Google reviewers rate StorageMart 4.9 out of 5 based on 609 reviews, with the owner responding to all feedback. Customers frequently cite friendly, helpful staff, clean facilities, and affordable pricing as key positives. However, low-star reviews highlight recurring concerns about security breaches, including theft and inadequate monitoring. Additional criticisms involve unreliable access codes and increasing rental costs over time.
Google rating: 4.9 out of 5 from 609 reviews (95% five-star).
Reviews on this page: 609 Google reviews (488 with written comments, 6 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 25, 2026.
Service: Storage Unit serving Kansas City, Missouri.
Data from Google, last updated October 26, 2026.
Photos
Customer reviews
4.9
★★★★★
609 reviews on Google
5★577
4★13
3★5
2★5
1★9
Reviews from Google, shown as published (original wording, unedited).
JH
Jeff Hill4 reviews
★★★★★
This facility is not secure so don't store your items here if you value them. The management is aware of multiple thefts & failed to even provide the limited video footage to the police so they could do anything about it.
Response from the owner · 2 years ago
We're truly grateful for your five-star rating and positive feedback! Knowing that you had a great Kansas City self storage experience means a lot to us. We're here whenever you need us, and we aim to maintain this level of excellence.
Property Manager was great! She was kind and understanding. Would definitely recommend this location to others!
Response from the owner · 3 weeks ago
Thank you for your outstanding review, Lucero! We're thrilled to hear you had a great experience with us at StorageMart, and we appreciate your support. Your recommendation is invaluable to us. If you ever need assistance, feel free to reach out. We're here 24/7 to help!
The person who helped me was Gayle, and she was super helpful
Response from the owner · a month ago
Thanks a ton for the 5-star review, Max! We're pumped to hear our team at Kansas City delivered the friendly and knowledgeable service we strive for. Making sure you have a top-notch experience is what we do best. If you ever need anything else, don't hesitate to reach out; we've got you covered. Thanks again for choosing StorageMart, and have an amazing day!
Gayle was Amazing! Getting my unit was easy and the 3 months 50% off was a nice bonus.
Response from the owner · a month ago
Big thanks for the 5-star review! We're so glad you shared your amazing experience at our Kansas City location. We'll make sure the team knows they knocked it out of the park! We look forward to continuing to serve you and ensure every experience is just as great.
A little late with my review. Has a stressful moving process from my apartment. Was able to move my belongings a few days early and made the process less stressful. Very accommodating. Good prices. Management is doing a great job!
Response from the owner · a month ago
Wow, thank you, Cassandra, for the outstanding review! We're thrilled to hear that you found renting with us easy and our team helpful over at Kansas City. Making your move less stressful is our goal, and we're so happy you noticed our efforts! Your kind words mean a lot to us, and we appreciate you choosing StorageMart for your storage needs. Have a great day!
I was so appreciative of the manger taking her time to walk me through the building and making it easier for me to get in and out as quickly as possible! That's a big plus for me!
Response from the owner · 2 months ago
Thank you, Janice, for your thoughtful review! We're thrilled to hear you had a great experience at our Kansas City location. Our staff takes pride in delivering excellent service, and we're so pleased that their efforts made a positive impact on your visit. Your kind words mean a lot, and we'll be sure to share them with the team. It was a pleasure assisting you, and we look forward to continuing to meet your storage needs.
Ms. Gale was super helpful and easy to work with. She was very friendly and professional.
Response from the owner · 3 months ago
Thank you for your wonderful review, Luis! We're thrilled to hear that our team provided you with excellent service at one of our StorageMart facilities. We take great pride in our team and their commitment to going above and beyond for our customers. We're grateful that you chose us for your storage needs, and we look forward to continuing to serve you in the future!
The woman that helped me did an excellent job and made sure I got the best deal. Took about five mins total.
Response from the owner · 3 months ago
Thank you so much for your 5-star review Raquel! We're ecstatic to hear that our team is helpful and knowledgeable over on 1720 Grand Blvd. Providing expert assistance and ensuring our customers have a great experience is our goal! Your feedback is greatly appreciated, and our StorageMart family is so happy to hear we have met your expectations. If you need any further assistance, please don't hesitate to reach out to us anytime. Have a fantastic day!
Very friendly and very helpful
I am truly grateful for their support. Highly recommend!
Response from the owner · 4 months ago
Thank you, Robert, for your thoughtful review!
We're thrilled to hear you had a great experience at our 1720 Grand Blvd location. Our staff takes pride in delivering excellent service, and we're so pleased that their efforts made a positive impact on your visit. Your kind words mean a lot, and we'll be sure to share them with the team. It was a pleasure assisting you, and we look forward to continuing to meet your storage needs.
I had the pleasure of meeting the new Store Manager yesterday. She was so helpful with getting me acclimated to the storage facility and how to access the building and my unit after hours.
The facilities are clean and units secure.
I look forward to continuing business with Storage Mart.
Response from the owner · 4 months ago
Hi Steven, Thank you for sharing the wonderful experience you had with the team at our 1720 Grand Blvd location! We're thrilled to hear that they provided you with excellent customer service. Your kind words mean a lot to us, and we're grateful to have such dedicated staff on our team. We'll make sure to pass along your compliments to everyone at StorageMart. If you need anything, please don't hesitate to reach out. Have a fantastic day!
