Carpet cleaning service · Kendallville, IN · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#63 of 108 carpet cleaningiPosition by Experts Score among all companies we track in this category. · better than 42%
4.9★★★★★236 Google reviews · 24 photos
97%five-star reviews
4.81★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
90%reviews answered by the owner
$176typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise the punctuality, professional communication, and fair pricing of the carpet and upholstery cleaning services. Recurring themes include thorough stain removal, prompt arrival, and effective pre-appointment reminders. However, low-star reviews highlight inconsistent customer service interactions, with complaints regarding dismissive staff attitudes and concerns about the thoroughness of the work performed relative to the cost.
Google rating: 4.9 out of 5 from 236 reviews (97% five-star).
Reviews on this page: 236 Google reviews (207 with written comments, 6 with photos).
Owner responses: the business replied to 90% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Steam-it Inc.Carpet Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Steam-it Inc.: 91/100 on this factor. Category median: 96.A
91
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Steam-it Inc.: 86/100 on this factor. Category median: 97.A
86
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Steam-it Inc.: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Steam-it Inc.: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Steam-it Inc.: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Steam-it Inc.: 100/100 on this factor. Category median: 72.A
100
Bar = this company · dark tick = category median.
Star ratings
236 Google reviews we collected
4.9of 5
5 stars23097%
4 stars10%
3 stars21%
2 stars00%
1 star31%
Praise vs complaints
Phrases our text analysis found in 207 written reviews
98%praise
Praise44698%
Complaints72%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
95%fair
Great price1150%
Reasonable1045%
Overpriced15%
Not sure00%
$176-33% vs typical carpet cleaning
Middle half of what 19 customers paid ($139–$260) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results12127%
Staff & attitude11626%
Speed & response8218%
Would recommend5713%
Price & value4410%
Communication245%
Honesty & trust92%
What customers talk about
We read 207 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Edwin and Brody did an excellent job on our carpets.”
“…edroom and the cost was fair, Brody and Edwin did a awesome job, very professional, respectful, & kind they informed me about the services and what cl…”
“One of their trucks broke down so they had to miss out appt at first but were incredibly prompt to reschedule.”
“We highly recommend Steam It for your carpet cleaning needs.”
“Would never recommend them to anyone.”
“…the entrance, dining area, front room and 1 bedroom and the cost was fair, Brody and Edwin did a awesome job, very professional, respectful, & kind t…”
“They came early for us and communicated effectively and did a fantastic job”
“Steam It is reliable and we find them very trustworthy!”
People customers mention
Jeff10 reviews
Edwin4 reviews
Konner4 reviews
Jalen4 reviews
Trace3 reviews
Caleb3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Steam-it Inc. for 7 kinds of job. Pick one to see what they paid and said.
DianeLocal Guide · 31 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Edwin and Brody did an excellent job on our carpets. Especially the high traffic areas. They told me in advance that it might not come out perfectly but it sure looks great in my eyes! We highly recommend Steam It for your carpet cleaning needs. (They did the whole house and it looks great!)
Missyreal1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
I got my carpet cleaned by steam it the entrance, dining area, front room and 1 bedroom and the cost was fair, Brody and Edwin did a awesome job, very professional, respectful, & kind they informed me about the services and what cleaning supplies and products they use. Got the stains out, and I love it looks great…
Paid $100–150Great priceCarpet steam cleaning
RollinLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Steam It cleaned carpets and upholstery today. From the 1st phone call everyone was professional. Brody did our job today and was great. Our carpets and sofa look new. He was very informative regarding drying time and cleaned up as he left. Will definitely use Steam It again. 👍
June2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Thank you Steam-it for your wonderful service!!! Very professional! Looks wonderful! Great team of hard workers!!!! I will definitely have you back again!!!!!!! Thank you !!!!!👏👍
Paid $300–350Great priceStandard cleaning
Red8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
It was great!
They were efficient and the tile cleaned up well. Props to the guys!
Paid $150–200Great price
Tony9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
As always, you showed up within the timeframe that you gave us with the professionalism that I have come to expect and appreciate. We are very pleased with your techs and the job that they did. Thank you for being there for us and we look forward to continuing our relationship with you.
Edwin and Brody did an excellent job on our carpets. Especially the high traffic areas. They told me in advance that it might not come out perfectly but it sure looks great in my eyes! We highly recommend Steam It for your carpet cleaning needs. (They did the whole house and it looks great!)
Price assessment: Reasonable price
Price: $150–200
Services: Carpet steam cleaning
Missyreal Truth1 reviewiTotal number of Google reviews Missyreal has written across all businesses on Google Maps, not just this one.
I got my carpet cleaned by steam it the entrance, dining area, front room and 1 bedroom and the cost was fair, Brody and Edwin did a awesome job, very professional, respectful, & kind they informed me about the services and what cleaning supplies and products they use. Got the stains out, and I love it looks great and smells great.
I will recommend everyone to use steam-it services, they make it worth it.
Price assessment: Great price
Price: $100–150
Services: Carpet steam cleaning
Ashton BoydLocal Guide · 19 reviewsiTotal number of Google reviews Ashton has written across all businesses on Google Maps, not just this one.
Got some stains and odors out of our chair and carpet beautifully. One of their trucks broke down so they had to miss out appt at first but were incredibly prompt to reschedule. Will be using them again for sure
Rollin and Patti MartinLocal Guide · 19 reviewsiTotal number of Google reviews Rollin has written across all businesses on Google Maps, not just this one.
Steam It cleaned carpets and upholstery today. From the 1st phone call everyone was professional. Brody did our job today and was great. Our carpets and sofa look new. He was very informative regarding drying time and cleaned up as he left. Will definitely use Steam It again. 👍
Great company and service for all carpet, tile and furniture needs!
Price assessment: Reasonable price
Clairity Calvillo (Awry)Local Guide · 54 reviewsiTotal number of Google reviews Clairity has written across all businesses on Google Maps, not just this one.
Thank you Steam-it for your wonderful service!!! Very professional! Looks wonderful! Great team of hard workers!!!! I will definitely have you back again!!!!!!! Thank you !!!!!👏👍
