Google reviewers rate StretchLab Gaithersburg 4.9 out of 5 based on 131 reviews, with the owner responding to 69 percent of them. Customers frequently praise the staff's professionalism, punctuality, and ability to address specific pain points or improve flexibility through personalized techniques. Recurring themes include friendly communication, effective treatment plans, and the provision of home exercises to support progress. The primary criticism found in low-star reviews involves complaints about the owner’s perceived rudeness and unprofessional behavior toward employees.
Google rating: 4.9 out of 5 from 131 reviews (96% five-star).
Reviews on this page: 131 Google reviews (94 with written comments, 1 with photos).
Owner responses: the business replied to 69% of reviews.
Reviews from Google, shown as published (original wording, unedited).
What customers talk about
We read 94 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“My personal stretcher Jordyn is awesome caring and mindful.”
“I had a great experience with Jessica at Stretchlab.”
“I would recommend stretch labs, specifically Jessica to help alleviate any discomfort.”
“She also was extremely professional, knowledgeable and communicative during our session.”
“baby steps in term of my progress but it’s working - the sessions go by quickly and aren’t daunting- I actually look forward to them - thank you Nigel”
People customers mention
Jessica7 reviews
Martin6 reviews
Jose5 reviews
Kentlands4 reviews
Anthony3 reviews
Sydney3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Team members customers mention
Filter by topic— each topic is highlighted in the reviews in the same color
Linda Garvey9 reviewsiTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
Jessica is amazing! Each flexologist
has his/her own technique. I have a sciatic nerve that likes to give me some pain. After Jessica gets done, the pain has went away. When I get stretch I always feel better than I did before I walk in the door. They help by keeping me limber and feeling energized! Thanks you Jessica for stretching me into a pretzel! I always look forward to getting stretched! Thanks, Linda
Response from the owner · 6 months ago
Thanks so much, Linda! Our aim is exactly that - to help you feel better and stay limber no matter who you have your stretch session with. It's always a pleasure having you in!
Aaron Gershowitz5 reviewsiTotal number of Google reviews Aaron has written across all businesses on Google Maps, not just this one.
I have been coming to StretchLab Gaithersburg every week for a year. Anthony keeps my aging body limber, despite the resistence of my fossilized hamstrings. He also keeps me entertained throughout the session with his banter and always cheerful attitude. I highly recommend!
Response from the owner · a week ago
Thank you so much, Aaron! We're glad to hear that our team has been able to keep you limber and entertained during your sessions. Your recommendation means a lot to us, and we appreciate your continued support!
Cecille Wells8 reviewsiTotal number of Google reviews Cecille has written across all businesses on Google Maps, not just this one.
My personal stretcher Jordyn is awesome caring and mindful. Since I started stretching at stretch lab in Kentlands life has been pain free! The team is very professional and clean!
Response from the owner · 6 months ago
Thank you!
Roz Brown7 reviewsiTotal number of Google reviews Roz has written across all businesses on Google Maps, not just this one.
Thank you Kaycee, for your time and expert stretching to help keep me moving!
Response from the owner · a month ago
Thank you so much, Roz! We appreciate your kind words and are glad our team could assist you in staying active and mobile. Your support means a lot to us!
Udaya ShankarLocal Guide · 9 reviewsiTotal number of Google reviews Udaya has written across all businesses on Google Maps, not just this one.
Jordyn gave me a very effective stretch, even though it was my first time with her and my first stretchlab visit in two months.
Expertly stretched by Kaylin for almost half a year!
Taylor is now my stretcher, and she's great. She's patiently imposing flexibility on my stubborn knees, which was my original reason for going to stretchlab.
Response from the owner · 8 months ago
We're happy to hear that Jordyn was able to pick up right where you left off from your prior session! She's a great part of our team!
Faris Bahanan8 reviewsiTotal number of Google reviews Faris has written across all businesses on Google Maps, not just this one.
I love Jessica and that’s the reason I keep coming back. I love your establishment.
Response from the owner · a month ago
Thank you so much, Homa! We're grateful you shared your experience and are happy to know you love our establishment. Our team is dedicated to providing a great atmosphere and service, and it's wonderful to see your appreciation.
Dale Boyd6 reviewsiTotal number of Google reviews Dale has written across all businesses on Google Maps, not just this one.
Jordan was skilled at pin-pointing locations of pain and dealing with them. I look forward to seeing her again. Dale Boyd
Response from the owner · a month ago
Thank you so much, Dale! We're glad to hear that our team was able to help you with your pain points. We appreciate your kind words and look forward to your next visit!
Dr. Dean CoppolaLocal Guide · 15 reviewsiTotal number of Google reviews Dr. has written across all businesses on Google Maps, not just this one.
StretchLab is a professional organization with high quality staff. Anthony has had intensive training on the muscular system. This allows him to provide proper stretching techniques.. He creates an effective treatment plan based the client's symptoms and his evaluation.
Response from the owner · a year ago
Thank you! We're glad you had a great experience and appreciated the expertise. We'll be sure to pass along your kind words!
Stacey Tate WoodwardLocal Guide · 8 reviewsiTotal number of Google reviews Stacey has written across all businesses on Google Maps, not just this one.
Kayce is fantastic. After a fall, my back was incredibly tight and Kayce demonstrated care and knowledge of anatomy. She helped loosen my back and feel better. I look forward to my next session with her.
Response from the owner · 2 months ago
Thank you so much, Stacey! We appreciate your kind words about our team and are glad to hear that Kayce was able to help you feel better after your fall. Looking forward to your next session!
