Pond contractor · Raleigh, NC · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%95+55.8Reliability 26%96+25Value 15%87+13.2Craft & service penalty98−0.2Experts Score= 94Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#10 of 34 water feature installationiPosition by Experts Score among all companies we track in this category. · better than 73%
5.0★★★★★50 Google reviews · 24 photos
98%five-star reviews
4.95★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Springer Ponds & Water Gardens five out of five stars based on fifty reviews. Customers frequently cite punctual arrival, clear communication, and thorough cleanup after installing ponds, waterfalls, or performing maintenance. The company is noted for addressing specific site challenges and providing detailed explanations during consultations. With the owner responding to ninety-eight percent of reviews, the feedback highlights professional service and satisfaction with the final water features.
Google rating: 5.0 out of 5 from 50 reviews (98% five-star).
Reviews on this page: 50 Google reviews (48 with written comments, 8 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: October 24, 2026.
Service: Water Feature Installation serving Raleigh, North Carolina.
Data from Google, last updated October 26, 2026.
Score profile vs other water feature installation
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: value.
This companyWater Feature Installation median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Springer Ponds & Water Gardens: 95/100 on this factor. Category median: 89.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Springer Ponds & Water Gardens: 96/100 on this factor. Category median: 88.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Springer Ponds & Water Gardens: 98/100 on this factor. Category median: 98.A
98
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Springer Ponds & Water Gardens: 87/100 on this factor. Category median: 100.A
87
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Springer Ponds & Water Gardens: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 55.–
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Bar = this company · dark tick = category median.
Star ratings
50 Google reviews we collected
5.0of 5
5 stars4998%
4 stars12%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 48 written reviews
99%praise
Praise8199%
Complaints11%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3037%
Quality & results1822%
Speed & response1012%
Would recommend911%
Communication79%
Price & value56%
Honesty & trust34%
What customers talk about
We read 48 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“This is not your everyday basic pond company this is a professional crew that creat that hotel/commercial look for yard!”
“I even had some small complications in my side I didn’t like and they fixed it immediately.”
“They are worth the cost to have it done correctly and quickly.”
“I would hands down recommend this company to anyone wanting to establish, maintain, or repair a fountain.”
“They explain the plan to execute my pond idea and then helped create that idea into a reality!”
“Her price quote was fair and having personally witnessed the planning, the time and effort she and her excellent foreman, Andrew dedicated to create o…”
“Honestly these guys are great from start to finish!”
People customers mention
Saundra11 reviews
Andrew3 reviews
Jerry3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Dom2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Honestly these guys are great from start to finish! They explain the plan to execute my pond idea and then helped create that idea into a reality! The pond I got was a 10x12 with a waterfall feature! All of them have been super easy going with the process and took the time to clean up everything when they were done!…
David4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great and patient work cleaning our pond. I had no idea the amount of buildup of debris that had occurred. It’s all gone now, and we couldn’t be more pleased. These people know ponds and are friendly and considerate of your property.
CeilLocal Guide · 32 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Springer Ponds performed the annual cleanup of my Koi pond. They did an excellent job. I am very pleased with their work.
Marianne7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Springer Ponds created for us a peaceful and tranquil recirculating stream. We had the vision, but they were able to bring it to life; twists and turns with water views from the deck as well as soft drops down to the patio below. Their team came out this spring and thoroughly cleaned the entire system, trimmed back…
Heather4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Can’t say enough about the company and workers, The detail was amazing, we love our waterfall and pond! 💯 recommend them.
Henry6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Great professional service! Technicians arrived on time, completed the work, and left everything in excellent condition. This was the 3rd time we had used their services.
Honestly these guys are great from start to finish! They explain the plan to execute my pond idea and then helped create that idea into a reality! The pond I got was a 10x12 with a waterfall feature! All of them have been super easy going with the process and took the time to clean up everything when they were done! I even had some small complications in my side I didn’t like and they fixed it immediately. I can’t say how much I’m pressed with this company. Even after the job is done they are still coming out to make sure it’s all good and check how I’m doing with the new feature to my backyard! This is not your everyday basic pond company this is a professional crew that creat that hotel/commercial look for yard! Special thumbs up to Andrew! Dude is super easy with communication and updates the whole way through!
Response from the owner · a day ago
Thank you so very much Don for your kind words. We enjoyed creating your new space and hope you get tons of enjoyment from it. Such a great spot for a pond. Let us know if you have any questions or concerns. Thank you again for trusting us with your back yard.
Donald Evans5 reviewsiTotal number of Google reviews Donald has written across all businesses on Google Maps, not just this one.
Saundra of Springer Ponds walks on water!!! (pun intended). Long story short.... My husband and I have lived at our home in North Raleigh for 47 years. In 2006 we purchased a beautiful old cast iron fountain and had a perfect pond built for it. Every few years a wonderful man would come and seal it for us. I did all the maintenance, skimming, cleaning, painting, etc. 10 years ago this wonderful man passed and away. We contacted everyone in creation to get have someone to seal our pond, to no avail. So, there it sat, our lovely fountain with no water in it for 10 sad years. Then Cheryl Traylor of Six Seasons recommended Saundra of Springer Ponds and Water Gardens. Saundra came for a consult and we knew the minute we talked with her, that our problems were over. She is the “fountain whisperer”. No, she did not seal the pond. Instead, she recommended an entirely different approach: an ecosystem, complete with aquatic plants. My husband is a retired engineer. He is very precise man. She won him over with her mind blowing plans to pick the cast iron fountain up, out of the pond, with her backhoe (that SHE drives), paint the fountain, line the pond with a 42 mil Firestone rubber liner (screwed to the wall of the pond), with a thick fabric pad underneath, reduce the water volume by using large sturdy plastic pond crates, install a pump vault, then cover the surface with rocks, followed by light installation. The entire project was finished in three days. OMG!!! A picture is worth a thousand of my words. See for yourself the results. Through the entire process Saundra and her EXCELLENT team were very professional, they clearly enjoy their work. They were like watching the Blue Angels putting on an air show. To Saundra esthetics is paramount and you can see it in the results. She even introduced us to aquatic plants, bringing some from her own fountains for us to experiment with since September is not the time to buy aquatic plants. Saundra is an excellent teacher. This woman knows her craft!!!! My pond maintenance went to almost zero!! By the time she left, I knew how to take care of our fountain. Seeing our beautiful fountain come back to life with cascading water is giving us pure joy, at night the fountain is spectacular! We can’t thank Saundra enough and.......... at the completion of the project she gave us jars of her "out of this world" Palm Date and Muscadine jelly. 5 star rating well deserved!!!!
Response from the owner · a year ago
Wow Norma, you truly are one of a kind. It was truly a pleasure working with you and the Murph. Anytime you wish to add another feature, we would love to work with you again - lol. Seriously, it was an honor to bring that piece back to life and it gives my heart happiness to know you are enjoying it. Thank you for entrusting us with your gorgeous cast iron fountain.
David Copeland4 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Great and patient work cleaning our pond. I had no idea the amount of buildup of debris that had occurred. It’s all gone now, and we couldn’t be more pleased. These people know ponds and are friendly and considerate of your property.
Response from the owner · a month ago
Thank you so very much for trusting us with your pond and for taking the time to leave us a review. We appreciate both, very much! Enjoy your clean pond!
Stephen Cooper9 reviewsiTotal number of Google reviews Stephen has written across all businesses on Google Maps, not just this one.
Springer Ponds created for us a peaceful and tranquil recirculating stream. We had the vision, but they were able to bring it to life; twists and turns with water views from the deck as well as soft drops down to the patio below. Their team came out this spring and thoroughly cleaned the entire system, trimmed back the plants and refilled the stream for another beautiful season.
Response from the owner · 5 months ago
Thank you Marianne for the review. We loved working with you on your vision. It really is a beautiful tranquil setting.
Heather Bedow4 reviewsiTotal number of Google reviews Heather has written across all businesses on Google Maps, not just this one.
Springer Ponds is incredible. We have had a few experiences with them. We bought a house with a water feature a few years ago and it had not been maintained. We first had springer clean it, they had it done in 1 day and it looked beautiful and we couldn’t believe how much faster the water was flowing. At the time they flagged some additional work that should be done on the feature, but it was still functioning so we put it off.
About a year later, hurricane Helene came through and popped the liner and caused drainage issues in our yard that got worse with every rain. We had springer and other contractors quote out the repair. Springer was not the cheapest, and does not do landscaping(they are pond and water feature specialists), so we decided to go with a different contractor. We signed the contract with the other contractor in September 2025 and while their drainage work was done in January 2026, they couldn’t get the liner replacement for the water feature done correctly. They came out repeatedly and were never successful. The water feature was essentially a mosquito nest all of spring 2026.
I asked springer to come remediate their work and they were able to quote it and fix it within a week. They were able to take stock of everything done incorrectly by the previous contractor to help me understand what was done and recoup our cost. They have been heaven sent. They are extremely knowledgeable. Don’t go through the same nonsense that Ive dealt with. Just go straight to springer. They do beautiful work. They are worth the cost to have it done correctly and quickly. They are water feature artists.
Response from the owner · 5 months ago
Thank you for the kind words and trust in our company. All of our guys work hard and want the best feature possible for you. I am thrilled that we were able to get you back enjoying your pond once again
