Google reviewers rate Stanley Steemer highly for punctual arrivals, professional conduct, and effective cleaning of carpets, ducts, and tile. Customers frequently note fair upfront pricing and easy online scheduling, while praising technicians for their thoroughness in removing stains and dirt. However, some lower-rated reviews criticize the pre-paid membership program for being expensive or difficult to manage. Additionally, a recurring concern involves technicians failing to move furniture to clean underneath, leaving visible dirt or stains in those areas after the service is completed.
Google rating: 4.9 out of 5 from 3,673 reviews (93% five-star).
Reviews on this page: 3,673 Google reviews (2,724 with written comments, 82 with photos).
Owner responses: the business replied to 91% of reviews.
Most recent review: November 8, 2026.
Service: Interior Cleaning Service serving Toledo, Ohio.
Data from Google, last updated November 10, 2026.
Star ratings
3,673 Google reviews we collected
4.9of 5
5 stars3,42293%
4 stars1273%
3 stars451%
2 stars311%
1 star481%
Praise vs complaints
Phrases our text analysis found in 2,500 written reviews
99%praise
Praise4,39399%
Complaints411%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1,54035%
Quality & results1,28729%
Speed & response70316%
Would recommend43210%
Communication3257%
Price & value1143%
Honesty & trust331%
What customers talk about
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Duct cleaning was done well and we are grateful for their knowledge and expertise!”
“…this type of bait/switch program) she was nothing but unhelpful and rude.…”
“Eric was our technician and he did a fantastic job!”
“Brian Dimmering is terrible as a manager and has a terrible attitude towards people i would never recommend anyone using his service.”
“Juan was great - super helpful and quick and I would definitely recommend services!”
“They were late for our appt but they did a great job.”
“I would strongly recommend Stanley steamer and will be sure to use them again!”
“I would NOT recommend them to clean your area rugs.”
“I didn’t order deodorizer but he explained why it would be beneficial ( we have 2 large dogs and a cat) without any pressure of an up-sale.”
“Courteous professional who did a good job cleaning our shower tile work for a reasonable price!”
“I have never experienced such overpriced, unprofessional service in my life.”
“Upfront easy to understand costs, set up quick, and solid recommendations to be sure we were good to go.”
People customers mention
Steamer96 reviews
Jacob35 reviews
Eric31 reviews
Kyle26 reviews
Tyler26 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Sam & Tyler were amazing! Very thorough when cleaning our ducts. They took the time to ensure they were careful when moving equipment in and out of the home. Duct cleaning was done well and we are grateful for their knowledge and expertise!
Price assessment: Great price
Price: $400–450
Services: HVAC duct & vent cleaning
Response from the owner · a day ago
Thank you for taking the time to provide your valuable feedback. We are happy to learn you were pleased with our services and look forward to assisting you with your future cleaning needs. We truly appreciate your business and thank you for choosing Stanley Steemer! If we can help in any other way please call us at 1-800-STEEMER.
Sherri Satkowski9 reviewsiTotal number of Google reviews Sherri has written across all businesses on Google Maps, not just this one.
Stanley Steamer does not disappoint! First, I want to thank S.S. for giving us an extension on the package we bought last year. We got a puppy right around the time we would have needed to have the final cleaning and we’re concerned it would be wasted. Stanley Steamer said “Don’t worry, we will honor it”and they did! They even extended the discount on additional services. Thank you! Today, Alex arrived on schedule and was friendly and professional. I didn’t order deodorizer but he explained why it would be beneficial ( we have 2 large dogs and a cat) without any pressure of an up-sale. I really appreciated that but declined. Alex never lost a beat. He was very thorough and did an excellent job! There were a couple of places that I thought were going to be forever stains that are No More! The floors look fantastic and my sofa looks like new! Thank you Alex!!!!!
Thank you for taking the time to provide your valuable feedback. We are happy to learn you were pleased with our services and look forward to assisting you with your future cleaning needs. We truly appreciate your business and thank you for choosing Stanley Steemer! If we can help in any other way please call us at 1-800-STEEMER.
Jason PieningLocal Guide · 84 reviewsiTotal number of Google reviews Jason has written across all businesses on Google Maps, not just this one.
Thank you so much for your kind words. We really appreciate you taking the time out of your day to share your experience with us. We count ourselves lucky to serve customers like you. We look forward to helping you keep your home clean! If we can help in any other way please call us at 1-800-STEEMER.
Schelly HouckLocal Guide · 14 reviewsiTotal number of Google reviews Schelly has written across all businesses on Google Maps, not just this one.
Matthew, our technician did an amazing job! We got our kitchen tile cleaned as well as our living room carpet
Price assessment: Great price
Services: Carpet cleaning
Response from the owner · 3 days ago
Thank you for the review! We appreciate you taking the time to share your experience with us. We will make sure that the technicians are recognized for their efforts, thank you again for your business. If we can help in any other way please call us at 1-800-STEEMER.
Lauren Jones4 reviewsiTotal number of Google reviews Lauren has written across all businesses on Google Maps, not just this one.
We had Michael and Sincere out to clean our carpet and loveseat. They did a phenomenal job. My only regret is that I didn't take any before and after photos. With 2 boys and a dog, my light gray carpet looked terrible. Now, it looks almost as new as it did 5 years ago when we moved in! I highly recommend and the price was fantastic!!
Response from the owner · 3 days ago
Thank you for being a loyal Stanley Steemer customer and writing this awesome review. If we can help in any other way please call us at 1-800-STEEMER.
KellyLocal Guide · 54 reviewsiTotal number of Google reviews Kelly has written across all businesses on Google Maps, not just this one.
Eric was our technician and he did a fantastic job! We had some trouble areas he got up really well, and my carpets overall look great! We have a small circus of animals right now and he was so kind and careful with them. He took his time and really got the corners and everything to make sure it all looked great!
Price assessment: Reasonable price
Price: $150–200
Services: Carpet steam cleaning
Response from the owner · a year ago
Wow! Thank you so much for your review. It made our day here at Stanley Steemer. If we can help in any other way please call us at 1-800-STEEMER.
Marsha Tonkel1 reviewiTotal number of Google reviews Marsha has written across all businesses on Google Maps, not just this one.
Technicians were professional, helpful and my carpet looks brand new. Would highly recommend. Great service and customer experience
Response from the owner · 4 days ago
We are so grateful for your feedback. Your opinion is very valuable to us and we can't wait for the next opportunity to clean for you. If we can help in any other way please call us at 1-800-STEEMER.
John Brewer6 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Thank you so much for your kind words. We really appreciate you taking the time out of your day to share your experience with us. We count ourselves lucky to serve customers like you. We look forward to helping you keep your home clean! If we can help in any other way please call us at 1-800-STEEMER.
alan rife10 reviewsiTotal number of Google reviews alan has written across all businesses on Google Maps, not just this one.
