Reviewers describe the business as an antique mall offering vintage jewelry, furniture, and collectibles, noting generally friendly staff and reasonable retail prices. Positive feedback highlights helpful service during estate liquidations and the availability of unique items. However, several low-star reviews criticize the buying process, alleging lowball offers for sold items, high markups on resold goods, and rude interactions with owners.
Google rating: 4.6 out of 5 from 81 reviews (85% five-star).
Reviews on this page: 81 Google reviews (73 with written comments, 3 with photos).
Owner responses: the business replied to 80% of reviews.
Most recent review: October 17, 2026.
Service: Real Estate Appraiser serving St. Charles, Missouri.
Data from Google, last updated November 11, 2026.
Star ratings
81 Google reviews we collected
4.6of 5
5 stars6985%
4 stars34%
3 stars11%
2 stars11%
1 star79%
Praise vs complaints
Phrases our text analysis found in 73 written reviews
92%praise
Praise9392%
Complaints88%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3939%
Price & value2424%
Would recommend1414%
Honesty & trust1212%
Speed & response66%
Quality & results44%
Communication22%
What customers talk about
We read 73 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were professional, kind, and completely took the burden off our shoulders.”
“However this Lady with Blonde hair was very rude to them while they were walking out.”
“They cleared out the house, gave us a fair price for the contents, and made what felt like an impossible job easy.”
“They will turn down your stuff and or offer you lowball prices but you go in the store and they have all junk for outrageous prices.”
“If you’re facing the overwhelming task of clearing out a loved one’s home, I highly recommend St.”
“I would not recommend, they do not have your best interest in mind.”
“Louis Estate Buyers online and reached out to Maria and Steve, and honestly, everything just clicked from there.”
“They handled the cleanout quickly, respectfully, and kept me involved every step of the way.”
“She has done a wonderful job in helping us by doing online auction to sell an extensive military collection.”
“Very professional and answered all of my questions promptly.”
People customers mention
Maria8 reviews
Steve7 reviews
County3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Filter by topic— each topic is highlighted in the reviews in the same color
Joyce Ann Jaillite-LoebnerLocal Guide · 313 reviewsiTotal number of Google reviews Joyce has written across all businesses on Google Maps, not just this one.
I always check for here for vintage Hallmark. Ornaments at a great price. This time I hit a bonanza. The staff is so customer focused! They made sure I was okay after experiencing low blood sugar. They found a place for me to review an overflow box of ornaments without bending over. If you want a special treat, a special gift, visit regularly as you will find specials items and staff.
Response from the owner · a week ago
Thank you so much for your kind words
Chrissy VerbleLocal Guide · 13 reviewsiTotal number of Google reviews Chrissy has written across all businesses on Google Maps, not just this one.
I have purchased from the West Counter Center location quite a few times and have always had such fantastic experiences with the staff that works there. They’re helpful and insightful. I am looking for a skeleton key for an old secretaries hutch and they have referred me to their south county location which is 13 minutes from my house. This is why I will keep coming back. My husband and I collect salt and pepper shakers so I did purchase three sets from west county and will purchase more in the very near future. To the two ladies in the store on Monday 9/14/26, thank you! I know it’s hard dealing with patrons in that mall everyday but you still keep level headed in stressful times. I’ll be back to purchase more! Thank you!
Response from the owner · a month ago
Thank you so much!
Kyle NowotnyLocal Guide · 182 reviewsiTotal number of Google reviews Kyle has written across all businesses on Google Maps, not just this one.
Normally I get a pretty Fair Deal When I Bring Items in to Sell, However , I noticed Yesterday ( 6/6/2026 ) an Item I Sold them . They Offered Me $50 2 Weeks ago , it Now has a $200 Price Tag on it !!!!! I understand they need to Turn a Profit, but if The Store thinks it's Worth $200 They should have Paid Exactly What they thought it was Worth !!!!!!! NOT good Business Ethics at all they made $150 Profit on What they told Me was CRAP . They WON'T Play that Game with Me again, From Now on Anything I Bring in I WILL ask for No Less than $100 depending on the Item. If I'm turned down I can take it somewhere else, I only brought it to the Mall Store due to Location Convenience .
Response from the owner · 4 months ago
we tell everyone we pay about 1/3 of what we think we can sell it for, we price it at 200, as we take offers in stores and most people will offer 150.00 so we ask for a little more to leave room for negotiation. Not sure what the issue is. We tell people often other ways they can make more. I would recommend you not come back again as this always going to be our offer model.
Debi CoilLocal Guide · 20 reviewsiTotal number of Google reviews Debi has written across all businesses on Google Maps, not just this one.
Really friendly staff and some really nice finds. I would pay attention to the prices of the jewelry however, some of the items are priced way higher than their value…
Response from the owner · 9 months ago
Thank you for stopping in and for your kind words about our team — we loved helping you! We know some of our newer jewelry prices can catch people off guard, but that’s largely due to the significant increase in silver costs we’re all dealing with, we hate we have had to raise some prices. We’re glad you still found some pieces you loved! Hope to see you again soon.
Aaron Zoledziewski4 reviewsiTotal number of Google reviews Aaron has written across all businesses on Google Maps, not just this one.
A friend went there sold some jewelry last week gold was not happy about that he told me to post it and he went some wear else got lot more money and he heard they take 15 percent from u for ur jewelry so they don't lose money now I take my jewelry to a different buyer to I won't not return there be sure have ur stuff checked buy a other person before u sell seller beware its hard to trust people on anything
Blake Rollins1 reviewiTotal number of Google reviews Blake has written across all businesses on Google Maps, not just this one.
When my Uncle Jerry passed, it left my mom and me to handle everything, his house, his things, and a lifetime of accumulated stuff. Not hoarder-level, but close enough that we didn’t know where to start. My mom’s older and was completely overwhelmed.
I found St. Louis Estate Buyers online and reached out to Maria and Steve, and honestly, everything just clicked from there. They were professional, kind, and completely took the burden off our shoulders. They cleared out the house, gave us a fair price for the contents, and made what felt like an impossible job easy.
Thanks to them, the house is now ready to sell, and my mom finally feels relieved. I’m genuinely grateful for how they handled everything with care and respect.
