Customers frequently cite the facility's clean, well-maintained units and efficient rental processes, including same-day access and online booking. Staff members are often described as helpful, friendly, and professional when guiding renters through unit selection and setup. However, several low-rated reviews highlight significant concerns regarding unexpected price increases, perceived lack of accountability for pest damage, and instances of rude or dismissive customer service interactions.
Google rating: 5.0 out of 5 from 777 reviews (99% five-star).
Reviews on this page: 777 Google reviews (398 with written comments, 6 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 20, 2026.
Service: Storage Unit serving Kansas City, Missouri.
Data from Google, last updated October 26, 2026.
Photos
Customer reviews
5.0
★★★★★
777 reviews on Google
5★768
4★2
3★2
2★0
1★5
Reviews from Google, shown as published (original wording, unedited).
DS
Doctor Sleep (Monix)4 reviews
★★★★★
I had a wonderful experience storing here. Everything was convenient and the customer service was excellent. I knew what was going on at most all times.
Response from the owner · 4 days ago
Thank you for your thoughtful review! We're thrilled to hear you had a great experience at our Kansas City location. Our staff takes pride in delivering excellent service, and we're so pleased that their efforts made a positive impact on your visit. Your kind words mean a lot, and we'll be sure to share them with the team. It was a pleasure assisting you, and we look forward to continuing to meet your storage needs.
Penny was amazing showing us our storage unit and guiding us through the whole process!!!
Response from the owner · 5 days ago
Thank you so much for your 5-star review, Rachel! We truly appreciate your support and are delighted to see your positive rating at our location in Kansas City. We will be sure to let the team know what a great job they did! Thank you again for choosing StorageMart for your stay, and if you need anything else, do not hesitate to reach out to us 24/7!
Clean facility, excellent customer service, well maintained units. Penny is an excellent site manager. Highly recommend
Response from the owner · 2 weeks ago
Thank you for your outstanding review! We're thrilled to hear you had a great experience with us at StorageMart, and we appreciate your support. Your recommendation is invaluable to us. If you ever need assistance, feel free to reach out. We're here 24/7 to help!
Hi Jonathan, thank you for sharing the wonderful experience you had with the team at our Kansas City location! We're thrilled to hear that they provided you with excellent customer service. Your kind words mean a lot to us, and we're grateful to have such dedicated staff on our team. We'll make sure to pass along your compliments to everyone at StorageMart. If you need anything, please don't hesitate to reach out. Have a fantastic day!
Big thanks for the 5-star review, Alexis! We're so glad you shared your amazing experience at our Kansas City location. We'll make sure the team knows they knocked it out of the park! We look forward to continuing to serve you and ensure every experience is just as great.
Penny was so helpful, she helped with finding the unit and getting lock situated
Response from the owner · 3 weeks ago
Thank you, Mackenzi, for your thoughtful review! We're thrilled to hear you had a great experience at our Kansas City location. Our staff takes pride in delivering excellent service, and we're so pleased that their efforts made a positive impact on your visit. Your kind words mean a lot, and we'll be sure to share them with the team. It was a pleasure assisting you, and we look forward to continuing to meet your storage needs.
Big thanks for the 5-star review, Gena! We're so glad you shared your amazing experience at our Kansas City location. We'll make sure the team knows they knocked it out of the park! We look forward to continuing to serve you and ensure every experience is just as great.
Had great customer care made sure I had
Everything that I needed, and Penny took Great care of me showed me around the facility had good time with the customers great care
Response from the owner · 3 weeks ago
Big thanks for the 5-star review, Eddie! We're so glad you shared your amazing experience at our Kansas City location. We'll make sure the team knows they knocked it out of the park! We look forward to continuing to serve you and ensure every experience is just as great.
Big thanks for the 5-star review, Chris! We're so glad you shared your amazing experience at our Kansas City location. We'll make sure the team knows they knocked it out of the park! We look forward to continuing to serve you and ensure every experience is just as great.
Very professional. Great staff. Great deals on storage units.
Response from the owner · 3 months ago
Thank you so much for your 5-star review, Angel! We truly appreciate your support and are delighted to see your positive rating at our location over on Kansas City. We will be sure to let the team know what a great job they did! Thank you again for choosing StorageMart for your stay, and if you need anything else, do not hesitate to reach out to us 24/7!
