Analyzing 8,143,7508.1M ReviewsFor 23,03223K Experts

Experts Reviews · Company report
Stone and Oak Construction, LLC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%97+56.9Reliability 26%94+24.5Value 15%100+15.2Craft & service penalty97−0.3Experts Score= 96Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Stone and Oak Construction, LLC

West Springfield Town, MA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #8Position by Experts Score among all companies we track in this category. of 22 retaining wall contractors · 5.0★ from 20 Google reviews

📞 Call (413) 206-9593Request a call back

Report card

Percentile vs other retaining wall contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Stone and Oak Construction, LLC is better than 97% of retaining wall contractors.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Stone and Oak Construction, LLC is better than 94% of retaining wall contractors.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Stone and Oak Construction, LLC is better than 97% of retaining wall contractors.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Stone and Oak Construction, LLC is better than 100% of retaining wall contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Stone and Oak Construction, LLC is better than 100% of retaining wall contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Stone and Oak Construction, LLC is better than —% of retaining wall contractors.–
—

Reviews for your job

Customers hired Stone and Oak Construction, LLC for 6 kinds of job.

Stone and Oak Construction, LLC for bathroom remodeling

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.2
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—

All 2 Google reviews tagged “Bathroom remodeling”

Carol4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Eddie and his crew are the best! Very professional,clean & efficient in their work . I highly recommend Stone and Oak to all that want the best for their projects.

Great priceGeneral constructionTile work installationInstall flooring
Leah2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Stone and Oak was fantastic! Very professional and truly skilled craftsmanship. Eddie guided us through the purchasing of quality materials and the overall design. Our bathroom is small and was covered in the original blue tile, and had serious plumbing issues. Eddie and his team completely rebuilt and the…

Customer photo from Leah's reviewCustomer photo from Leah's review
Bathroom remodeling+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 100%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Home renovations3—
General construction3—
Tile work installation3—
Install flooring2—
Bathroom remodeling2—
Kitchen remodeling2—

Compare with

Red Branch Landscape Construction logoRed Branch Landscape ConstructionExperts Score 98West Springfield Town · 5.00★Harambe Hauls Site Work and Landscape Construction logoHarambe Hauls Site Work and Landscape ConstructionExperts Score 97West Springfield Town · 5.00★Hardy's Professional Masonry LLC logoHardy's Professional Masonry LLCExperts Score 90West Springfield Town · 4.88★