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Stretch U San Marcos

Wellness center · San Marcos, CA · reviewed since 2017

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%88+55.9Reliability 28%87+24.6Replies to reviews 8%53+4.4Momentum penalty72−2.8Experts Score= 82Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#31 of 40 wellness centersPosition by Experts Score among all companies we track in this category. · better than 23%
4.9 ★★★★★ 138 Google reviews · 24 photos
96%five-star reviews
4.73★last 12 monthsAverage stars on reviews from the last 12 months only.
2.3%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
41%reviews answered by the owner
Oct 2026latest review

Stretch U San Marcos at a glance

Customers report that Stretch U San Marcos offers effective assisted stretching, myofascial release, and sports performance support, often noting significant improvements in mobility and pain relief. Recurring themes include knowledgeable staff, personalized attention to specific areas of tightness, and a welcoming facility environment. However, lower-rated reviews indicate dissatisfaction with customer service accessibility, specifically citing difficulties in reaching a human representative regarding account credits, and criticism that some treatments feel rigidly programmed rather than fully customized.

  • Google rating: 4.9 out of 5 from 138 reviews (96% five-star).
  • Reviews on this page: 138 Google reviews (125 with written comments, 3 with photos).
  • Owner responses: the business replied to 41% of reviews.
  • Most recent review: October 18, 2026.
  • Service: Wellness Center serving San Marcos, California.

Data from Google, last updated November 2, 2026.

Score profile vs other wellness centers

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and reliability; weakest: replies to reviews.

Satisfaction88Reliability87Craft & service–Value–Momentum72Replies to reviews53Satisfaction: 88 (median 95)Reliability: 87 (median 93)Momentum: 72 (median 100)Replies to reviews: 53 (median 69)
Stretch U San MarcosWellness Centers median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Stretch U San Marcos: 88/100 on this factor. Category median: 95.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Stretch U San Marcos: 87/100 on this factor. Category median: 93.A
87
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Stretch U San Marcos: 72/100 on this factor. Category median: 100.B
72
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Stretch U San Marcos: 53/100 on this factor. Category median: 69.C
53

Bar = this company · dark tick = category median.

Star ratings

138 Google reviews we collected

  • 5 stars13396%
  • 4 stars21%
  • 3 stars11%
  • 2 stars11%
  • 1 star11%

Praise vs complaints

Phrases our text analysis found in 125 written reviews

  • Praise12499%
  • Complaints11%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude5746%
  • Would recommend3730%
  • Quality & results119%
  • Speed & response86%
  • Communication65%
  • Price & value54%
  • Honesty & trust11%

What customers talk about

We read 125 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Additionally, he's very knowledgeable about surrounding topics to making you a healthier more flexible Individual.”
  • “Highly recommend him and Stretch U to anyone needing relief.”
  • “He does a great job understanding what my needs are and then delivers with an amazing stretch.”
  • “Other perks: always on time, clean facility, parking is never a problem, and the setting is calm.”
  • “…ork with for each of my sessions with an effective technique, always communicating each step of the process, encouraging me, and making sure I am comf…”
  • “As a former athlete I definitely recommend, and the pricing on the bundles are fair too.”
  • “From the moment I walk in, I’m greeted with positive energy and a genuine commitment to helping me feel my best.”

People customers mention

  • Devon 6 reviews
  • David 5 reviews
  • Alondra 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Chris4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

David is exceptional in his ability to discuss your non-flexibility/aches and pains and proceed to work on those areas, but not excluding the overall big picture. Additionally, he's very knowledgeable about surrounding topics to making you a healthier more flexible Individual. They are very lucky to have him on…

Daniel6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

David helped me out with some great assisted stretching for sports performance. Gave me amazing feedback to help me feel great in my workouts. Thank you, David 💪🏼

Joss1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Josue was great, very lively and knowledgeable about sports and muscles, Jules was so funny and smart!! Alia was so kind and sweet also very knowledgeable about how the body works!!

Jo8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★

67yo active woman who feels about 35 yo tonight after a brilliant session. 👍. Unfortunately I have to revise this review down significantly. I bought$400 credits and I’m certain I still have some remaining. The bot tells me I don’t. I’ve tried numerous times to speak to someone….called / replied to their…

NancyLocal Guide · 1,494 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Stretch U was fantastic! Gabe was amazing—I left feeling like I was walking on air. The myofascial release and hands-on care was healing. It was my first visit, and the experience felt like a blend of reflexology, sports massage, and Thai massage. The facility was clean, professional, and welcoming, and my therapist was kind and attentive. 💕

Customer photo from Nancy's reviewCustomer photo from Nancy's reviewCustomer photo from Nancy's reviewCustomer photo from Nancy's review
ericka2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

David was great! This was my second time with him. I feel great afterwards. Highly recommend him and Stretch U to anyone needing relief.

Photos

Customer reviews

4.9 ★★★★★ 138 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Benjamin Braitsch4 reviewsTotal number of Google reviews Benjamin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great session with David and Josue!

Response from the owner · a week ago

Thanks so much, Benjamin! 😊 We’re glad you had a great session with David and Josue. We appreciate your support and look forward to seeing you again soon! 💙

Chris Greeven4 reviewsTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

David is exceptional in his ability to discuss your non-flexibility/aches and pains and proceed to work on those areas, but not excluding the overall big picture. Additionally, he's very knowledgeable about surrounding topics to making you a healthier more flexible Individual. They are very lucky to have him on their staff he is super talented. If I could add one more thing, he is such a positive person with such a great attitude. Chris G

Response from the owner · a month ago

Thank you so much for taking the time to share such a thoughtful review, Chris! We’re thrilled to hear that David has made such a positive impact on your flexibility and overall wellness. Thank you for your support and we hope to see you soon!

Tana ScaleseLocal Guide · 78 reviewsTotal number of Google reviews Tana has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Everyone is really nice and I get a good stretch every week

Response from the owner · a month ago

Thank you so much for the kind review, Tana! 😊 We’re so glad you enjoy your weekly stretch. We look forward to seeing you again soon!

Daniel Kramar6 reviewsTotal number of Google reviews Daniel has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

David helped me out with some great assisted stretching for sports performance. Gave me amazing feedback to help me feel great in my workouts. Thank you, David 💪🏼

Response from the owner · 2 months ago

Thank you so much for sharing your experience, Daniel! We’re so glad to hear David was able to help support your sports performance and provide helpful feedback for your workouts. We’ll be sure to pass along your kind words to him! 💪🏼

Joss Kirk1 reviewTotal number of Google reviews Joss has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Josue was great, very lively and knowledgeable about sports and muscles, Jules was so funny and smart!! Alia was so kind and sweet also very knowledgeable about how the body works!!

Response from the owner · 3 months ago

Thank you so much for your wonderful review, Joss! We're so happy to hear you had such great experiences with Josue, Jules, and Alia. We truly appreciate your support and look forward to seeing you again for your next stretch! 😊

Tonya Giles7 reviewsTotal number of Google reviews Tonya has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Highly recommend. David does an amazing job!

Response from the owner · 3 months ago

Thank you so much for your recommendation, Tonya! We're thrilled to hear you had such a great experience with David. We look forward to seeing you again for your next stretch!

Jo Scheid8 reviewsTotal number of Google reviews Jo has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

67yo active woman who feels about 35 yo tonight after a brilliant session. 👍. Unfortunately I have to revise this review down significantly. I bought$400 credits and I’m certain I still have some remaining. The bot tells me I don’t. I’ve tried numerous times to speak to someone….called / replied to their ridiculous bot but I have yet to speak to a human. Very disappointed in the customer service.

Response from the owner · 10 months ago

Thank you for the wonderful review, Jo! We are so glad your session left you feeling energized and youthful. We appreciate you and look forward to seeing you next time.

Nancy HayssenLocal Guide · 1,494 reviewsTotal number of Google reviews Nancy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Stretch U was fantastic! Gabe was amazing—I left feeling like I was walking on air. The myofascial release and hands-on care was healing. It was my first visit, and the experience felt like a blend of reflexology, sports massage, and Thai massage. The facility was clean, professional, and welcoming, and my therapist was kind and attentive. 💕

Response from the owner · 3 months ago

Thank you for your wonderful review, Nancy! We're so glad you had such a great first experience with Gabe. We truly appreciate your kind words and look forward to seeing you again soon!

ericka neitzel2 reviewsTotal number of Google reviews ericka has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

David was great! This was my second time with him. I feel great afterwards. Highly recommend him and Stretch U to anyone needing relief.

Aleandra Kim1 reviewTotal number of Google reviews Aleandra has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Better than my Physical Therapy work. Great myofascia work and amazing (painful good) stretches

Stretch U San Marcos on Google Maps →

Business details