Deb Becker5 reviews
The manager Chris and staff were very kind and friendly to work with. They were very accommodating and very helpful getting us up and down the elevator.
Review from Google · view on Google
Storage Sense - Kansas City
Storage Sense - Kansas City at a glance
Reviewers highlight friendly, efficient staff who assist with loading and provide clear information about unit sizes and costs. The facility offers clean storage units and U-Haul rentals, with customers noting convenient access and a safe environment. However, some long-term tenants criticize significant price increases and reduced office hours following a change in ownership. Additionally, isolated complaints mention identity verification issues during rentals and difficulties returning vehicles near closing time.
- Google rating: 4.9 out of 5 from 431 reviews (93% five-star).
- Reviews on this page: 431 Google reviews (314 with written comments, 10 with photos).
- Owner responses: the business replied to 92% of reviews.
- Most recent review: October 25, 2026.
- Service: Storage Unit serving Kansas City, Missouri.
Data from Google, last updated October 26, 2026.
Photos
Customer reviews
4.9
★★★★★431 reviews on Google
Reviews from Google, shown as published (original wording, unedited).
Ann Kathol1 review
The staff at storage sense is very accommodating and have great customer service!
Review from Google · view on Google
Mike Becker4 reviews
The staff was so helpful and met all my needs. Most enjoyable part of my move.
Review from Google · view on Google
Melissa Glaze5 reviews
Always a great experience. Very helpful and friendly staff
Response from the owner · Edited a year ago
Thank you so much for this wonderful review!
Review from Google · view on Google
Wenzell Wilson2 reviews
Costumer service was above and beyond 👍
Response from the owner · 5 days ago
Thank you for your kind words! We're thrilled our service exceeded expectations!
Review from Google · view on Google
Fausto VarelaLocal Guide · 12 reviews
After checking out storage facilities in the area, this place stood out with the size of the units, the great people working there, and being clear and up front about costs. Chris and Larry were a great help, from showing me around to going through the paperwork and options available. They were also helpful above and beyond what I would expect, even offering a helping hand with loading carts, etc. The site feels very secure, with access limited to when an employee is on site. For me, the peace of mind was a worthwhile trade-off. Getting unloaded was easy and hassle-free, with an easy to access dock, and tons of room in the freight elevator. Overall, I am very happy with my choice to store my things here.
Response from the owner · a month ago
Thank you for your 5-star rating! We appreciate your support.
Review from Google · view on Google
Jason Reinhard1 review
Great, friendly service - great trucks!
Response from the owner · 2 weeks ago
Thank you for your kind words! We're thrilled you enjoyed our service and trucks! We appreciate your support!
Review from Google · view on Google
Tracy Noe7 reviews
Friendly and helpful staff, easy access and loading dock.
Response from the owner · 2 years ago
Tracy Noe, your wonderful feedback and rating mean a lot to us!
Review from Google · view on Google
isac Vasconcelos5 reviews
Very good place, they help a lot and Larry was a very nice guy.
Response from the owner · a month ago
Thank you for your kind words! We're thrilled you had a great experience with our facility and customer service. We look forward to serving you again!
Review from Google · view on Google
Sylvya Stevenson1 review
Larry has been a great help through out our service agreement here at the storage. He is professional, respectful and always has a willingness to help.
Response from the owner · 2 weeks ago
Thank you for your kind words! We're thrilled Larry provided excellent service. Your satisfaction is our priority.
Review from Google · view on Google
Business details
- Address: 3429 Troost Ave, Kansas City, MO 64109
- Phone: (816) 753-3304
- Website: storagesense.com
- Service area: Kansas City, MO