Reviewers frequently praise the facility for its cleanliness, security, and efficient move-in processes, noting that staff are helpful, friendly, and communicate promptly. However, several low-star reviews cite significant concerns regarding sudden, substantial price increases after promotional periods and unresolved maintenance or security issues. The facility maintains a 4.9 rating from 309 reviews, with the owner responding to 95% of feedback.
Google rating: 4.9 out of 5 from 309 reviews (95% five-star).
Reviews on this page: 309 Google reviews (284 with written comments, 2 with photos).
Owner responses: the business replied to 95% of reviews.
Most recent review: October 24, 2026.
Service: Storage Unit serving Santa Rosa, California.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.9
★★★★★
309 reviews on Google
5★295
4★7
3★0
2★0
1★7
Reviews from Google, shown as published (original wording, unedited).
JA
Jonathan Aguilar1 review
★★★★★
Simon was great! Good customer care, very friendly, excellent service & great experience… please give Simon a promotion, well deserved! Nice job Simon keep it up!
Don’t forget some popcorns next time XD
THANKS FOR YOUR HELP SIMON!!
Response from the owner · a day ago
Hello Jonathan, thank you for sharing your experience! Your positive experience means a lot to us, and we appreciate your feedback. If there’s anything else we can assist you with, please let us know!
So far so good. I just started a lease for two storage units at Store More! The customer service and timely communication couldn't be better. I had a special request and they jumped right on it (thanks Simon). The facilities and units are extremely well maintained and the security seems solid.
Response from the owner · 2 days ago
Hi Bill, we are thrilled that you had a positive experience with us!
Hello Nyx, thank you for your wonderful review! We’re delighted to hear that your experience at our facility has been so positive. Thank you for choosing us, and we’re here to help whenever you need it.
Simon was a wonderful help. Great costumer service and very friendly.
Response from the owner · 3 days ago
Hello Realtalk, thank you for your wonderful review! We’re delighted to hear that your experience at our facility has been so positive. Thank you for choosing us, and we’re here to help whenever you need it.
Simon is the best very friendly and compromising … looks to find the best solution for his customers!!!!!!
Response from the owner · a week ago
Hello Khi, thank you for sharing your experience! Your positive experience means a lot to us, and we appreciate your feedback. If there’s anything else we can assist you with, please let us know!
