StretchLab San Marcos logo

StretchLab San Marcos

Wellness center · San Marcos, CA · reviewed since 2023

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%87+55.3Reliability 28%86+24.3Replies to reviews 8%33+2.7Experts Score= 82Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#30 of 40 wellness centersPosition by Experts Score among all companies we track in this category. · better than 26%
4.9 ★★★★★ 134 Google reviews · 24 photos
93%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
2.5%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
26%reviews answered by the owner
Oct 2026latest review

StretchLab San Marcos at a glance

Google reviewers rate StretchLab San Marcos 4.9 out of 5, praising the knowledgeable staff for providing targeted stretching that improves mobility and alleviates chronic pain. Customers highlight the professional, welcoming environment and the educational approach used during sessions. However, some lower-rated reviews criticize the pricing structure and describe instances of poor communication regarding appointment cancellations and billing practices.

  • Google rating: 4.9 out of 5 from 134 reviews (93% five-star).
  • Reviews on this page: 134 Google reviews (107 with written comments, 3 with photos).
  • Owner responses: the business replied to 26% of reviews.
  • Most recent review: October 13, 2026.
  • Service: Wellness Center serving San Marcos, California.

Data from Google, last updated October 25, 2026.

Score profile vs other wellness centers

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.

Satisfaction87Reliability86Craft & service–Value–Momentum100Replies to reviews33Satisfaction: 87 (median 95)Reliability: 86 (median 93)Momentum: 100 (median 100)Replies to reviews: 33 (median 69)
StretchLab San MarcosWellness Centers median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.StretchLab San Marcos: 87/100 on this factor. Category median: 95.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.StretchLab San Marcos: 86/100 on this factor. Category median: 93.A
86
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.StretchLab San Marcos: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.StretchLab San Marcos: 33/100 on this factor. Category median: 69.D
33

Bar = this company · dark tick = category median.

Star ratings

134 Google reviews we collected

  • 5 stars12493%
  • 4 stars54%
  • 3 stars32%
  • 2 stars00%
  • 1 star21%

Praise vs complaints

Phrases our text analysis found in 107 written reviews

  • Praise10898%
  • Complaints22%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude4137%
  • Would recommend3532%
  • Quality & results1816%
  • Communication87%
  • Speed & response33%
  • Price & value33%
  • Honesty & trust22%

What customers talk about

We read 107 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Chase is a great therapist who gets to the sore spots and is very knowledgeable with caring hands.”
  • “I highly recommend Stretch Labs and if you can request Hannah.”
  • “Overall, outstanding service, and you feel the difference.”
  • “She made sure each stretch was to my comfort level and explained to me what each exercise was working on through out the session.”
  • “Thorough, efficient and always has good suggestions.”
  • “It is not cheap, but if you need it, it is so worth it.”
  • “The staff are incredibly knowledgeable and genuinely care about helping you feel your best.”

People customers mention

  • Roberto 6 reviews
  • Brad 6 reviews
  • Eric 5 reviews
  • Elena 5 reviews
  • Jaydon 4 reviews
  • Matthew 4 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Elva1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Chase is a great therapist who gets to the sore spots and is very knowledgeable with caring hands.

EmeleaLocal Guide · 46 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I have had nothing but great experiences at Stretch Lab! I have often gone to a different location but recently I tried the San Marcos one and I loved it! Staff was so professional and respectful. My Flexologist Eric left my body feeling so much better after my visit and he was so extremely kind. I definitely…

Brian10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Went to Stretch Labs today and had an amazing experience. Hannah H. was incredible and was very patient with me as I am not flexible at all. She made sure each stretch was to my comfort level and explained to me what each exercise was working on through out the session. I highly recommend Stretch Labs and if you can request Hannah.

Cecil9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I am 72, diabetic, and have an almost constant sciatic nerve pinch on my left side. Stretch technician Jaydon has been working on me slowly and incrementally for a number of sessions now. Eureka! Last Friday was the day the newest and more safely complete stretches finally broke that painfull tightness in that low…

BethanyLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Deja is wonderful! She is always professional, knowledgeable and postive. She is just great with my son Evan, who has special needs and needs a little more support. Would highly recommend this stretch lab to everyone I know.

Angela3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

This place is great I’ve a disability and the stretching helps it big time Chase and Eric are both great!!!!!

Photos

Customer reviews

4.9 ★★★★★ 134 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Benjamin Braitsch4 reviewsTotal number of Google reviews Benjamin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Highly recommend David! Great session.

Response from the owner · a week ago

Thanks for the great feedback, Benjamin! We're glad you enjoyed your session and appreciate your recommendation of our team.

Elva Cisneros1 reviewTotal number of Google reviews Elva has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Chase is a great therapist who gets to the sore spots and is very knowledgeable with caring hands.

Response from the owner · 2 months ago

Thank you so much for the 5-star review! We’re thrilled to hear that Chase does such a great job finding those sore spots while bringing both knowledge and care to every stretch. We’ll be sure to share your kind words with him. We appreciate you being part of the StretchLab San Marcos community!

Kelly2 reviewsTotal number of Google reviews Kelly has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Jaydon is great. Highly recommend.

Response from the owner · 2 months ago

Thanks for sharing your feedback, Kelly! We're glad to hear you had a great experience with our team. Your recommendation means a lot to us!

Emelea RezqoLocal Guide · 46 reviewsTotal number of Google reviews Emelea has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I have had nothing but great experiences at Stretch Lab! I have often gone to a different location but recently I tried the San Marcos one and I loved it! Staff was so professional and respectful. My Flexologist Eric left my body feeling so much better after my visit and he was so extremely kind. I definitely recommend him! Overall, outstanding service, and you feel the difference.

Response from the owner · 3 months ago

Thank you so much, Emelea! We’re grateful you shared your experience and are delighted to hear you enjoyed your visit to our San Marcos location. Our team takes pride in providing professional and respectful service, and it's wonderful to know that your Flexologist made such a positive impact. We appreciate your recommendation and look forward to seeing you again!

Brian Escamilla10 reviewsTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Went to Stretch Labs today and had an amazing experience. Hannah H. was incredible and was very patient with me as I am not flexible at all. She made sure each stretch was to my comfort level and explained to me what each exercise was working on through out the session. I highly recommend Stretch Labs and if you can request Hannah.

Response from the owner · 3 months ago

Thank you so much for your wonderful review! We're thrilled you had an amazing experience with Hannah. We know starting assisted stretching can feel intimidating, especially if flexibility isn't your strong suit. Hannah does an exceptional job of meeting each client where they are, customizing every stretch to their comfort level, and explaining how each movement supports better mobility and overall wellness. Thank you for recommending StretchLab San Marcos. We're proud to help our North County San Diego community move better, feel better, and live with greater flexibility through personalized 1-on-1 assisted stretching. We look forward to seeing you again soon!

Cecil Treadwell9 reviewsTotal number of Google reviews Cecil has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I am 72, diabetic, and have an almost constant sciatic nerve pinch on my left side. Stretch technician Jaydon has been working on me slowly and incrementally for a number of sessions now. Eureka! Last Friday was the day the newest and more safely complete stretches finally broke that painfull tightness in that low back area. I have been feeling super flexible and without pain in that region for two days running. These professional stretches are the real deal. I can readily attest to that.

Response from the owner · 3 months ago

Cecil, thank you so much for sharing this. We are thrilled to hear about the progress you are feeling, especially after dealing with that sciatic discomfort for so long. Jaydon will be so happy to know that his careful, gradual approach helped you get relief and feel more flexible. We truly appreciate you trusting our team with your care and taking the time to share your experience. Stories like this are exactly why we do what we do. We look forward to continuing to support you on your wellness journey!

Andrea Sima8 reviewsTotal number of Google reviews Andrea has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Eric and Daisha were fabulous and you should so do this! STRETCH!!!

Response from the owner · 4 months ago

Thank you so much, Andrea! We're glad to hear that our team made a positive impact on your experience. Your enthusiasm for stretching is infectious, and we appreciate you spreading the word!

Matthew CarlingLocal Guide · 147 reviewsTotal number of Google reviews Matthew has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Makenna and Hannah are great flexologists!

Response from the owner · 3 months ago

Thanks a lot, Matthew! We're glad to hear that you had a positive experience with us. Your feedback about our team is appreciated, and we’re always here to help you with your flexibility goals!

Bethany WilliamsLocal Guide · 13 reviewsTotal number of Google reviews Bethany has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Deja is wonderful! She is always professional, knowledgeable and postive. She is just great with my son Evan, who has special needs and needs a little more support. Would highly recommend this stretch lab to everyone I know.

Response from the owner · 6 months ago

Thank you so much for your kind words! We’re thrilled to hear about your experience with Deja—she truly embodies the care, knowledge, and professionalism we strive for. Working with Evan has been a joy. At StretchLab San Marcos, we’re committed to creating a supportive, inclusive environment and providing personalized 1-on-1 assisted stretching for every client. We’re proud to be a trusted destination for assisted stretching in North County San Diego, helping improve flexibility, mobility, and overall wellness. We truly appreciate your recommendation!

Angela Gaggo3 reviewsTotal number of Google reviews Angela has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

This place is great I’ve a disability and the stretching helps it big time Chase and Eric are both great!!!!!

Response from the owner · 6 months ago

Thank you so much Angela for sharing this—we truly appreciate it! We’re so glad to hear that assisted stretching is helping and making a difference for you. Chase and Eric will be thrilled to hear your shoutout—they’re both fantastic! At StretchLab San Marcos, we’re proud to provide personalized 1-on-1 assisted stretching and be a trusted place for mobility, pain relief, and flexibility in San Marcos and North County San Diego. We look forward to seeing you again soon!

StretchLab San Marcos on Google Maps →

Business details