Mark RochambeauLocal Guide · 71 reviewsTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBeautiful selection of stone Very organized very nice people
Stone Systems
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%73+46.4Reliability 28%62+17.5Replies to reviews 8%30+2.5Momentum penalty62−3.8Experts Score= 63Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.63SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#29 of 30 countertop installersPosition by Experts Score among all companies we track in this category. · better than 3%
4.8 ★★★★★ 60 Google reviews · 24 photos
93%five-star reviews
4.43★last 12 monthsAverage stars on reviews from the last 12 months only.
10%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Oct 2026latest review
Stone Systems at a glance
Google reviewers rate Stone Systems 4.8 out of 5 based on 60 reviews, with the owner not responding to any feedback. Customers frequently praise the extensive selection of stone, tile, and flooring, noting helpful staff who provide design guidance and fair pricing. Positive comments highlight the organized showroom and professional service for remodel projects. However, low-star reviews cite issues with unacknowledged walk-in customers and a specific complaint regarding undelivered merchandise after payment.
- Google rating: 4.8 out of 5 from 60 reviews (93% five-star).
- Reviews on this page: 60 Google reviews (47 with written comments, 2 with photos).
- Owner responses: the business replied to 0% of reviews.
- Most recent review: October 11, 2026.
- Service: Countertop Installer serving El Cajon, California.
Data from Google, last updated November 5, 2026.
Score profile vs other countertop installers
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and reliability; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Stone Systems: 73/100 on this factor. Category median: 92.B
73
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Stone Systems: 62/100 on this factor. Category median: 90.B
62
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 95.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Stone Systems: 62/100 on this factor. Category median: 100.B
62
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Stone Systems: 30/100 on this factor. Category median: 63.D
30
Bar = this company · dark tick = category median.
Star ratings
60 Google reviews we collected
- 5 stars5693%
- 4 stars23%
- 3 stars00%
- 2 stars00%
- 1 star23%
Praise vs complaints
Phrases our text analysis found in 47 written reviews
- Praise4896%
- Complaints24%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude1938%
- Price & value714%
- Would recommend714%
- Quality & results612%
- Speed & response612%
- Communication36%
- Honesty & trust24%
What customers talk about
We read 47 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Also, very helpful staff, knowledgeable and work with other cabinet makers to make the process smooth.”
“I worked with Emily and she was engaged, did a great deal of work on the back end, and ensured that I ended up with everything that I need to complete…”
“I highly recommend the expansive options at Stone Systems and Jeannette’s service.”
“We have always had a great experience at Stone Systems.”
“I greatly appreciate her prompt responses and the valuable design insights she provides.”
“He listened to what I was looking for, found it in LA and had it brought down for me to view.”
“He is genuinely a splendid human being.”
People customers mention
- Emily 7 reviews
- Larry 3 reviews
- Chris 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Karen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Miguel Atempa helped us find the perfect quartzite stone. He listened to what I was looking for, found it in LA and had it brought down for me to view. He was outstanding and so helpful. Thank you for going above and beyond and assisting us.
Larry6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Nice hidden jam Great store with large selection of tile , flooring , counter , porcelain and more . I perched my tile for my entire house there . Cecilia was so helpful and knowledgeable. Definitely recommend this store , Ask for Cecilia
MLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Beautiful showroom and beautiful products and among the highest quality and customer service. Pricing, however, is also reflective at this high caliber. 😕 If you can afford it, then go here. Your dreams will come true.
DeeLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★
Walked in, walked around for 10-15 minutes and nobody came to attend us. Didn’t even get acknowledged, oh well, now I know where not to go and where not to recommend for future granite shopping 👎🏾
Gary4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
We have always had a great experience at Stone Systems. They have a great selection of materials at great prices. People are friendly and helpful. We have worked with Jeanette for several projects. She is knowledgeable, friendly and has a good design aesthetic.
Kelly7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Jeanette at Stone Systems has supported me through two large remodels. The first with a guest bathroom and a dual sink bathroom Jeanette‘s recommendations, guidance through the process and Customer Service kept me coming back to Stone Systems for my second large scale kitchen expansion and master bathroom upgrade.…
Photos
Customer reviews
4.8 ★★★★★ 60 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Karen Blosser2 reviewsTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMiguel Atempa helped us find the perfect quartzite stone. He listened to what I was looking for, found it in LA and had it brought down for me to view. He was outstanding and so helpful. Thank you for going above and beyond and assisting us.
Larry6 reviewsTotal number of Google reviews Larry has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleNice hidden jam Great store with large selection of tile , flooring , counter , porcelain and more . I perched my tile for my entire house there . Cecilia was so helpful and knowledgeable. Definitely recommend this store , Ask for Cecilia
Jonathan Ismael Ledesma4 reviewsTotal number of Google reviews Jonathan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcelente servicio y atencion
M JTLocal Guide · 24 reviewsTotal number of Google reviews M has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBeautiful showroom and beautiful products and among the highest quality and customer service. Pricing, however, is also reflective at this high caliber. 😕 If you can afford it, then go here. Your dreams will come true.
Dee GeeLocal Guide · 15 reviewsTotal number of Google reviews Dee has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWalked in, walked around for 10-15 minutes and nobody came to attend us. Didn’t even get acknowledged, oh well, now I know where not to go and where not to recommend for future granite shopping 👎🏾
Gary Brizard4 reviewsTotal number of Google reviews Gary has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe have always had a great experience at Stone Systems. They have a great selection of materials at great prices. People are friendly and helpful. We have worked with Jeanette for several projects. She is knowledgeable, friendly and has a good design aesthetic.
Kelly Wesseln7 reviewsTotal number of Google reviews Kelly has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJeanette at Stone Systems has supported me through two large remodels. The first with a guest bathroom and a dual sink bathroom Jeanette‘s recommendations, guidance through the process and Customer Service kept me coming back to Stone Systems for my second large scale kitchen expansion and master bathroom upgrade. The stunning Brittanica quartz countertop in the kitchen is the cornerstone of our elegant expansion. The neutral colors with texture combination of quartz for the countertop, porcelain tile on the shower and tub, and wall tile above the sink, created the perfect Zen feel in the master bath. I highly recommend the expansive options at Stone Systems and Jeannette’s service.
Lisa Corbosiero7 reviewsTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe entire team is outstanding, but my sales representative, Janette, truly stands out. I've worked with her on multiple projects, and she consistently goes above and beyond. I greatly appreciate her prompt responses and the valuable design insights she provides. Highly recommend! Plus lots of selections.
Jazmin WestLocal Guide · 16 reviewsTotal number of Google reviews Jazmin has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDon’t buy tile or stone at this store. These people will take your money but will not deliver the goods. After paying for two stone slabs and physically selecting them from their wear house, For two weeks they gave me the round around. They claimed it was a system error but after calling five times and talking to five different people, it was clear that they were lying about it. I don’t understand why they would not know what happened to two giant stones slabs, why they wouldn’t be honest and spoke with the truth. Why would they say I will call you right back but never did ( 4 times). After 14 days of waiting I cancelled my order. My project was delayed two weeks all thanks to them. Thanks Stone Systems!
Business details
- Address: 9279 Cabot Dr f, San Diego, CA 92126
- Phone: (858) 578-6666
- Website: stonesystems.us
- Service area: El Cajon, CA