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St.Cloud Maids

4.9 ★★★★★ · 149 Google reviews · 3 photos
Cleaning service · St. Cloud, FL

St.Cloud Maids at a glance

Customers frequently praise St. Cloud Maids for thorough cleaning, punctuality, and responsive communication, noting consistent quality for move-out, deep, and regular maintenance services. However, some low-rated reviews cite instances of missed areas, incomplete jobs, and poor notification regarding schedule changes. The company maintains a high overall rating, with the owner actively engaging in the majority of customer feedback.

  • Google rating: 4.9 out of 5 from 149 reviews (94% five-star).
  • Reviews on this page: 149 Google reviews (114 with written comments).
  • Owner responses: the business replied to 77% of reviews.
  • Most recent review: October 13, 2026.
  • Service: Ironing Service serving St. Cloud, Florida.

Data from Google, last updated October 25, 2026.

Photos

Customer reviews

4.9
★★★★★
149 reviews on Google
5★140
4★4
3★1
2★1
1★3

Reviews from Google, shown as published (original wording, unedited).

Hellen Yanes1 review
★★★★★

Great service very happy!

  • Price assessment: Great price
  • Price: $100–150
  • Services: Cleaning, Standard cleaning
Review from Google · view on Google
A Second Wind Counseling1 review
★★★★★

We were originally referred to St. Cloud Maids by one of their current clients, and we’re so glad we took their recommendation. From the very beginning, they have been professional, responsive, and incredibly communicative. The quality of their work has consistently exceeded our expectations. They are thorough, reliable, and take the time to make sure our office is cleaned to a high standard. The owner, Nichole, was very accommodating from the start and even came out personally for our first cleaning to make sure everything was done properly and that we were happy with the results. That level of personal attention really stood out to us. We highly recommend St. Cloud Maids to any business looking for a reliable, thorough, and professional cleaning company.

  • Price assessment: Great price
  • Services: Office & workplace cleaning
Review from Google · view on Google
Faye Boggs4 reviews
★★★★★

I have been a bi-weekly customer for several years. The crews are always prompt, professional and thorough. Recently, I purchased another home and the team performed a great cleaning, making our new place feel healthy and bright!

  • Price assessment: Reasonable price
  • Price: $150–200
  • Services: Cleaning, Standard cleaning, Moving-related cleaning
Review from Google · view on Google
Wanda Cintron5 reviews
★★★★★

I had se eral maintenance cleanings with Nichole and the tram and most recently a move out deep cleaning and they did an outstanding job. Strongly recommend them

  • Services: Cleaning, Standard cleaning, Moving-related cleaning, Deep clean
Review from Google · view on Google
Susan Tischer7 reviews
★★★★★

Poor communication. Condo was NOT "deep cleaned". Top of fridge filthy, oven has cleaning solution drips & product everywhere, floors not done well, laundry room floor was dirty, baseboards were missed, and overall job was very below expectations. Extremely difficult to speak with owner Nicole. Nicole offered refund and still hasn't been put into my bank account. I offered the tip of $50. not be refunded; only the $250 cleaning fee. Would NOT recommend this company & wouldn't want them back. Waiting for refund.

Response from the owner · 2 months ago

Susan, I’m very sorry that your cleaning did not meet your expectations. We take concerns like these seriously, which is why I responded to you and immediately offered two options: to send a crew back to correct anything that was missed, or to issue a refund. You declined the return visit and requested the refund, which we agreed to honor. I do want to clarify the communication portion of your review. When you initially asked to speak by phone, I explained that I was out of the office with my family and asked that you text me the concerns so I could still get the situation handled for you. Once you provided those concerns, I responded and offered a resolution. Regarding the refund, your request was made yesterday and is being handled. Refunds can take additional processing time before they appear back in a customer’s bank account, which unfortunately is outside of our control once processed. Our team also communicated that there were certain areas/items they were unable to complete due to accessibility or the condition of those items. That said, there were clearly areas of the cleaning that did not meet either your expectations or ours, and I am addressing those concerns with my team. I sincerely apologize that your experience with St. Cloud Maids was not what either of us expected. We stand behind our work, which is why we offered to return and correct the cleaning as well as offered the alternative of a refund when you preferred not to have us return.

Review from Google · view on Google
Kathleen Fantauzzi1 review
★★★★★

I'm so happy with the service I received. This is the best cleaning I've had. I plan on making this a regular cleaning from this company.

  • Price assessment: Reasonable price
  • Price: $100–150
  • Services: Cleaning, Standard cleaning
Response from the owner · a month ago

Thank you so much for your kind words! Our team is thrilled to hear you’re happy and look forward to keeping your space spotless regularly!

Review from Google · view on Google
Paige Johnson3 reviews
★★★★★

The attention to detail is incomparable!

  • Price assessment: Great price
  • Price: $150–200
  • Services: Cleaning
Response from the owner · a month ago

Thanks so much for the awesome review! Our team loves hearing that you appreciated the attention to detail.

Review from Google · view on Google
Sade3 reviews
★★★★★

I can’t recommend St. Cloud Maids enough! They were incredibly quick while still paying attention to every little detail. As a mom of two, it’s hard to keep up with all the small things around the house, and they truly took that stress off my shoulders. Our home honestly looks brand new again! My shower doors were my biggest eyesore, and now they sparkle like they’re brand new. Every room feels so fresh and clean. The team was professional, efficient, and did an amazing job. I’ll definitely be using them again!

  • Price assessment: Reasonable price
  • Price: $150–200
  • Services: Cleaning
Response from the owner · a month ago

Thank you so much for your kind words! Our team is thrilled to hear we made your home feel fresh and stress-free. We can’t wait to help again!

Review from Google · view on Google
Amanda Mc1 review
★★★★★

Excellent service! We hired for a Deep Clean after a difficult year. The 3 ladies not only cleaned very well, but they were also kind and down to Earth. I will be looking into future services! Definitely recommend!

  • Price assessment: Reasonable price
  • Services: Cleaning, Standard cleaning, Deep clean
Response from the owner · 4 months ago

Thank you so much for your kind words! Our team is thrilled to hear you had a great experience. Looking forward to helping again!

Review from Google · view on Google
Eric WhittenLocal Guide · 15 reviews
★★★★★

Our cleaners showed up a couple hours late, but stated they had car trouble, which is understandable. We weren’t notified of the delay though so we were just waiting without any heads up. In addition to showing up late, they had to leave by a certain time, which caused the job to be incomplete. What they were able to complete it seemed like they put good effort into and cleaned well for the most part, with the exception of the floors. The manager did offer to give us a credit for our experience, however no credit was issued on the final invoice. We used them for our new home cleaning but chose to go with another company for our exit company cleaning after our experience.

  • Price assessment: Reasonable price
  • Price: $500+
  • Services: Cleaning
Response from the owner · 4 months ago

We sincerely apologize for the delay and any communication issues you may have encountered. Our team greatly values your feedback and is actively working to improve our services. Thank you for bringing this to our attention. I would like to confirm that a credit of $20 has been applied to your final balance due to the delay. Additionally, the job has been completed, and your wife conducted a final walkthrough, expressing her satisfaction with the results. Furthermore, we appreciate your acknowledgment of our team's hard work and the tip you provided. Had this concern been addressed on the day of service, I would have certainly taken immediate action to resolve it. Please accept my deepest apologies for any inconvenience caused.

Review from Google · view on Google

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