Pest control service · San Antonio, TX · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#65 of 186 wildlife removal servicesiPosition by Experts Score among all companies we track in this category. · better than 65%
5.0★★★★★554 Google reviews · 24 photos
98%five-star reviews
4.93★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
$119typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently highlight the punctuality, thoroughness, and detailed explanations provided by technicians during interior and exterior pest treatments for insects like roaches, fleas, and termites. Recurring themes include professional communication, responsiveness to questions, and effective resolution of pest issues. While the majority of reviews are positive, lower-rated feedback points to instances of missed appointments and concerns regarding contract terms and post-service communication.
Google rating: 5.0 out of 5 from 554 reviews (98% five-star).
Reviews on this page: 554 Google reviews (489 with written comments, 4 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 31, 2026.
Service: Wildlife serving San Antonio, Texas.
Data from Google, last updated November 1, 2026.
Score profile vs other wildlife removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Stride Pest ControlWildlife Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Stride Pest Control: 94/100 on this factor. Category median: 93.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Stride Pest Control: 94/100 on this factor. Category median: 90.A
94
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Stride Pest Control: 100/100 on this factor. Category median: 97.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Stride Pest Control: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Stride Pest Control: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Stride Pest Control: 100/100 on this factor. Category median: 88.A
100
Bar = this company · dark tick = category median.
Star ratings
554 Google reviews we collected
5.0of 5
5 stars54298%
4 stars51%
3 stars31%
2 stars00%
1 star41%
Praise vs complaints
Phrases our text analysis found in 489 written reviews
100%praise
Praise1,003100%
Complaints20%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price4241%
Reasonable5655%
Overpriced11%
Not sure33%
$119+12% vs typical wildlife removal services
Middle half of what 57 customers paid ($61–$184) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude31131%
Quality & results23523%
Speed & response15315%
Communication12813%
Would recommend11111%
Price & value384%
Honesty & trust293%
What customers talk about
We read 489 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was so friendly, walked us through his process step-by-step, and made sure no detail was missed.”
“We had a fantastic experience with Josh from Stride Pest Control today.”
“They got rid of a horrible rat infestation that I had.”
“He was prompt, polite, and extremely knowledgeable.”
“He was professional and make sure and answered all my questions and made sure the job was done.”
“I highly recommend Stride services for an effective pesticide/and their customer service techs.”
“We are on the west side of San Antonio and he was able to get here in a reasonable time frame.”
“He genuinely enjoys his work, and that positive energy carries into the workplace and makes the experience pleasant for everyone around him — includin…”
People customers mention
Raul89 reviews
Alex30 reviews
Ramos15 reviews
Thomas8 reviews
Josh6 reviews
Ruben6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Stride Pest Control for 8 kinds of job. Pick one to see what they paid and said.
HHoustonLocal Guide · 10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 22 hours ago★★★★★
We had a fantastic experience with Josh from Stride Pest Control today. He was so friendly, walked us through his process step-by-step, and made sure no detail was missed. It’s always a pleasure dealing with someone who is both knowledgeable and truly personable. Thanks, Josh!
Paid $60–80General pest inspection
EEleazar1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Raul R. Great tech got rid of our problem here great company and customer service 5stars
Paid $140–160Great priceHome inspectionHornet & wasp exterminationSpider extermination
RRaguell14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Raul was super friendly and knowledgeable. He informed me of all the steps he was doing in order to protect my home from insects. He was very professional while he was here. Took care in protecting my home and family
Paid $80–100Reasonable priceGeneral pest inspection
AAbigail8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Raul did an excellent job & has great customer service. He explained the whole process & took care of our problem. I definitely recommend stride Ask for Raul
Paid $160–180Reasonable priceAnt extermination
EElizabethLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Very timely and professional, able to support very quickly, explained the process well and provided full service for our needs.
Paid $140–160Reasonable priceHornet & wasp exterminationCockroach extermination
CClemen1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
1st time using Stride Pest Control.
Josh did an excellent job.
He was very thorough and knowledgeable.
He addressed all my questions and concerns.
Paid $140–160Reasonable priceGeneral pest inspection
We had a fantastic experience with Josh from Stride Pest Control today. He was so friendly, walked us through his process step-by-step, and made sure no detail was missed. It’s always a pleasure dealing with someone who is both knowledgeable and truly personable. Thanks, Josh!
Price: $60–80
Services: General pest inspection
Pest type: Ants, Cockroaches, Spiders
E
Eleazar Delgado1 reviewiTotal number of Google reviews Eleazar has written across all businesses on Google Maps, not just this one.
Five stars for Raul! He was prompt, polite, and extremely knowledgeable. He took care of our pest issue quickly and efficiently. Will definitely ask for him again!
Response from the owner · 2 days ago
Thank you, Megan! We’re so glad Raul made such a wonderful impression and helped bring peace of mind back to your home. It means a lot to know he’s earned your confidence and that you’d welcome him back for future visits. We truly appreciate your trust in Raul and the Stride Pest Control team!
A
Antoinette Allen12 reviewsiTotal number of Google reviews Antoinette has written across all businesses on Google Maps, not just this one.
Joshua was great! He really help me feel secure about the situation I'm facing in my home regarding the insects. He was professional and make sure and answered all my questions and made sure the job was done. I'm so happy that I chose this company!
Response from the owner · 5 days ago
Thank you, Antoinette! We know how unsettling pest concerns can be, so it means a lot to hear that Joshua helped bring you peace of mind. Making sure you feel supported and confident in the care your home receives is always our priority. We’re grateful you chose Stride Pest Control and look forward to continuing to take great care of you!
A
Andy Vo1 reviewiTotal number of Google reviews Andy has written across all businesses on Google Maps, not just this one.
Thank you, Andy! We’re glad Terrel made such a positive impression and gave you confidence in the service you received. We appreciate your kind words and the opportunity to take care of your home!
D
Destiny CastorenaLocal Guide · 16 reviewsiTotal number of Google reviews Destiny has written across all businesses on Google Maps, not just this one.
I appreciated how quick and fast I was able to get my German roach issue resolved. I appreciate the patience and the education that came along with it. Joshua was very helpful and very educated and everything. He taught us about the issue we were having and was able to provide a great service. overall, very happy with our service!
Services: Cockroach extermination
Response from the owner · a week ago
Thank you, Destiny! We’re so happy to hear that you’re seeing great results and feeling more at ease in your home. Joshua takes pride in helping customers understand their pest concerns and feel confident in the solutions we provide. We truly appreciate your kind words and the opportunity to make a difference for you!
S
Samm1 reviewiTotal number of Google reviews Samm has written across all businesses on Google Maps, not just this one.
Josh came in today and resprayed the interior of my house for fleas. And, he was great with explaining everything that he is spraying throughout my house. I would like him to take care of our pest control for future sprays. He is very thorough and great for this company.
Thank you, Samm! We’re happy to hear Josh has earned your trust and made such a lasting impression. Having a technician you feel comfortable welcoming back into your home makes all the difference, and we’re glad Josh has been that person for you. We truly appreciate your continued confidence in Stride Pest Control!
R
Raguell B. Williams14 reviewsiTotal number of Google reviews Raguell has written across all businesses on Google Maps, not just this one.
Raul was super friendly and knowledgeable. He informed me of all the steps he was doing in order to protect my home from insects. He was very professional while he was here. Took care in protecting my home and family
Price assessment: Reasonable price
Price: $80–100
Services: General pest inspection
Pest type: Ants, Cockroaches, Spiders
Response from the owner · 2 years ago
Hi Raguell! Thank you so much! We are so happy to hear about your recent service with Stride. Raul is pretty amazing! We appreciate you and your business!
A
Angel Acevedo7 reviewsiTotal number of Google reviews Angel has written across all businesses on Google Maps, not just this one.
Today, I had a great experenice with stride pest control. Raul was awesome, he was knowlegdable and quick with taking care of our issues and was able to identify concerns in my area. Thanks alot Raul.
Response from the owner · a week ago
Thank you, Angel! We’re so glad Raul made your experience with Stride a great one. His dedication to helping customers feel confident and well taken care of is something we’re proud of. We appreciate your recognition of his efforts and the opportunity to care for your home!
