How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%67+36.5Reliability 24%56+13.6Value 14%99+14Replies to reviews 7%87+6.2Craft & service penalty99−0.1Momentum penalty52−4.8Experts Score= 65Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.65SCOREStress-Free Auto Care
San Jose, CA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #454Position by Experts Score among all companies we track in this category. of 482 auto repair shops · 4.8★ from 1,668 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: momentum.
Reviews for your job
Customers hired Stress-Free Auto Care for 8 kinds of job.
Stress-Free Auto Care for general repairs & maintenance
Clear ✕All 149 Google reviews tagged “General repairs & maintenance” · showing 40
I highly recommend this place! The price is cheap, the service is good, and it's open on Sundays, so it's easy to access. And I can trust you because they send to me simple inspection that needs to be replaced with photos and text messages. I will continue to use this place.
If the jingle doesn’t hook you, the purple shirts definitely will. I was elated to learn there was a Stress Free in Santa Clara as I had positive experiences with the one in Milpitas when I lived there. Reasonable prices and service, especially compared to the neighboring dealerships. Quick drop off and…
Overall great experience with Tires Unlimited/Stress-Auto Care. I have taken several different vehicles for routine (and non-routine) maintenance over several years and always provided with honest and expected information about repairs needed. Price point does vary depending on the work being done, and that's…
Quick, thorough, honest and great customer service! I'll definitely return next time I need maintenance or have an issue
I said this before and I'll say it again stress-free is one of the best if not the best in the south bay. this time I went there for front brakes, transmission fluid exchange/flush, oil change and a few other things. They started around 8:00 a.m. and were done before noon. the great thing about this place is that…
The experience was okay until I picked up my car, went home and realized they never refilled the washer fluid. In their report they stated it as full and even in the picture provided you can see it it empty, a very simple thing that was total missed. This cause me to question the rest of their services.
The service was professional, honest, and efficient. Dropped my car off after work and picked it up the following afternoon. They give you a complete breakdown of your car, what is good and what needs to be fixed. My car was taken care of quickly, and the staff was friendly and helpful. Highly recommend this auto care shop!
I’ve been going here for a few years now just for maintenance, but recently they helped me with tires too. Everyone here is really friendly and the services are quick and done well. Communication is great while the car is in the shop, and you can follow along where the car is in the process.
They were incredibly nice and helpful and kept me updated with the services! I return to them any time I need maintenance!!
First impression upon driving up is that of a tight happy crew. The radio was playing and you could hear the guys chatting with each other while they worked. That's the kind of shop atmosphere I want to see from the road! I had an appointment with my regular guy but something happened and his shop was totally…
In the last year, I have used two other shops to service my car and truck, just because they are closer to my house. One was an independent, and one was the dealer. In both instances, I felt used, misinformed, and generally dissatisfied. So I’m going to stick with Stress Free auto care on Stevens Creek. Every time I…
Friendly & fast!
Great customer service and communication. Quality people can be found here.
I have trusted the mechanics of Stress-Free Auto Care / Tires Unlimited for more than 30 years, and they are the best shop I have ever dealt with every visit.They have serviced all the vehicles I have owned, including regular inspections, routine maintenance, and oil changes, warranty work and they have provided me…
Everything was great I would definitely recommend this place to people.
had a great experience with this shop. They fixed my car quickly and made the whole process completely stress-free. The quality of the parts and work was solid, and everything was explained clearly What really stood out was how much they went out of their way to help they even arranged and paid for an Uber so I…
Been there 3 times 2 for regular maintenance, and one cause I had an emergency. The waiting area is decent, staff are nice. A guy named Ezreal (god I hope that’s how you spell his name) helped me with my emergency saving my SF trip I planned months ago. Will continue coming back.
I’ve gone to Tires Unlimited for years and they have always gone above and beyond to give me good service. I have taken all 3 of my cars to them. Best in town
Great experience all around. I appreciated the $15 credit for Lyft! My van was done several hours earlier than anticipated. Communication is excellent.
He was so bomb and knowledgeable! EXPLAINED EVERYTHING THROUGHOUT THE PROCESS of if I need anything extra explained it no problems
Once again--the time and effort, communication and expertise of this business is just what I needed!! Thanks. Always a pleasure doing business with Tires Unlimited. I’ve been a customer for several years. They are friendly, accommodating and time efficient! This review is dated 6/4/20--I had a window…
Excellent service and fair pricing - ride service was also provided!
I like this place. Always go there to take care of my car.
Our 2005 Toyota Camry started making an unusual noise, so we went to Stress-Free where Gene and a mechanic quickly diagnosed the problem. We set up an appointment for the next week to replace the water pump and now our car running like new again at over 208k miles. We are never disappointed with the service delivered by the fine people at Stress-Free.
They have always provided a great, high-quality and transparent service. Will continue to frequent for all my care service needs.
Staff is very friendly, helpful and responds quickly. They text updates to keep you informed every step of the way during the inspection and any areas needing attention. Overall a great experience and would recommend. Price was a little higher than I anticipated due a oil gasket replacement but it was needed. Thank…
Fair pricing, quick response and turnaround. Seemed to have the best interest of the customer at heart. Informed me of what was needed. Didn't do extra stuff or try to up-sell. Done on time as well.
They really do take a lot of the stress and guesswork out of car repair, an experienc I've been craving since I first started driving.
Always pleasant and professional, they get the job done! Gene and all the lads are really pleasant to do business with. We've been coming here for years, and it's more affordable than the impersonal dealership. They are both efficient and calm. It makes a necessary chore pleasant! Thank you Gene!
Gene is at Stevens Creek Blvd location in San Jose and really cares about the customer...he made certain that my car was road worthy....safe and in the best condition before it left the shop. My Master Cylinder was failing....which the shop I had taken it to 1 month previous, ( to be checked out because I'm a…
Great business! Dependable friendly and organized! Everyone is caring about you and your vehicle! If there were ten stars I’d give them that! They are also great at following up as well! They have reasonable competitive pricing also! The waiting room is even comfortable! If you’re having major work done they send…
I love these guys. They are quick, knowledgeable and polite.
Very good experience on the work performed on my Camry as usual. Could not take the lug nuts off a flat tire. AAA tried & they didn’t have a socket that would work either. Stress Free Auto removed them plus I had them replaced the other lugs on the other 3 tires. Also thanks for all the other work that had to be taken care of
Great courteous and professional service. They really cate to do their best work.
Unreasonably expensive and terrible service, these guys took more than half a grand (and a few days) to even diagnose the problem — another mechanic on Monroe St (Santa Clara) fixed the problem at ~100 bucks within 3-4 hours. Unfortunately, this place was anything but a stress free experience. Would never want to visit them again.
Gene has done a number of things to maintain my Hyundai Elantra. He is very conscientious and communicates well. Great work!
These guys seem to know what they're doing and are excellent at analyzing your car problems and providing solutions. A bit pricey, but you get good service for the price
Super quick and easy! I dropped my car off and there was no hassle or much issue at all! And the price was extremely affordable! Amazing spot!
I am happy to write a positive review for a company my husband and I have patronized for more than thirteen years. We have been very satisfied with their friendly service as well as their long-lasting, quality tires. Their prices are fair and they get the work done in the time they tell you it will take. Getting…
Great service! Fast and awesome staffs. I’ve been coming back here every time my car had issues.
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Price
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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Tires | 325 | — |
| Oil change | 165 | — |
| Wheel alignment | 154 | — |
| General repairs & maintenance | 148 | — |
| Brakes | 78 | — |
| Air & cabin filter replacement | 62 | — |
| Steering & suspension repair | 50 | — |
| Vehicle Inspection | 44 | — |
