Analyzing 9,840,2499.8M ReviewsFor 27,70927.7K Experts
Google reviewers rate Stay and Play Pet Sitting 4.9 out of 5 stars based on 101 reviews, with the owner responding to 46% of them. Customers frequently highlight punctuality, clear communication, and the provision of daily photos or videos for pets ranging from dogs and cats to guinea pigs and fish. While most praise the professional care and reliability, one low-star review notes that the business declined service for a dog that growled during an initial assessment.
Data from Google, last updated November 11, 2026.
101 Google reviews we collected
Phrases our text analysis found in 98 written reviews
How often each topic comes up in the written reviews
We read 98 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“We highly recommend her and would absolutely have her watch our dog again!”
“Stay and Play Pet Sitting is professional, reliable, and incredibly easy to communicate with.”
“We had a great experience with Stay and Play Pet Sitting!”
“Great communication, reliable service, and excellent care.”
“She was responsible, punctual, and an excellent communicator, which gave us complete peace of mind while we were away.”
“Melinda reached out as soon as I made my appointment and was extremely responsive and so pleasant to speak with.”
“Super responsive, detail oriented, always showed up on time and had fair prices.”
praise complaint · found by our text analysis, Google review wording unchanged.
4.9 ★★★★★ 101 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
We love Stay And Play. I was friends with the owner as a neighbor for a while before I ever use them, but have been using them for years now our pets are always happy when we get home.
We just moved to the area and was freaking out because we didn’t know anyone to help watch our cats while we left town. I found Stay and Play pet sitting online and I’m so relieved we found them! Melinda reached out as soon as I made my appointment and was extremely responsive and so pleasant to speak with. We had Masha watch our cats and she’s AMAZING! She sent us videos and pictures every day. It was so comforting knowing she took such amazing care of our fur babies while we were away. We will always use them and we will always request Masha moving forward!
We had a great experience with Stay and Play Pet Sitting! They took excellent care of our dog while we were out of town and sent us videos during every visit, which gave us great peace of mind. We especially loved being able to keep our dog comfortable at home while we traveled. Great communication, reliable service, and excellent care. We will definitely use them again!
We couldn’t have asked for a better dog sitter! Casey was the perfect mix of professional and fun. She was responsible, punctual, and an excellent communicator, which gave us complete peace of mind while we were away. But what really stood out was how much genuine care she showed our dog. She took him on walks, spent time snuggling with him, and sent us plenty of pictures and updates so we never felt out of the loop. It was clear that she wasn’t just doing a job—she truly enjoyed spending time with him. We highly recommend her and would absolutely have her watch our dog again!
Absolutely wonderful experience from beginning to end. Stay and Play Pet Sitting is professional, reliable, and incredibly easy to communicate with. Everyone I interacted with was kind and helpful, but I especially want to thank Rick for the amazing care he gave my pets. Rick looked after my dog and my fish for nearly two months, and I could not have felt more comfortable leaving them in his care. He consistently sent me messages, photos, and videos, so I always knew how they were doing. Even while I was away, I always knew my little ones were safe, happy, and being very well cared for. He even went out of his way to buy high-quality food for my dog. Because the food needed to be refrigerated, he carefully packed it in a bag so the smell would not spread in the fridge. It may seem like a small detail, but it really showed me just how thoughtful, attentive, and considerate Rick is. I came home today, and my dog honestly looked like she had the biggest smile on her face. She was so happy, and it was obvious that she had been treated with genuine kindness, attention, and care while I was away. I’m truly grateful to Rick and the entire Stay and Play team for giving me so much peace of mind. Thank you for taking such wonderful care of my little family. I would absolutely use your service again and would highly recommend you to anyone looking for a trustworthy, professional, and genuinely caring pet sitter.
Masha was fabulous. She was sweet to our pups and did a fantastic job keeping us connected with our fur babies. Definitely will have her in our home again.
Melinda is very caring and really loves helping people with their animal friends. Highly recommended
We had an excellent experience with Stay and Play Pet Sitting! Rick took amazing care of our three guinea pigs while we were away. He was professional, reliable, and kept us updated with messages and videos, which gave us great peace of mind. Rick truly went above and beyond, even making a trip to the store for supplies when needed. It was obvious he genuinely cared about our pets, and we came home to three happy guinea pigs. We highly recommend Stay and Play Pet Sitting and will definitely use their services again!
The stay and play pet sitting team were amazing. They really helped me out and were AMAZING with my fearful not well socialized pups. I couldn't have done it without them. Casey made my pups feel safe and cared for.
After relocating to the area, one of my first priorities was finding a trustworthy pet sitter. My criteria were straightforward: bonded, insured, and reliable. After researching options and reading reviews, I felt confident reaching out to Stay and Play. I spoke with Melinda and the sitter who was expected to care for my pets and came away with a positive impression. I was hopeful this would develop into the kind of long-term relationship I had with my previous sitter. I left work early for the initial meet and greet yesterday, only to be told the owner and assigned sitter were running late and then later that the visit was ultimately cancelled due to a flat tire. I completely understood and empathized with this and was willing to reschedule. This morning, I received a text from Melinda stating "I am confirming the dates you requested with other clients. Trying to find you a different sitter." This was confusing and when I expressed concern, Melinda's explanation was that the assigned sitter had been let go and an attempt was being made to secure alternative coverage. I do understand that staffing issues arise in any business. However, the appropriate response to losing an employee is to prioritize fulfilling that employee's existing, confirmed commitments, not to take on new bookings in lieu of those commitments. I stated that to Melinda and unfortunately, her response was to place the blame squarely on her employee. Based on other reviews, the quality of pet care provided by Stay and Play appears to be strong, and I have no reason to question that aspect of the business. However, my experience raised concerns about reliability, communication, and client management, which ultimately prevented me from moving forward with their services.
Analyzing 9,840,2499.8M ReviewsFor 27,70927.7K Experts