Reviewers frequently highlight punctual arrivals, professional conduct, and thorough cleaning of carpets, tile, and hardwood floors. Many customers appreciate the clear communication regarding the process and the addition of services like deodorization or rug cleaning. However, some low-rated experiences cite issues with excessive moisture left on floors, persistent odors, and poor stain removal. A recurring complaint involves scheduling difficulties, such as wide appointment windows and limited phone booking options.
Google rating: 4.9 out of 5 from 4,953 reviews (93% five-star).
Reviews on this page: 4,953 Google reviews (3,873 with written comments, 137 with photos).
Owner responses: the business replied to 91% of reviews.
Most recent review: October 25, 2026.
Service: Upholstery Cleaner serving Raleigh, North Carolina.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.9
★★★★★
4,953 reviews on Google
5★4,617
4★170
3★37
2★35
1★94
Reviews from Google, shown as published (original wording, unedited).
BR
Brenda Rochelle4 reviews
★★★★★
Trey was prompt and extremely professional and polite. He did a phenomenal job. When I schedule my next service I DEFINITELY want Trey to do my other rooms.
Price assessment: Reasonable price
Price: $100–150
Services: Carpet cleaning
Response from the owner · 8 hours ago
Thank you for this review! We're very glad to hear that the cleaning went well, and we look forward to hearing from you in the future for any of your cleaning needs. If we can help in any other way please call us at 1-800-STEEMER.
I was impressed with all the services offered by SS. We discussed with the technician adding some these services, chair cleaning and area rug cleaning. He performed all without hesitation. Very pleased with the work performed. Keshawn is a great representative for Stanley Steamer.
Price assessment: Reasonable price
Price: $500+
Services: Carpet steam cleaning, Upholstery cleaning, Pet stain & odor removal, Area rug cleaning
Response from the owner · a day ago
Thank you for taking the time to review your recent service. We are very pleased to hear that our staff met your expectations. Looking forward to cleaning for you again soon. If we can help in any other way please call us at 1-800-STEEMER.
Wonderful job by Quincy cleaning the kitchen and dining room hardwood floors - thorough, efficient - arrived on time and cleaned up everything when he finished... could not be happier with Stanley Steamer and their technicians.
Price assessment: Great price
Price: $200–250
Services: Service not listed
Response from the owner · 2 days ago
We're so glad Stanley Steemer could give you such a great experience. Thank you so much for the kind words, and we look forward to cleaning for you again! If we can help in any other way please call us at 1-800-STEEMER.
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Response from the owner · 3 years ago
Thank you for being such a great customer! You don't know how much your kind words mean to Stanley Steemer. We're so happy that we could take such good care of your home! If we can help in any other way please call us at 1-800-STEEMER.
Zephanian was very knowledgeable and helpful on how to clean our tile floors. He tested to verify how to clean and promptly gave me a free quote for the job. I hope we can schedule Zephanian to come back to clean our floors.
Services: Service not listed
Response from the owner · 2 days ago
We are extremely grateful for your review. We believe that business is all about people and the greatest compliments we can receive are those that highlight the commitment of our staff to deliver the best possible service. We will pass along your comments to our team. Thank you again for your business. If we can help in any other way please call us at 1-800-STEEMER.
Damon did a great job my floors look better than ever since they were shampooed
Response from the owner · 3 days ago
Thank you for this review! We're very glad to hear that the cleaning went well, and we look forward to hearing from you in the future for any of your cleaning needs. If we can help in any other way please call us at 1-800-STEEMER.
Brendan and Zanyah were lovely and brought great energy this morning! They worked fast, explained everything, and checked in with me through the cleaning process. The carpet looks great and smells so clean and fresh!
Response from the owner · 4 days ago
We can’t thank you enough for your kind review of Stanley Steemer. If we can help in any other way please call us at 1-800-STEEMER.
Carpet cleaning service once again was great. Brendan did an excellent job!
Services: Carpet cleaning
Response from the owner · a year ago
Thank you for being such a great customer! You don't know how much your kind words mean to Stanley Steemer. We're so happy that we could take such good care of your home! If we can help in any other way please call us at 1-800-STEEMER.
