Customers frequently praise the company for punctual arrivals, friendly technicians, and thorough cleaning of carpets, upholstery, and ducts. Reviews often highlight the staff's knowledge of maintenance options and their ability to explain the process clearly. However, some low-star feedback indicates recurring issues with communication regarding arrival times and service duration, as well as isolated reports of lingering odors or unsatisfactory stain removal results.
Google rating: 4.8 out of 5 from 5,755 reviews (92% five-star).
Reviews on this page: 5,754 Google reviews (4,429 with written comments, 141 with photos).
Owner responses: the business replied to 93% of reviews.
Most recent review: November 10, 2026.
Service: Dryer Vent Cleaning Service serving Milwaukee, Wisconsin.
Data from Google, last updated November 11, 2026.
Star ratings
5,754 Google reviews we collected
4.8of 5
5 stars5,28792%
4 stars2314%
3 stars671%
2 stars611%
1 star1082%
Praise vs complaints
Phrases our text analysis found in 2,500 written reviews
99%praise
Praise4,37399%
Complaints431%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1,49534%
Quality & results1,39332%
Speed & response59914%
Would recommend4169%
Communication3789%
Price & value942%
Honesty & trust411%
What customers talk about
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Tim was very efficient, very helpful and very informative and friendly too.”
“Not professional at all and would not recommend this service to anyone”
“Very peasant gentleman, they both did a excellent job.”
“…e out and take a look at my floor whole seven days later I’m over it Horrible service Horrible company will never use again.…”
“Tim was efficient and took special care to work on the trouble spots in my carpets and stairs.”
“Technician was very slow, did not clean carpeted stairs properly and only suggestion was to have someone come back and reclean stairs - so I have to t…”
“We will recommend Stanley Steamer to our friends and family.”
“Highly recommend!”
“Explained what was needed and how to get the best results.”
“There was also very little to no communication as to time frames that workers would come out.”
“We live in a condo downtown and they were very accommodating and great price.”
“RIP OFF.”
“I honestly never knew you should leave a tip for this.”
People customers mention
Steamer110 reviews
Shane45 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Thank you for being such a great customer! You don't know how much your kind words mean to Stanley Steemer. We're so happy that we could take such good care of your home! If we can help in any other way please call us at 1-800-STEEMER.
Mitch & Jane Weber9 reviewsiTotal number of Google reviews Mitch has written across all businesses on Google Maps, not just this one.
Daniel was great! He was knowledgeable, conversational and willing to work on my carpets for the best outcome
Price assessment: Reasonable price
Price: $350–400
Services: Carpet steam cleaning
Response from the owner · a day ago
Thank you for being such a great customer! You don't know how much your kind words mean to Stanley Steemer. We're so happy that we could take such good care of your home! If we can help in any other way please call us at 1-800-STEEMER.
Amanda Bilicki7 reviewsiTotal number of Google reviews Amanda has written across all businesses on Google Maps, not just this one.
Great cleaning job! Explained what was needed and how to get the best results. Will have again.
Price assessment: Reasonable price
Price: $450–500
Services: Carpet steam cleaning
Response from the owner · 2 days ago
Thank you for this review! We're very glad to hear that the cleaning went well, and we look forward to hearing from you in the future for any of your cleaning needs. If we can help in any other way please call us at 1-800-STEEMER.
Sharon Bake42 reviewsiTotal number of Google reviews Sharon has written across all businesses on Google Maps, not just this one.
Very peasant gentleman, they both did a excellent job. We're interested in doing duck cleaning. Also Henry left some stuff behind like clover for front door and a bag of stuff. Come anytime to pick up by front door under porch.
Price assessment: Reasonable price
Price: $500+
Services: Carpet steam cleaning
Response from the owner · 2 days ago
Thank you for this review! We're very glad to hear that the cleaning went well, and we look forward to hearing from you in the future for any of your cleaning needs. If we can help in any other way please call us at 1-800-STEEMER.
Arielle Scherrer2 reviewsiTotal number of Google reviews Arielle has written across all businesses on Google Maps, not just this one.
Derrick did a amazing job cleaned and deodorized the carpet prefect 👍🏾
Response from the owner · a year ago
Thank you for taking the time to review your recent service. We are very pleased to hear that our staff met your expectations. Looking forward to cleaning for you again soon. If we can help in any other way please call us at 1-800-STEEMER.
Raquel Patten5 reviewsiTotal number of Google reviews Raquel has written across all businesses on Google Maps, not just this one.
Both employees were very helpful, respectful got the job done & my carpets looks fantastic they done that. When the job needs to be done I would love for them 2 again I will definitely tell my friends about you all thank you 😊
Price assessment: Reasonable price
Price: $100–150
Services: Carpet cleaning
Judy Maret2 reviewsiTotal number of Google reviews Judy has written across all businesses on Google Maps, not just this one.
Thanks for the awesome review! We work hard to meet our customers’ expectations, and we look forward to helping keep your home clean! If we can help in any other way please call us at 1-800-STEEMER.
Stephanie Gregory3 reviewsiTotal number of Google reviews Stephanie has written across all businesses on Google Maps, not just this one.
Shane was an absolute professional. Not only was he extremely personable and knowledgeable, but he was also extremely polite and informative. He went above and beyond, and my husband and I would completely recommend Stanley Steemer just based upon our experience with Shane alone.
Price assessment: Reasonable price
Price: $200–250
Services: Carpet steam cleaning, General carpet cleaning, Carpet cleaning
Response from the owner · 4 days ago
We are extremely grateful for your review. We believe that business is all about people and the greatest compliments we can receive are those that highlight the commitment of our staff to deliver the best possible service. We will pass along your comments to our team. Thank you again for your business. If we can help in any other way please call us at 1-800-STEEMER.
