Customers describe SRB PRO as a professional supplier for audio, video, and lighting equipment, highlighting punctuality, clear communication, and competitive pricing. Reviewers note that the team handles diverse projects, including installations, repairs, and rentals, with quick turnaround times and knowledgeable guidance. The business also demonstrates flexibility by accommodating special requests, such as providing overnight parking during high-demand events, fostering a reputation for reliable customer service.
Google rating: 5.0 out of 5 from 22 reviews (100% five-star).
Reviews on this page: 22 Google reviews (19 with written comments, 2 with photos).
Owner responses: the business replied to 91% of reviews.
Most recent review: May 4, 2026.
Service: Video Production Company serving El Paso, Texas.
Data from Google, last updated November 2, 2026.
Star ratings
22 Google reviews we collected
5.0of 5
5 stars22100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 19 written reviews
100%praise
Praise32100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1238%
Price & value516%
Quality & results413%
Speed & response413%
Would recommend413%
Communication26%
Honesty & trust13%
What customers talk about
We read 19 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“This kind of generosity speaks volumes about the character of the business.”
“We will always use them price and customer service is the name of the game and they have it.”
“Scott and his team did an amazing job with my project.”
“SRB made quick, easy work for our project with nothing but professionalism.”
“Highly recommend him.”
“They always kept me updated and made sure I was happy each step of the way.”
“Their willingness to help not just as a business, but as genuinely good people speaks volumes!”
praise complaint · found by our text analysis, Google review wording unchanged.
During an incredibly busy weekend with limited lodging available SRB PRO went out of their way to open their lot for overnight parking. This kind of generosity speaks volumes about the character of the business.
Their willingness to help not just as a business, but as genuinely good people speaks volumes! Thank you!
Response from the owner · 5 months ago
Thank you for your kind words. We were happy we could help!
J
Jerry BaileyLocal Guide · 13 reviewsiTotal number of Google reviews Jerry has written across all businesses on Google Maps, not just this one.
Scott and the team at SRB PRO are amazing. They installed our TVs speakers and monitors for our church. They also came out on a Sunday to make sure everything was working.
We will always use them price and customer service is the name of the game and they have it.
Response from the owner · a year ago
Thank you! We love working with your team at Alive Church!
D
Doni Betancourt1 reviewiTotal number of Google reviews Doni has written across all businesses on Google Maps, not just this one.
We are so grateful to SRB for providing us an awesome video and sound system. The guys at SRB are always available to service any media and sound needs and give us quality in their work and product. Thanks SRB!
Response from the owner · 5 years ago
Thank you for the kind words Rosie! Its always a pleasure working with all of you.
A
Alejandro Soto16 reviewsiTotal number of Google reviews Alejandro has written across all businesses on Google Maps, not just this one.
SRB made quick, easy work for our project with nothing but professionalism. They always kept me updated and made sure I was happy each step of the way.
Response from the owner · 6 years ago
Thank you Aaron for your feedback. We loved working on the project with you. Can’t wait for the next one!
R
Rudy weber4 reviewsiTotal number of Google reviews Rudy has written across all businesses on Google Maps, not just this one.
SRB is a great company that really looks to help customers get exactly what they need. Scott the owner is always willing to answer any question and educate you on the product you are purchasing from them. Totally recommend this company. They are very professional and do things with excellence.
Response from the owner · 6 years ago
Thank you Rudy for your kind words. We are always here to help anyway we can!
G
GeorgeLocal Guide · 30 reviewsiTotal number of Google reviews George has written across all businesses on Google Maps, not just this one.
We had 3 other companies come and look at our audio and video set up and they couldn’t figure out what was wrong. Scott and his crew came in and found and fixed the problem in an hour. Very professional and knowledgeable. Equip works perfect ever since.
Response from the owner · 6 years ago
Thank you for your review. We love helping our customers solve problems and make their dreams a reality!
