SSM Health Physical Therapy - Florissant at a glance
Google reviewers rate the clinic 4.9 out of 5 stars based on 215 reviews, noting that the owner responds to 64 percent of comments. Patients frequently praise the clean, quiet environment, professional staff, and effective treatment for conditions like back pain and post-surgical recovery. Positive feedback highlights punctual appointments, helpful communication, and personalized exercise regimens. However, a small number of low-star reviews describe scheduling errors and perceived rudeness from staff, leading some patients to stop attending sessions.
Google rating: 4.9 out of 5 from 215 reviews (95% five-star).
Reviews on this page: 215 Google reviews (141 with written comments, 2 with photos).
Owner responses: the business replied to 64% of reviews.
Reviews from Google, shown as published (original wording, unedited).
SL
Susan Lee11 reviews
★★★★★
This SSM Health Physical Therapy location is an "Outstanding" place for any physical therapy. The facility is clean, all the workers are very nice, and they cater to your needs. I received hand therapy with Cody, who is GREAT!
Response from the owner · a month ago
Thank you for your feedback. We're always happy to hear that we've provided an exceptional experience for our patients. We wish you all the best!
It has been a great pleasure getting my Physical Therapy here,the staff has been the best and extremely positive words,I will miss coming here.
Response from the owner · 2 months ago
We're all about great people and exceptional service. We will let our team know about your wonderful feedback. We appreciate the review and we hope you continue to heal and get back to what you love.
We're all about great people and exceptional service. We will let our team know about your wonderful feedback. We appreciate the review and we hope you continue to heal and get back to what you love.
I look forward to going to this facility. You are greeted with a smile you leave with a smile my physical therapist Erin, very professional very pleasant person. Great Atmosphere. I would recommend this facility To everyone in need of a personal professional touch!
Response from the owner · 6 months ago
We're all about great people and exceptional service. We will let our team know about your wonderful feedback. We appreciate the review and we hope you continue to heal and get back to what you love.
Mrs. Cleary, was very professional, caring and very well informed about the Therapy I needed. She never rush me, maded sure I received in Therapy what I needed. If ever I need to go back for anything else. I request Sarah. Thank you.
Response from the owner · 7 months ago
We really appreciate the positive rating! We love to hear from our patients so please let us know if you have any more feedback.
The staff at ssm physical therapy on Dunn rd has been doing an excellent job on helping me get my back in order. Their care and concern about their patients health means a lot. I have never seen a team like them come together and make make a person happier by them working excessively hard with their patients. Thank you for helping me when I needed the help the most
Response from the owner · 8 months ago
Professional attitudes, compassion, trust and clinical expertise - that's what we promise to deliver. We're glad to hear that our staff's dedication to providing exceptional care and customer service managed to make your time in recovery that much easier. Thank you for your fantastic review.
Great therapist. Great skills. Pleasant personality!<br>And professionism!
Response from the owner · 5 years ago
Thank you for taking the time to leave a review and entrusting your care to us. During this time, we are working harder than ever to continue providing the care you need while keeping you and our staff safe. We are happy to be here for you.