Google reviewers rate Stair Masters Moving five stars based on 192 reviews, with the owner responding to ninety-nine percent of them. Customers frequently highlight punctuality, professional communication, and careful handling of furniture, including difficult items like treadmills. Many note that crews arrived on time and completed moves efficiently, often finishing faster than initial estimates. One negative review alleged property damage and rude behavior, though the overwhelming majority of feedback describes positive, stress-free moving experiences.
Google rating: 5.0 out of 5 from 192 reviews (99% five-star).
Reviews on this page: 192 Google reviews (186 with written comments, 13 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: November 13, 2026.
Service: Mover serving Jacksonville, Florida.
Data from Google, last updated November 13, 2026.
Star ratings
192 Google reviews we collected
5.0of 5
5 stars19099%
4 stars00%
3 stars00%
2 stars00%
1 star21%
Praise vs complaints
Phrases our text analysis found in 186 written reviews
99%praise
Praise50399%
Complaints71%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude12224%
Speed & response10320%
Would recommend9118%
Quality & results6914%
Price & value5912%
Communication357%
Honesty & trust316%
What customers talk about
We read 186 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were hardworking, professional, respectful, and incredibly dedicated.”
“Stair Masters Moving was prompt, friendly and professional the entire time they worked!”
“I absolutely recommend them, and will use them again myself if I move in the future!”
“I repeat, stay away from these guys.”
“The crew did an absolutely wonderful job from start to finish!”
“One of the worst ran businesses I have ever come across my entire life.”
“I move quite frequently, so I’ve had my fair share of experiences with moving companies.”
“Their communication was amazing, and they were clear, confident, and organized throughout the entire process.”
“All jokes aside, their work ethic was genuinely impressive, and it’s refreshing to see a team that takes such pride in what they do.”
People customers mention
Tyler49 reviews
Wyatt6 reviews
Stairmasters6 reviews
Patrick5 reviews
Alex4 reviews
Movers4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Highly Recommend Stair Masters Moving Company!
One of my best friends had previously used Stair Masters and recommended them, so naturally, I decided to give them a shot. I’m so glad I did! We moved a 4/2 family home to a larger 5/4 home. Everything from 85” TV, 75” TV, King size bed, dressers, large sectional couch, baby furniture, garage fridge etc….
The crew did an absolutely wonderful job from start to finish! They were hardworking, professional, respectful, and incredibly dedicated. In fact, these guys were so committed to getting the job done that they didn’t even want to stop for lunch!
We ordered them pizza, and I practically had to demand they take a break and eat! 😂 As a foodie myself, there’s no way I’m letting anyone work that hard on an empty stomach!
All jokes aside, their work ethic was genuinely impressive, and it’s refreshing to see a team that takes such pride in what they do. Moving can be stressful, but having a dependable crew makes all the difference.
A huge thank you to the entire Stair Masters team for a job well done! I’ll absolutely be recommending you to friends and family. Keep up the fantastic work! 👏🍕
Price: $1,500–2,000
Michael Lockamy12 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
The guys could not have been nicer or more helpful. They were worth every penny.
Price assessment: Reasonable price
Services: Local moving
Response from the owner · 16 hours ago
Michael!
Thank you so much for the wonderful review! We’re thrilled to hear our team made such a positive impression. Our goal is always to provide friendly, helpful, and professional service. We truly appreciate your business and the opportunity to help with your move!
They are very professional they got the move done in 2 hours 30 mins half the time and half the price I was quoted for.
Price assessment: Great price
Price: $500–1,000
Services: Local moving
Response from the owner · 16 hours ago
Jason!
Now that's what we love to hear! Thank you for sharing your experience. Our goal is always to make moving day easier, smoother, and more affordable without cutting corners. We're glad our crew could get everything done in record time and save you both time and money! We appreciate you choosing us and trusting our team with your move. Enjoy your new place!
Michael!
Thank you for your kind words! We truly appreciate your feedback and are glad you had a great experience with our team. We look forward to serving you again!
Geoffrey Decker5 reviewsiTotal number of Google reviews Geoffrey has written across all businesses on Google Maps, not just this one.
Mr.Decker!
Thank you for the kind words! We’re happy to hear our crew made a great impression. We know moving can be stressful, so we work hard to make the experience as smooth and hassle-free as possible. We’d be glad to help you again anytime. Thanks for choosing us!
Nikki-Lyn HolmLocal Guide · 15 reviewsiTotal number of Google reviews Nikki-Lyn has written across all businesses on Google Maps, not just this one.
Great customer care! Thank you for making a move happen on SUCH short notice.
Response from the owner · 16 hours ago
Nikki!
Thank you so much for the kind words! We’re so happy we could make your move happen on such short notice. Providing great customer care and making the moving process as smooth as possible is always our goal. We truly appreciate your trust and support!
Christy Wallace2 reviewsiTotal number of Google reviews Christy has written across all businesses on Google Maps, not just this one.
Stair Masters Moving was prompt, friendly and professional the entire time they worked! They treated every item with care and I did not have to worry about any damage. They did a perfect job. They also had the Herculean task of carrying a 300+ pound treadmill up three flights of stairs and did it utilizing incredible teamwork. I absolutely recommend them, and will use them again myself if I move in the future!
Response from the owner · 19 hours ago
Christy!
Thank you so much for the wonderful review! We truly appreciate you taking the time to share your experience. Our team takes great pride in providing professional, careful, and reliable service, and we're glad that showed throughout your move. That 300+ pound treadmill was definitely a team effort! 💪 We’ll be sure to share your kind words with the crew. Thank you for trusting Stair Masters Moving with your move. We would love the opportunity to work with you again in the future!
Brent Gochenaur5 reviewsiTotal number of Google reviews Brent has written across all businesses on Google Maps, not just this one.
Brent!
Thank you so much for your kind words! We truly appreciate your support and are grateful to have you as part of our community. Our team is always happy to help!
Mav4 reviewsiTotal number of Google reviews Mav has written across all businesses on Google Maps, not just this one.
I move quite frequently, so I’ve had my fair share of experiences with moving companies. To be honest, I was skeptical from the get-go and wasn’t sure this company was going to meet my expectations or take the level of care I was looking for. However, they completely exceeded my expectations!
From my very first conversation with Jessica, I felt that I was in good hands. She was attentive, accommodating, and genuinely interested in making sure my concerns were addressed. One thing that really stood out was that she actually made a special trip to personally assess my glass desk, which was my biggest concern going into the move. I was extremely worried about it being damaged during transport, and her willingness to take that extra step gave me a lot more confidence.
On moving day, the team did an absolutely phenomenal job. They packed and protected my glass desk beautifully, and it arrived without a single scratch, nick, or crack. Flawless! The movers were efficient, friendly, professional, and very receptive to my particular requests and suggestions regarding certain items. I can admittedly be a little particular when it comes to my belongings, and they were patient and accommodating throughout the entire process.
Moving can be stressful, especially when you have items you’re particularly concerned about, but this team made the experience smooth and worry-free. They earned my trust, exceeded my expectations, and demonstrated that they genuinely care about their customers and their belongings.
I don’t give glowing reviews lightly, especially having moved as often as I have, but this company absolutely deserves one. I would highly recommend them to anyone looking for a professional, reliable, and careful moving company. I will definitely be using them again for my future moves!
Price assessment: Reasonable price
Services: Local moving, Furniture disassembly
Response from the owner · a day ago
Mav!
Thank you so much for taking the time to share your experience! We truly appreciate your trust in our team. Jessica will be happy to hear your kind words, and we’re glad she was able to put your mind at ease by taking the extra time to address your concerns about your glass desk.
Our moving crew will also appreciate the recognition. We understand how important it is to treat your belongings with care and respect, and we’re happy everything arrived safely and that the team made your move a smooth experience.
Thank you again for your recommendation. It was a pleasure working with you, and we look forward to helping you with your next move!
Vicki Andrews2 reviewsiTotal number of Google reviews Vicki has written across all businesses on Google Maps, not just this one.
Stair Masters Moving Company has moved us three different time now over the years and have done an excellent job. They are always on time, professional and take time to make sure to treat all our furniture, art work and belongings carefully. We definitely would hire them again if needed.
Response from the owner · a day ago
Vicki!
Thank you for your continued trust in Stair Masters Moving Company! It means a lot that you’ve chosen us for three separate moves over the years. We truly appreciate your loyalty and are glad our team has consistently provided the care, professionalism, and reliability you deserve. Thank you again for your kind words and support. We look forward to working with you again whenever you need us!
