Customers frequently praise the company for punctuality, professional communication, and reasonable upfront pricing on services like sewer jetting, camera inspections, and drain cleaning. The high rating reflects satisfaction with the thoroughness of diagnostics and the efficiency of repairs. However, a pattern of criticism in low-star reviews highlights instances of missed appointments, unresponsive scheduling, and incomplete work after payment, which contrast with the generally positive experiences reported by the majority of reviewers.
Google rating: 4.8 out of 5 from 136 reviews (93% five-star).
Reviews on this page: 136 Google reviews (113 with written comments, 1 with photos).
Owner responses: the business replied to 77% of reviews.
Most recent review: October 19, 2026.
Service: Plumber serving Milwaukee, Wisconsin.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.8
★★★★★
136 reviews on Google
5★126
4★3
3★0
2★1
1★6
Reviews from Google, shown as published (original wording, unedited).
BJ
Brandon J3 reviews
★★★★★
Guy who helped me is Jerome, he was ABSOLUTELY the best type of help. He had a coworker with him who was also helpful but I didn't get his name... eitherway. Just wanted to give a shout out if anyone reads these!
Price assessment: Overpriced
Price: $200–400
Services: Service not listed
Response from the owner · 18 hours ago
Thank you for your wonderful feedback, Brandon! We’re thrilled to hear that Jerome and his coworker provided you with excellent service. We appreciate your shout-out and are always here to help with your sewer needs.
-Rob
Subterranean was professional and got the job done! Will use them again and recommend to anyone who needs it!
Response from the owner · 18 hours ago
Thank you for the positive feedback! We're glad to hear that you had a great experience with our team. Your recommendations mean a lot to us, and we look forward to serving you again in the future!
-Rob
Jason was here less than an hour. He snaked our sewer drain and had me turn on all of our faucets to make sure the water was draining properly. Everything was working well. Great service.
Subterranean has become my go-to source for rental property and house flipping cleanouts. Their office manager, scheduling person, and clean out team all work very well, communication is great, and so is pricing.
Response from the owner · a month ago
Thank you so much for the great review Eric and for continuing to trust Subterranean with your rental properties and house-flipping cleanouts! We truly appreciate your business and are glad to hear that our office, scheduling, and crews have consistently provided you with great communication, service, and fair pricing.
We value the relationships we build with our customers, especially those who continue to call on us project after project. We look forward to working with you on many more properties in the future!
— The Subterranean Team
Great service! Came fast, had to come back the next day and fully took care of our issue! Friendly and professional.
Response from the owner · a month ago
Thank you so much for the great review Kelly! We’re glad our team was able to respond quickly and make sure the issue was fully taken care of. We are happy to hear our team was friendly and professional throughout the process. Thank you for trusting Subterranean—we appreciate your business!
Thank you for your positive feedback! We're glad to hear you had a great experience with our service before. We appreciate your support and look forward to assisting you again!
Rob
The crew did a nice job at my house. I would highly recommend them again.
Price assessment: Reasonable price
Price: $400–600
Services: Drain cleaning
Response from the owner · a month ago
Thank you for your positive feedback! We're glad to hear that the crew did a great job at your home. Recommendations mean a lot to us, and we appreciate your support!
Rob
