Analyzing 7,618,3427.6M ReviewsFor 21,46521.5K Experts
Google reviewers rate Sub City West on Kimball 4.6 out of 5 based on 508 reviews, noting the owner responds to ninety percent of feedback. Customers frequently praise the fresh ingredients, large portions, quick service, and affordable pricing of the sandwiches. Recurring criticisms involve unfriendly or rushed interactions with staff, order errors, and occasional complaints about food quality or presentation during peak times.
Data from Google, last updated November 2, 2026.
508 Google reviews we collected
Phrases our text analysis found in 278 written reviews
How often each topic comes up in the written reviews
We read 278 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The ladies who were working were super nice and did a wonderful job.”
“…, and at first we explained what was wrong and then she started being rude saying that she made our order the way we said.…”
“The menu was simple and prices looked fair before I chose to try this place.”
“…g to have dinner, which was the whole point of us stopping for these overpriced sandwiches in the first place.…”
“High on my list for exceptional service no matter drive up or delivery.”
“The lady making our subs messed up our order, and at first we explained what was wrong and then she started being rude saying that she made our order…”
“Excellent sandwiches with big portions the workers are great and sometimes funny and very fast and making sandwiches”
“I highly recommend this place if you want a good sub!”
“If not, I'd avoid this place till the pandemic is over.”
“Workers are very friendly and easy to talk to(some are)we don't go as much as a couple workers got upset for us asken for extra veggies on our sub,,t…”
“This is honestly ONE of the best sub places in the US!”
praise complaint · found by our text analysis, Google review wording unchanged.
4.6 ★★★★★ 508 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Excellent sandwiches with big portions the workers are great and sometimes funny and very fast and making sandwiches
Food was mediocre for the price, couple of staff there where giving attitude to my fiancé and myself.
I'm sorry to hear this. I would like to learn more about your experience. Please email me at [email protected] so I can get more details to rectify the situation.
Huge delicious subs!!!!
Thank you! We're glad you enjoyed the Sub! We love serving up big portions and great flavor. Hope to see you back at Sub City Kimball soon!
I ordered the Kimball Avenue Special sub and the chicken tortilla soup… both were delicious. It was evident that the ingredients were fresh and high quality. The ladies who were working were super nice and did a wonderful job. The prices were great as well. Highly recommend!
Thanks for the review! I am so happy everything met your expectations. Those ladies do a nice job! Thanks again!
They are the best subs
Thanks for the kinds words and the 5-star review, Marcus!
Can’t give the food a bad rating cause I’ve had Sub City DoorDashed previously and it’s a great sub. Earlier I drove by and figured I’d stop in. I really regret doing so. I’ve never been in a SubCity location and and am unfamiliar with their ordering process. The older lady was just very unfriendly with the way she greeted me and snarly when I said what I wanted instead of the number..again I’ve never been here. Maybe she’s an awesome person and I was easily offended but reading the negative reviews about the older people being rude I don’t think I was outta line for walking out. I can see being impatient with me if I was slowing down a lunch rush but I was literally the only person in there. Good sub but bad vibe
Hi Aaron, I am sorry there was confusion around the ordering process and the unfriendly way you were treated. I expect a better customer experience than you received. Thank you for letting me know.
Always Great Subs
Thanks for the 5 stars! We appreciate your business and are happy you love our subs!
so my mom raved about sub city so we thought we we try it while working in waterloo we ordered 1 footlong steak on wheat had them put veg. on half with mustard other half plain and got charged 17.16 cash instead of footlong at 13.95 and second sandwitch was a #25 6 inch and it was fine food and service was great but probably will not come back due to pricing of steak sandwitch i eat a fair amount of subs and never been charged like this before only if different kind of bread or sandwitch not toppings
Hi Pam, thanks for the feedback. I am sorry for the mix up and would be happy to make it right with you. We should have charged you for a whole and not two halves. I do see how the mistake happened by watching the video. They were ordered as Subs in a Tub; therefore, three single tubs were at the register when the order was rung up. I can see how this caused confusion. Again, I apologize and would be happy to make it right with you. If anything, ever goes wrong again, don't be afraid to give me a call at Sub City.
Food was excellent. Lots of meat on subs. Quick service. Food well prepared. Best subshop.
Thanks for the kind words and 5-star review, Cece!
Got me a steak and cheese with some broccoli chedder soup and I don’t think I can say anything good about either will keep going to sub city 2 downtown
We are very sorry to hear that our food did not meet your expectations, to the extent that you felt it was deserving of only 1 star. The Steak and Cheese is one of our more popular subs and the Broccoli Cheddar is a good seller also. Having said that, customer satisfaction is very important to us and we would like to try to make this right by you. Please email us at [email protected] so we can discuss this further and find out how we can make your next visit a 5-star experience!
Analyzing 7,618,3427.6M ReviewsFor 21,46521.5K Experts