences with the type of equipment I was interested in. I purchased several items and made sure to become a “basementeer” before I left.
Mark Dinh1 reviewiTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
Went to Sports Basement for the first time and Armahn helped me find everything I needed. He was super helpful and even gave me a little tour of the store so I knew where everything was. I needed help picking out a new pair of skis and he really helped me go in the right direction. Really appreciate the help! And +10 points for having the same name as me
Roman VilenskyLocal Guide · 92 reviewsiTotal number of Google reviews Roman has written across all businesses on Google Maps, not just this one.
Had a great experience at Sports Basement in Fountain Valley! The mechanics here are incredibly knowledgeable, friendly, and genuinely passionate about cycling. As someone new to biking, I really appreciated how they took the time to thoroughly explain everything, walk me through the basics, and help me understand what I needed to get started. They were patient, approachable, and made the whole experience much less intimidating.
A special shoutout to Jesus for going above and beyond to answer my questions, explain how everything works, and make sure I felt confident getting started on my cycling journey!
Highly recommend this location, especially for beginners looking for knowledgeable staff who genuinely care about helping you get into the sport!
ConfirmedGT3Local Guide · 45 reviewsiTotal number of Google reviews ConfirmedGT3 has written across all businesses on Google Maps, not just this one.
