Google reviewers rate Stor-N-Loc 4.9 out of 5 based on 342 reviews, with the owner responding to 90% of comments. Customers frequently cite friendly staff, clean facilities, secure access, and affordable pricing as primary benefits. However, low-star feedback highlights specific issues, including a complaint about heat in non-climate-controlled units and disputes regarding billing practices for early move-outs or cancellation processes.
Data from Google, last updated October 25, 2026.
Reviews from Google, shown as published (original wording, unedited).
Nice facility with easy access. Everyone working there is cordial and professional. I would definitely recommend SR Stor-n-Loc👍
Thank you for your 5-star review! We are thrilled to hear that Stor-N-Loc provided a wonderful self-storage experience. We truly appreciate your recommendation and are here if you need anything else!
Been here for a while now. Had to find a new spot because the last one had a rat problem that management chose to ignore. I digress, the unit i have is a little one. While its not temperature controlled, even on the hottest days it never gets hot in the unit. When its dumping rain outside everything is dry. No mold smell, good enough lighting for my needs, and affordable enough for me to have no complaints. Overall, this place is great. Never once had any sort of issue. On Christmas this past year, one of the gentlemen that works there gave me a pendant and wished me a happy holidays. I dont celebrate anything like that, but the fact that he would take the time out of his day to share a small gift like that restored my faith in humanity a bit. An absolute legend if there ever was one. Really kind and thoughtful
Thank you so much for taking the time to share such a thoughtful and detailed 5-star review! We are delighted to hear that your unit has been clean, secure, and reliable through all seasons, and even more touched by your kind words regarding our team's thoughtful gesture. We will certainly pass along your wonderful feedback to the team at Stor-N-Loc. Thank you for choosing us for your storage needs!
Great Customer Service and Very Helpful And Cool People! Thank you Jennifer, she was very kind and helpful and very very honest!!!
Thank you for sharing your experience! We're genuinely glad our Santa Rosa storage facility could provide the secure, stress-free space you needed. Helping our customers make their moves smooth is what we're all about at Stor-N- Loc. Welcome to our facility, and don't hesitate to call us if you need assistance down the road!
Happy customer since 2024. Staff is pleasant and friendly. Shout out to Elizabeth, Nesto, and Brian.
Thank you so much for your review! We're thrilled to hear you had a seamless experience with us here at Stor-N- Loc. Providing clean, secure, and accessible self-storage options for residents and businesses in Santa Rosa is what our team strives for every day. Thanks again for choosing us!
This place is great! The customer service is so friendly and helpful. Lots are very clean and accessible. Ive used a few different storage companies in my day and this is by far the best for the price!
Thank you for the great feedback! We really appreciate you taking the time to share your experience with us here at Stor-N- Loc.
Great staff! fair prices and safe and secure. Thank you!
Thank you! We're pleased to hear you've had a positive, five star experience throughout the rental process. We're proud to serve you and other customers here in Santa Rosa.
Excellent service
We are so happy to hear that we could accommodate you and provide a smooth rental experience here in Santa Rosa. Thank you so much for choosing us for your storage needs!
Wonderful kind helpful THE BEST staff. Clean and safe. Highly reccomend!
Thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs here in Santa Rosa.
Easy to work with , super nice, and clean
Thank you so much for sharing the great feedback! We really appreciate you taking the time to share your experience with us here at Stor-N- Loc.
Easy, smooth, affordable
Thank you! We're pleased to hear you've had a positive experience throughout the rental process. We're proud to serve you and other customers here in Santa Rosa.