Google reviewers rate StretchLab Tri-Cities five out of five stars based on 257 reviews, highlighting personalized assisted stretching services that address specific physical needs like tightness, mobility, and pain. Customers frequently describe the staff as knowledgeable, professional, and welcoming, noting that sessions are effective and leave them feeling better. The primary criticism involves front desk operations, where one reviewer claimed that paid appointments were canceled without proper communication or honesty from the reception team.
Google rating: 5.0 out of 5 from 257 reviews (98% five-star).
Reviews on this page: 257 Google reviews (212 with written comments, 8 with photos).
Owner responses: the business replied to 21% of reviews.
Most recent review: September 10, 2026.
Service: Pilates Studio serving Pasco, Washington.
Data from Google, last updated November 2, 2026.
Star ratings
257 Google reviews we collected
5.0of 5
5 stars25298%
4 stars42%
3 stars00%
2 stars00%
1 star10%
Praise vs complaints
Phrases our text analysis found in 212 written reviews
98%praise
Praise20898%
Complaints52%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude8238%
Quality & results4722%
Would recommend3617%
Communication3516%
Honesty & trust63%
Speed & response52%
Price & value21%
What customers talk about
We read 212 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She's attentive, knowledgeable, and genuinely invested in helping me move and feel better.”
“My fiancé and I tried to stretch that for the first time today and had a wonderful experience!”
“I highly recommend everyone go get stretched at least once.”
“My stretch therapist, Andrew, was knowledgeable, friendly, and explained everything clearly.”
“Gustavo’s professionalism and communication skills allows complete trust in guiding my body through the stretching and flexing exercises.”
“Karissa is everything you’d want the first person you see when you walk in, pleasant, funny, very efficient at the front desk and always helpful on the phone.”
“Great experience with Kelsey at Stretch Lab today: slowly but steadily getting more limber.”
“Affordable!”
People customers mention
Kelsey7 reviews
Kennewick7 reviews
Viannka7 reviews
Spencer7 reviews
Grace7 reviews
Melissa7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
I feel years younger! I wish I had started sooner. Karen (flexologist) is truly exceptional! She makes every stretch feel personalized, effective, and enjoyable. She's attentive, knowledgeable, and genuinely invested in helping me move and feel better. StretchLab has become a highlight of my week, and I can't recommend Karen enough!
Response from the owner · a month ago
Hi Cesar,
Thank you so much for your wonderful review! We're thrilled to hear that your experience at StretchLab Tri-Cities has been so positive and that you feel years younger. Karen is indeed exceptional, and we're delighted to know that her personalized and attentive approach has made such a difference for you. It's fantastic to hear that StretchLab has become a highlight of your week. Your recommendation means a lot to us, and we look forward to continuing to support you on your wellness journey.
Best regards,
The StretchLab Tri-Cities Team
S
Shintell Izquierdo3 reviewsiTotal number of Google reviews Shintell has written across all businesses on Google Maps, not just this one.
I had a stretch session with Kelsey and it was exactly what I needed. She wasn't aware of a sore area on my ankle I went in with, but after the stretch I was feeling better!
Response from the owner · 4 months ago
Thank you so much for sharing your experience! We're thrilled to hear that Kelsey was able to help you feel better. One of the things we love most about assisted stretching is that it often uncovers and relieves areas of tension that you may not even realize are contributing to discomfort. We're so glad your ankle was feeling better after your session and that you got exactly what you needed. We appreciate you trusting us with your wellness journey and look forward to seeing you again soon!
T
Tina Baker11 reviewsiTotal number of Google reviews Tina has written across all businesses on Google Maps, not just this one.
Very comfortable. I loved how Ryan broke down the individual stretches for me. He let me know the areas I need to focus on at home and the stretch felt so good.
Response from the owner · 6 months ago
Thank you so much! We’re so glad you had a great experience with Ryan—he’s incredible at making each stretch both effective and easy to understand. That “feel good” after a stretch is just the beginning! We’re excited to keep helping you feel and move even better each visit.
L
Lisa MonroeLocal Guide · 19 reviewsiTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
My fiancé and I tried to stretch that for the first time today and had a wonderful experience! Looking Forward to our next session.
Response from the owner · 6 months ago
Thank you for coming in! We’re so happy you both had such a great first experience—this is just the beginning! We’re excited to see you back and help you feel even better each visit. 💙
E
Edgar Perez3 reviewsiTotal number of Google reviews Edgar has written across all businesses on Google Maps, not just this one.
Really great experience. Everyone makes you feel welcome and comfortable.
Response from the owner · 7 months ago
Edgar!!! We are so happy you enjoyed your stretch and our studio. We LOVE helping people and we LOVE our community. Thanks for sharing your experience with us.
M
Michael GarzaLocal Guide · 34 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
I met Kelli at the Tri-City Family expo and she invited me to come and get a stretch session in. I booked it and got scheduled with Ryan. Ryan was so professional. He did a good job of making me feel comfortable. He also did a great job coaching me through the experience. I didn’t realize how tight my lower body was. I left feeling so good. I highly recommend everyone go get stretched at least once. You have to try it!
Response from the owner · 4 months ago
Thank you so much, Michael! We're grateful you shared your experience and appreciate your recommendation. Our team is dedicated to providing a comfortable and enjoyable stretching experience, and it's great to hear that you felt the benefits. We hope to see you again soon!
A
Amy StroudLocal Guide · 22 reviewsiTotal number of Google reviews Amy has written across all businesses on Google Maps, not just this one.
StretchLab Kennewick is such a great place. From start to finish, the experience was easy and welcoming.
My stretch therapist, Andrew, was knowledgeable, friendly, and explained everything clearly. I wasn’t sure what to expect, but I left feeling better than ever, especially since I usually have tight hamstrings. I felt better and more energized when I left.
Kelli, the owner, is so kind and passionate about helping people feel their best. Sarah at the front desk was wonderful too and even shared her own experience about how StretchLab has helped her.
The whole team truly cares about helping you feel better. I’ll definitely be back.
A
Annie Fowler4 reviewsiTotal number of Google reviews Annie has written across all businesses on Google Maps, not just this one.
