Issac Riggs
Review from Google · view on GoogleDean Paul and Chris were awesome!
Storage Star
4.9 ★★★★★ 1,328 Google reviews · 24 photos
96%five-star reviews
87%reviews answered by the owner
Nov 2026latest review
Storage Star at a glance
Customers frequently praise the facility for its clean units, helpful carts, and staff who provide friendly, patient assistance with unit selection and setup. However, recent reviews criticize the transition from previous ownership, citing significant rent increases without adequate notice, poor communication regarding lease changes, and a less user-friendly online platform.
- Google rating: 4.9 out of 5 from 1,328 reviews (96% five-star).
- Reviews on this page: 1,328 Google reviews (958 with written comments, 11 with photos).
- Owner responses: the business replied to 87% of reviews.
- Most recent review: November 13, 2026.
- Service: Storage Unit serving Chicago, Illinois.
Data from Google, last updated November 13, 2026.
Star ratings
1,328 Google reviews we collected
- 5 stars1,27296%
- 4 stars141%
- 3 stars101%
- 2 stars81%
- 1 star242%
Praise vs complaints
Phrases our text analysis found in 958 written reviews
- Praise1,12897%
- Complaints383%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude54246%
- Quality & results16414%
- Would recommend16114%
- Speed & response1109%
- Price & value888%
- Communication787%
- Honesty & trust232%
What customers talk about
We read 958 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Dee at the front desk was very helpful in getting my unit information switched over!”
“Great service and very friendly, helped me with everything start to finish.”
“Storage Star recently took over this location from Extra Space Storage, and the entire transition has been terrible.”
“Highly recommend working with Michael at Storage Star for your storage needs!”
“Stay away unless you want lack of professionalism, hidden charges and lost property.”
“The staff ready to answer your question and help you right away”
“This is a great place for temp storage, affordable and easily accessible.”
“I was overcharged for my unit $31/month.”
“Walked me through several units to find the right one.”
“There was no communication or notice that the facility was even changing over to Storage Star.”
“Good, reliable facilities manned by extremely amiable and communicative work staff.”
“DO NOT TRUST THEIR REVIEW!”
People customers mention
- Jessica 40 reviews
- Mike 34 reviews
- Space 18 reviews
- Marisela 15 reviews
- Dee 14 reviews
- Yvonne 13 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Photos
Customer reviews
4.9 ★★★★★ 1,328 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Daniela AlessiaLocal Guide · 21 reviewsTotal number of Google reviews Daniela has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleCarlos and fernando were so helpful. Walked me through several units to find the right one. Wonderful experience highly Recommend
Response from the owner · a day ago
Thank you so much Daniela for your kind words! We're glad Carlos and Fernando could help you find the right unit, and we'll be sure to share your feedback with them. We appreciate your recommendation.
Victoria Saint Martin2 reviewsTotal number of Google reviews Victoria has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDee at the front desk was very helpful in getting my unit information switched over! Lovely experience
Response from the owner · 3 days ago
Thank you, Victoria! We're glad Dee could help with your unit information and appreciate your kind feedback. We'll make sure to share your comments with her.
Parker M1 reviewTotal number of Google reviews Parker has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleChris is the best! I had some issues with building access and he went above and beyond to correct the issue. I really appreciate him!
Response from the owner · 3 days ago
Thank you, Parker! We're so glad Chris was able to help resolve your building access issue. We'll be sure to share your appreciation with him.
Dumb Shitty2 reviewsTotal number of Google reviews Dumb has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDee is absolutely amazing she definitely an asset for your company
Response from the owner · 5 days ago
Thanks for your feedback and for highlighting Dee's amazing service. We appreciate your kind words and will be sure to share them with her.
Shannon Mccarthy5 reviewsTotal number of Google reviews Shannon has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDee and Chris were so friendly and they helped us understand the process of getting a storage unit for the first time
Response from the owner · 5 days ago
Thank you, Shannon, for sharing your experience. We're happy to hear Dee and Chris made your first storage rental easy—they'll be glad to know you appreciated their help.
Moshe Stein13 reviewsTotal number of Google reviews Moshe has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe lady who was working yesterday was great
Tanesha Pickens3 reviewsTotal number of Google reviews Tanesha has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSo welcoming and nice
Response from the owner · a week ago
Thank you, Tanesha! We're glad you felt welcomed and had a nice experience with us.
Emma Slayton11 reviewsTotal number of Google reviews Emma has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDee was great! Easy and smooth process
Response from the owner · a week ago
Thank you, Emma! We're thrilled to hear you had an easy and smooth experience with Dee. We'll be sure to let her know about your kind words.
Nicole Hibbs7 reviewsTotal number of Google reviews Nicole has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGetting a storage unit with Demaris was such a pleasure. She is an amazing asset to this company.
Response from the owner · a week ago
Thank you so much, Nicole, for your kind words. We're happy to hear Demaris made your experience a pleasure, and we'll be sure to share your feedback with her.
Business details
- Address: 1300 N Ashland Ave, Chicago, IL 60622
- Phone: (708) 887-8027
- Website: storagestar.com
- Service area: Chicago, IL