Reviewers with a 4.8 rating from 313 reviews frequently cite punctuality, clear communication, and effective cleaning of carpets, rugs, and ducts as key positives. They often note that technicians are professional, informative, and respectful of the home environment. However, low-star reviews highlight recurring issues with missed appointments, inadequate cleaning results on specific surfaces, and a lack of accountability when scheduling errors occur.
Google rating: 4.8 out of 5 from 313 reviews (93% five-star).
Reviews on this page: 313 Google reviews (251 with written comments, 6 with photos).
Owner responses: the business replied to 21% of reviews.
Most recent review: October 15, 2026.
Service: Stone Cleaning Service serving South Burlington, Vermont.
Data from Google, last updated October 26, 2026.
Photos
Customer reviews
4.8
★★★★★
313 reviews on Google
5★292
4★9
3★3
2★3
1★6
Reviews from Google, shown as published (original wording, unedited).
KD
Kerry DuggentoLocal Guide · 185 reviews
★★★★★
I'm very happy with my service! Our pro did a fantastic job on some very dirty area rugs. The rugs look and smell much better. Thank you to the team for a great experience
Price assessment: Reasonable price
Price: $400–450
Services: Pet stain & odor removal, Area rug cleaning
Response from the owner · a week ago
Thank you for being a loyal Stanley Steemer customer and writing this awesome review. If we can help in any other way please call us at 1-800-STEEMER.
Amazing crew (Dylan and Chris) and cleaning! They both were very respectful of our home, were very informative on everything and did an impeccable cleaning job of our carpets! Highly recommend! - It was also very easy to book online and they showed up on time!
Price assessment: Reasonable price
Price: $500+
Services: Carpet steam cleaning
Response from the owner · 3 months ago
Thanks for the awesome review! We work hard to meet our customers’ expectations, and we look forward to helping keep your home clean! If we can help in any other way please call us at 1-800-STEEMER.
I really wanted to give this 5 stars. My problem was when they arrived to STEAM CLEAN my wood floors I was then told that if BONA had been used in the floors ever their steam cleaning and cleaner they use would make my floors look like a cat scratched them. They tested and then told me all they could do was super vacuum and mop. Well I can mop. It definitely helped but the things that I needed the power for never came up. Upholstery and are carpets were good. The guys worked hard but the company should have warned me. 1500+ for everything is a lot of money for mopping. Company should have told me. They employees were great. Not their fault. For what they could do it was good.
Price assessment: Overpriced
Price: $500+
Services: Upholstery cleaning, Area rug cleaning, Mattress cleaning, Service not listed
Great experience with them cleaning several rooms in our house that had some really challenging traffic stains and spots. The technician took their time to walk through our house and answer all the questions I had with honest feedback as well as to what can and cannot be done. Absolutely simple setup via site and phone confirmations along with texts and all ahead. They do great work.
Price assessment: Great price
Price: $200–250
Services: Carpet steam cleaning
Response from the owner · 6 months ago
Thank you for your kind words. We appreciate you taking the time to share your experience with Stanley Steemer! If we can help in any other way please call us at 1-800-STEEMER.
The service that we received couldn’t have gone any better. Communication regarding what duct cleaning entails was clear with all aspects of the job explained. Austin and Chris were professional and friendly technicians. We are very satisfied with the work that was performed. My wife and I will hire them again in the future.
Price assessment: Reasonable price
Price: $500+
Services: HVAC duct & vent cleaning
Response from the owner · 6 months ago
Thanks for the awesome review! We work hard to meet our customers’ expectations, and we look forward to helping keep your home clean! If we can help in any other way please call us at 1-800-STEEMER.
Eric did a great job. He was very courteous and informative.
Price assessment: Reasonable price
Price: $400–450
Services: Carpet steam cleaning
Response from the owner · 6 months ago
We are so grateful for your feedback. Your opinion is very valuable to us and we can't wait for the next opportunity to clean for you. If we can help in any other way please call us at 1-800-STEEMER.
Eric and Nathan showed up within the window of time that was set up. They were professional and friendly. My 20+ year old tile floors look like new! I’m very pleased with the outcome. I’ll definitely call on Stanley Steemer again in the future. Thanks 😊
Price assessment: Reasonable price
Price: $500+
Services: Service not listed
Response from the owner · 7 months ago
Thank you for being such a great customer! You don't know how much your kind words mean to Stanley Steemer. We're so happy that we could take such good care of your home! If we can help in any other way please call us at 1-800-STEEMER.
Eric and Nate were two awesome guys to work with. They are hard-working, communicative, receptive, and just really great guys who do a good clean tidy job. Call me a happy camper.
Price assessment: Great price
Price: $350–400
Services: Service not listed
Response from the owner · 7 months ago
We're so glad Stanley Steemer could give you such a great experience. Thank you so much for the kind words, and we look forward to cleaning for you again! If we can help in any other way please call us at 1-800-STEEMER.
Thank you for your kind words. We appreciate you taking the time to share your experience with Stanley Steemer! If we can help in any other way please call us at 1-800-STEEMER.
