How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%67+36.5Reliability 24%56+13.6Value 14%99+14Replies to reviews 7%87+6.2Craft & service penalty99−0.1Momentum penalty52−4.8Experts Score= 65Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.65SCOREStress-Free Auto Care
San Jose, CA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #454Position by Experts Score among all companies we track in this category. of 482 auto repair shops · 4.8★ from 1,668 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: momentum.
Reviews for your job
Customers hired Stress-Free Auto Care for 8 kinds of job.
Stress-Free Auto Care for brakes
Clear ✕All 79 Google reviews tagged “Brakes” · showing 60
I suggested to James Lund. to go to Stress-Free Auto Care for a second time! Reported all good things like: no cutting corners and competitive pricing ; plus a courtesy, complimentary ,Lyft-ride back to the shop when the vehicle was ready for safe driving.
Brought my 2023 RAV4 in for a brake squeak. The service was very organized, transparent, and professional — they provided a clear inspection report, told me straight the brakes were safe with nothing urgent, and left the fix decision to me with no pressure.
The team was professional and very detailed. The price was right and they did not give me a hard time for not doing all the recommended services. Excellent Service and will take all my cars there going forward.
- Came in for engine light and got back with engine light still on after paying $6,800 with $500 discount, total was $7,300 for my 2006 Toyota Sienna LE. (The car itself probably worths $4,000 today). - Finally got the car fixed and the second repair fee waived. Staff was friendly and service was good when they were able to identify the real cause.
It was great to get updates throughout the time that the job was being done. Super friendly service as well.
Took my. Car in with piece of mine. Everything was mostly done that was agreed apon. Minus the new curb rash on one of my wheels in front. I was pleased by the service and speed.
I have trusted the mechanics of Stress-Free Auto Care / Tires Unlimited for more than 30 years, and they are the best shop I have ever dealt with every visit.They have serviced all the vehicles I have owned, including regular inspections, routine maintenance, and oil changes, warranty work and they have provided me…
had a great experience with this shop. They fixed my car quickly and made the whole process completely stress-free. The quality of the parts and work was solid, and everything was explained clearly What really stood out was how much they went out of their way to help they even arranged and paid for an Uber so I…
I had a really good experience here. I initially brought my car in for an oil change and a brake inspection. They did a thorough digital vehicle inspection and actually found some extra issues I wasn't aware of. Because of the additional work, it took a little longer than I originally thought it would, but I really…
Amazing experience. Friendly service from beginning to end. Stress-Free Auto Care truly is a stress free place.
The service uses the technology in a very professional way. You are able to observe what is going on as if you were staying near your car. Pictures, reports, and process steps are posted through SMS and emails during working on your car. By the way, the cost is quite reasonable so you should not miss it if you want to get a hassle-free service.
Have brought 2 of my XL cargo vans to get work done. So far they’ve done a very well job. I trust their work. Will be back. Thanks to the team
Their texting system and complimentary service check saves a ton of time. I love how they give you access to their shop cam, too. Gene and the rest of the crew are awesome and go out of their way to accommodate anything that comes up.
Really great service, super nice staff and affordable rates. Highly recommended!
Not many auto shops work on classic cars these days however this shop does and I will continue to bring my cars to this shop. Gene's customer service is the best!
They really do take a lot of the stress and guesswork out of car repair, an experienc I've been craving since I first started driving.
Always pleasant and professional, they get the job done! Gene and all the lads are really pleasant to do business with. We've been coming here for years, and it's more affordable than the impersonal dealership. They are both efficient and calm. It makes a necessary chore pleasant! Thank you Gene!
Gene is at Stevens Creek Blvd location in San Jose and really cares about the customer...he made certain that my car was road worthy....safe and in the best condition before it left the shop. My Master Cylinder was failing....which the shop I had taken it to 1 month previous, ( to be checked out because I'm a…
I went in the fix the rear brakes. The brakes have been grinding for a while. They were able to take care of the issue Ina timely matter.
Great business! Dependable friendly and organized! Everyone is caring about you and your vehicle! If there were ten stars I’d give them that! They are also great at following up as well! They have reasonable competitive pricing also! The waiting room is even comfortable! If you’re having major work done they send…
new tires
Transparent and accommodating. Will definitely be coming back
I wouldn’t take my car anywhere else. They are very reliable, honest, and super easy to work with.
Fast , prompt service.Great communication throughout the entire process.
Service was fast, efficient and hassle free. Chris was the associate that helped me and was very friendly. Service was quick and labor cost was high but that is usual for a car place .
Yes, I needed some fixing: new tires plus brakes plus tracking down an oil leak. I am extremely happy with the service and my new tires! Thank you Tires Unlimited: It was definitely a Stress-Free experience.
This shop has been my standing mechanic team for many years. I only marked "brakes" because that's what we did this week; but they've been keeping all our cars over the years in such good health. They provide good sense advice; they offer options when there's options to be looked at; if someone can't afford…
I have had a few things done here and they have been amazing every time. They are honest and straight forward with what needs to be done and the associated costs as well and I never feel like I'm getting ripped off here like I do at other shops. On top of the great services and prices they do not move your drivers…
I was very satisfied with their service. They are friendly and kind. They answered my questions very clearly. I recomend you this service store.
Great job, great communication, great customer service!
Good job! Fixed the problem. Gene is great to work with!
A very thorough "see for yourself" assessment of vehicles inspections and the low-stress room you have to determine what and when you want the work accomplished gives you total peace of mind that you are getting true quality service. And, you can always get a printout of the service record, if you are a private seller of your automobile.
I have been getting my Pathfinder serviced at Tires Unlimited/ Stress-free auto care for more than 4 years now. Mostly I have been working with Gene. I really trust these guys. Although sometimes I felt they are a little pricey, but after researching online for the services they performed, it was not the case. I can…
They took good care of my Lexus. Thank you for taking the extra time to figure it out. It rides very smooth now.
Absolutely support taking your vehicle to Stress free auto. My experience was resoundingly positive. Highlights include: Easy drop off and pick up (online reservations and SECURE after hours pickup a definite perk) Communication (text message updates on the status of repairs paired with quality photos and…
I’ve used these guys for decades. Honest and knowledgeable as they come.
Excellent service. Great communication. Easy to book and understand services. Online service tracking, pay by text and after hours pickup were amazing.
Never disappointed with Gene and Rhetts attention to customer service Shop mechanics are quality
Fast and convenient service. Great prices on tires, and they can order it for you. I installed my 2nd pair of Continental Extreme Contact DWS 06 (I chose DWS 6 Plus this time, a newer model). I drove on the first pair for almost four years and 41k miles, and all those years, I got a free rotation, and I did the oil…
At Stress-Free Auto the team members from the front counter to the pro mechanics working the shop function with the highest quality of service and expertise, in the last five to six years, I’ve never walked away disappointed!
I’ve been coming to Tires Unlimited/Stress free auto care for all my car servicing from oil changes, general maintenance, tire patching, and brake replacements. They’ve always done a great job and finish everything in a timely manner. Gene and Rhett are very friendly, top notch customer service. Take advantage of the $10 discount by booking online.
I have been going to Tires Unlimited for about 6+ years now and they have not let me down once! No matter what request or car trouble I give them they always solve it quickly, efficiently, and most importantly economically. They are one of the most trustworthy auto shops in the area.
Very professional. Kind of expensive (about $200 more than the price quoted via Yelp message). But I'm satisfied and trust their workmanship. On-line view of the progress of the job was a nice touch.
Love tires unlimited cause they do appointment and Gene/crew are the best at what they do. They are very helpful and professional at there job. But, you might have to have patience they have got busier from the last year. Which good cause you know more of use trust, value they work and appreciate their…
Rhett gave excellent service, very knowledgeable and professional. I had my tires replaced and was very happy with the outcome. They did notice my breaks needed replacement so they also did that. Note: they charge $165 and hour, so considering the breaks and installation of a lift kit, it came out to $2100. So it…
Thank you so much to Rhett, Dave, and especially Gene for the excellent communication, guidance & service; Their support in fixing up my car was super genuine. I’d recommend their place for your automotive needs :)
Brought my 4Runner to Stress Free to evaluate squealing brakes and steering wheel shaking. They were able to diagnose the issues. They kept me informed via text along with pictures. Very reasonable pricing and made appt with ease. Would definitely use them again.
I've been coming to Tires Unlimited for a couple of decades, going back to when they were on San Thomas Aquino Road. Gene and the crew have always serviced my cars well and promptly. I've recommended them to both friends and family, and continue to do so. Thanks, Guys!
Excellent customer service and very eager to help. Will definitely go back here again.
Professional work with easy online appointment system. Costco membership discount huge bonus!
BEST EXPERIENCE EVER! I found Tires Unlimited on Yelp and now I'm recommending this place to every friend of mine in South Bay! Gene and his team is very professional and transparent about the whole process! They listed diagnoses along with comment and photos to help me understand each action item. They also have…
We’ve been going to Tires Unlimited for years. Always honest and the best service.
I have been bringing my vehicles to Jeff and Gene for years. My daughter bought a new car a few years ago, and she finally needed new tires. I introduced her to Gene and now she’s part of the loyal customer group. Thanks again for a job well done. Steve O Willow Glen.
Extremely professional, friendly. and high quality service. I had an appointment but showed up an hour early but they accommodated and also did extra brake work that I didn't schedule. Very nice waiting room
Rating only, no written review.
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Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Tires | 325 | — |
| Oil change | 165 | — |
| Wheel alignment | 154 | — |
| General repairs & maintenance | 148 | — |
| Brakes | 78 | — |
| Air & cabin filter replacement | 62 | — |
| Steering & suspension repair | 50 | — |
| Vehicle Inspection | 44 | — |