Analyzing 8,218,7238.2M ReviewsFor 23,27623.3K Experts
Google reviewers rate Stilwell Pianos 4.9 out of 5 based on 273 reviews, frequently praising the store's wide inventory, transparent pricing, and helpful staff who avoid sales pressure. Customers highlight the ease of the purchasing process, including trade-in values and delivery coordination, as well as the informative online video content. However, lower-rated comments indicate occasional issues with post-sale support, such as missing delivery updates, refusal to repair minor damage, and instances of perceived unprofessionalism or inattentiveness from employees.
Data from Google, last updated November 3, 2026.
273 Google reviews we collected
Phrases our text analysis found in 226 written reviews
How often each topic comes up in the written reviews
We read 226 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Amazing friendly service knowledgeable and good quality pianos”
“I highly recommend this place if you’re looking to buy a piano.”
“I had the most amazing service from the beginning to the end.”
“Worst after sales service, oh actually they do not even offer.”
“This purchase we decided to upgrade to a nicer and larger piano and they worked with us and gave us a very fair trade for our old one.”
“Beautiful pianos, huge variety, no sales pressure, financing available, very transparent work ethic, family owned.”
“For cross country shipping it arrived very quickly.”
“…, but throughout this period, I was kept well-informed with frequent communication updates, which greatly eased any concerns.…”
“Sales person ignored me and didn't care for my business”
praise complaint · found by our text analysis, Google review wording unchanged.
4.9 ★★★★★ 273 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
I highly recommend this place if you’re looking to buy a piano. They have a huge selection of pianos in different styles and price ranges. Great place to explore your options!
We can't say enough good about the team at Stilwell. This will be the second piano we have purchased from them and the entire process was so simple each time. This purchase we decided to upgrade to a nicer and larger piano and they worked with us and gave us a very fair trade for our old one. They were never pushy and answered any questions we had. If you are in the market for a used piano, you really need to check them out as they have an impressive inventory and are so easy to deal with!
Dude you are the man Jason! Thanks again for your business and for being such a good dude! Let me know when Jet is ready for a 9 footer!
The video series on purchasing a used piano was invaluable in our purchasing a baby grand.
Amazing friendly service knowledgeable and good quality pianos
Really outstanding! This is clearly a local business which knows its craft and has high quality. Just bought a Steinway L and could not be more pleased. Thank you Michael and Nathan!
Great selection of pianos for all price points. Beautiful pianos. Staff was very helpful and made the process to buy piano easy. Piano delivery man was amazing!
I flew to Arizona, just to have the chance to play some restored grand pianos. My dream Steinway was purchased. Steinway 1886 Model B. I had the most amazing service from the beginning to the end. I highly recommend going here if you are looking to buy a beautiful instrument.
Very informative, and honest!
The owner was very accommodating- offering to open the store for us even though they were closed the day we showed up at their storefront. Love the beautiful piano we purchased.
I had a wonderful experience with Stilwell Pianos. They were very helpful and informative, but no pressure to make a purchase. They had a wide variety of brands, sizes and prices. When I did make a purchase, they were very helpful in finding a mover to deliver it to my home (they were excellent, by the was) and a recommendation for a tuner/ tech once the piano was in place for a week. (He was also top notch, and very helpful). I would highly recommend (and I already have) Stillwell Pianos for your piano purchase,
Analyzing 8,218,7238.2M ReviewsFor 23,27623.3K Experts