Mechelle Petty4 reviewsTotal number of Google reviews Mechelle has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAirport is clean. Employees are friendly with a great customer service.
Springfield Airport
4.5 ★★★★★ 266 Google reviews · 24 photos
73%five-star reviews
0%reviews answered by the owner
Oct 2026latest review
Springfield Airport at a glance
Google reviewers rate Springfield Airport 4.5 out of 5 based on 266 reviews, frequently praising its cleanliness, efficient drop-off and pickup processes, and friendly staff. Common themes include the ease of navigating the small terminal and the availability of basic amenities. However, recurring criticisms highlight significant flight delays, inadequate ground crew availability, and poor air traffic control, alongside complaints about expensive long-term parking and limited food options.
- Google rating: 4.5 out of 5 from 266 reviews (73% five-star).
- Reviews on this page: 266 Google reviews (163 with written comments, 12 with photos).
- Owner responses: the business replied to 0% of reviews.
- Most recent review: October 24, 2026.
- Service: Airport Shuttle serving Springfield, Missouri.
Data from Google, last updated November 11, 2026.
Star ratings
266 Google reviews we collected
- 5 stars19473%
- 4 stars4517%
- 3 stars104%
- 2 stars31%
- 1 star145%
Praise vs complaints
Phrases our text analysis found in 163 written reviews
- Praise7587%
- Complaints1113%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude4957%
- Speed & response2630%
- Quality & results67%
- Price & value33%
- Communication11%
- Honesty & trust11%
What customers talk about
We read 163 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Employees are friendly with a great customer service.”
“…for 2 different airlines, and that person totally ignored me and was rude when I asked for assistance.…”
“Not only did we de-plane immediately instead of sitting in there for hours, but my bag was ready to pick up from the carousel almost as soon as I got…”
“Constant delays, tarmac campouts and return to gates are common.”
“Very clean, very spacious, not crowded, excellent service from everyone, including the Border Police.”
“TERRIBLE!”
“Its good food and drink options are solid and very reasonably priced.”
“Very fast to get through to your gate, to be honest you only need like 30min before your plane takes off.”
praise complaint · found by our text analysis, Google review wording unchanged.
Photos
Customer reviews
4.5 ★★★★★ 266 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
cry caseyLocal Guide · 49 reviewsTotal number of Google reviews cry has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleOutlets does not work can't charge phone, at the restaurant island, the only that my husband could find was the one by the water fall What the heck, all the other outlets are being occupied... Someone need to fix them
Tamara & brett kirschbaumLocal Guide · 402 reviewsTotal number of Google reviews Tamara has written across all businesses on Google Maps, not just this one.
Review from Google · view on Googlevery clean very fast lots of parking easy in and out
Alan HaleLocal Guide · 151 reviewsTotal number of Google reviews Alan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFor a small airport, this is a pleasant one to travel through. Artwork, good decor, modern amenities. There's a good selection of restaurants (aside from the usual chain places). If you're a craft beer lover there are 2 places to sit and relax. I didn't patronize it, but I thought it was nice they had a small bar right at the end of the main terminal so you could enjoy a drink near your gate. Staff is always friendly and restrooms were clean. Plenty of workspace and charging ports also.
Adam MillerLocal Guide · 184 reviewsTotal number of Google reviews Adam has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey're doing work on the floors and ceiling. It still was very manageable
Michael KlineLocal Guide · 85 reviewsTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat location
Jennifer Gomes7 reviewsTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI’ve never seen an airport not install full temporary walls for construction. The replacement of flooring has been ongoing for months and the fine dust particles and high noise levels are intolerable, and worse, incredibly unhealthy—especially for those with respiratory issues. I can’t believe employees tolerate it. It’s unfortunate because otherwise it’s an easy airport to fly in and out of. I would expect more out of SGF.
Wolfram MisselwitzLocal Guide · 1,382 reviewsTotal number of Google reviews Wolfram has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleÜbersichtlicher kleiner Domestic Flughafen Alles gut organisiert Sehr freundliches Personal
Ginger BreadLocal Guide · 53 reviewsTotal number of Google reviews Ginger has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleEasy accessibility. Very clean.
Grandma GLocal Guide · 489 reviewsTotal number of Google reviews Grandma has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSuper clean
Business details
- Address: 2300 N Airport Blvd, Springfield, MO 65803
- Website: flyspringfield.com
- Service area: Springfield, MO