Straw-Boone Doheny Banks Mudd Catalano & McKinney, PLLC at a glance
Reviewers generally praise the firm's attorneys for their legal knowledge, strategic insight, and compassionate communication during complex family law matters. Clients often highlight the staff's professionalism, reliability, and ability to keep them informed throughout the divorce or custody process. However, a recurring criticism involves scheduling errors and inconsistent pricing, with one client reporting that a confirmed appointment was later canceled due to a conflict of interest while the consultation fee changed.
Google rating: 4.6 out of 5 from 23 reviews (87% five-star).
Reviews on this page: 23 Google reviews (17 with written comments).
Owner responses: the business replied to 0% of reviews.
Most recent review: June 30, 2026.
Service: Arbitration Service serving Louisville, Kentucky.
Data from Google, last updated November 10, 2026.
Star ratings
23 Google reviews we collected
4.6of 5
5 stars2087%
4 stars14%
3 stars00%
2 stars00%
1 star29%
Praise vs complaints
Phrases our text analysis found in 17 written reviews
91%praise
Praise2991%
Complaints39%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude928%
Honesty & trust722%
Would recommend516%
Communication413%
Quality & results39%
Speed & response39%
Price & value13%
What customers talk about
We read 17 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Even when I felt overwhelmed, he was patient, reassuring, and truly took the time to help me understand what to expect.”
“I can honestly say this law firm lived up to everything that was promised.”
“I would absolutely recommend this firm, and especially Tom, to anyone who needs strong representation in a high-conflict situation.”
“From the very beginning, Tom took the time to explain each step, answer every question I had, and made sure I felt prepared, supported, and safe throu…”
“Not only does she have thorough and extensive knowledge of law, she is also an honest, hard-working, and caring attorney.”
“She was kind, responsive, and worked hard to keep everything moving forward.”
People customers mention
Tom5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Tom Banks was fantastic as he navigated numerous complex and unique legal challenges in my fight to regain equal parenting time and joint custody. I have a mental health diagnosis where I was up against a lot of mental health stigma. Tom's interest and understanding of mental health helped him present a case in court that eventually led to not only convincing the judge of my fitness as a parent, but my ex-spouse as well! Further, Tom navigated an unprecedented situation when the judge ordered a hearing to review the agreed order my ex-spouse and I crafted. Tom was able to drive a strategy with opposing council to satisfy any final concerns with the judge and avoid the hearing.
Hannah2 reviewsiTotal number of Google reviews Hannah has written across all businesses on Google Maps, not just this one.
I can honestly say this law firm lived up to everything that was promised. From the very beginning, Tom took the time to explain each step, answer every question I had, and made sure I felt prepared, supported, and safe throughout the process. Even when I felt overwhelmed, he was patient, reassuring, and truly took the time to help me understand what to expect.
Brielle was also such a pleasure to work with. She was kind, responsive, and worked hard to keep everything moving forward. The entire office treated me with compassion, understanding, and respect, which meant so much during a very difficult time.
What stood out most was how genuinely caring everyone was. I never felt like just another client — I felt heard, supported, and truly cared for. I would absolutely recommend this firm, and especially Tom, to anyone who needs strong representation in a high-conflict situation.
kelly williams12 reviewsiTotal number of Google reviews kelly has written across all businesses on Google Maps, not just this one.
Tom Banks is nothing less than a rockstar in his field! I would never have thought I would find myself in the position I was in. Mr. Banks went above and beyond to assure my child and I were safe, secure, and the legal matters handled professionally with honesty and integrity. It can be sad and discouraging to need these types of services but if you do Tom Banks and all the staff at this law firm are amazing! Thanks again for everything!
katie haire1 reviewiTotal number of Google reviews katie has written across all businesses on Google Maps, not just this one.
I could cry trying to find the right words to thank Tom for what he has done for me. He has helped me through the most difficult season of my life and somehow made it feel easier to handle. Tom is an absolute beast in the courtroom and in strategy, but what sets him apart is that he truly cares. He is sharp, steady, honest, and incredibly knowledgeable. In my opinion, he is the best family attorney out there expecially when dealing with a high conflict divorce. I am beyond grateful to have had him in my corner.
Derek Zavala2 reviewsiTotal number of Google reviews Derek has written across all businesses on Google Maps, not just this one.
Shady work of practice, let them know the other opposing party name, address and 3 days later and a confirmation follow up for an appointment that was “confirmed”. They follow back up with me and tell me it’s a conflict of interest. Don’t waste people’s time.
Would give 0 stars but they did keep old quote for the consultation, by the way that priced changed after one day later.
Gigi Girard2 reviewsiTotal number of Google reviews Gigi has written across all businesses on Google Maps, not just this one.
Melanie Straw-Boone Has been my attorney in family law for several years. She has been the attorney for many of my friends as well and came highly recommended. I can understand why as Melanie is impressive. Not only does she have thorough and extensive knowledge of law, she is also an honest, hard-working, and caring attorney. She gives solid advice and only bills you as appropriate. Should you have a need to go to court, you will see just how impressive she is in front of a judge. Furthermore Melanie is extremely well respected and ethical in family court. I am beyond grateful for her, guiding me through a very difficult divorce and problems afterwards.
A. M.8 reviewsiTotal number of Google reviews A. has written across all businesses on Google Maps, not just this one.
Melanie Straw-Boone has been my family law attorney for years. She’s the best! She’s highly knowledgeable about the law. She’s a legal strategist. She represents her client’s best interest, and is an excellent communicator.
Chad ELocal Guide · 11 reviewsiTotal number of Google reviews Chad has written across all businesses on Google Maps, not just this one.
I cannot say enough good things about Michele McKinney and her incredible staff, Shanetta and Stephanie. They are, without question, the absolute best.
Michele demonstrated exceptional legal knowledge, strategic insight, and genuine care. Divorce is stressful and emotional, and Michele has a rare ability to be both fiercely effective and deeply compassionate. She is prepared, thoughtful, responsive, and always several steps ahead. I felt confident and supported at every stage because she truly knows what she’s doing—and she does it with integrity.
Shanetta and Stephanie deserve just as much praise. They are professional, kind, organized, and incredibly responsive. Every question was answered promptly, every concern was addressed, and nothing ever slipped through the cracks. Their teamwork, attention to detail, and warmth made an otherwise overwhelming process manageable and reassuring.
This team goes above and beyond for their clients. If you are looking for a family law attorney who will fight for you, guide you with clarity, and treat you with respect and care, Michele McKinney and her team are unmatched. I would recommend them without hesitation to anyone who wants the very best representation.
Truly outstanding.
Erin Curley7 reviewsiTotal number of Google reviews Erin has written across all businesses on Google Maps, not just this one.
I got divorced after 30 years and Peter was an incredible support from the beginning of the process through the end and well beyond.. I was unbelievably lucky to have found them. I dont think I would be in such a good place mentally and financially without them!! 10/10 recommend!!
Lauren Winn6 reviewsiTotal number of Google reviews Lauren has written across all businesses on Google Maps, not just this one.
Melanie is truly top-tier. She’s an excellent communicator, incredibly reliable, and has a deep, working knowledge of the system that shows up in every interaction. I always felt informed, supported, and confident that nothing was being missed. If you want someone who is sharp, responsive, and exceptionally capable, Melanie is it.
