Suburban Plumbing Sewer Line and Drain Cleaning Experts at a glance
Customers frequently praise the company for punctual arrivals, clear explanations of complex issues, and thorough work on services like sewer line replacements, drain cleaning, and water heater installations. Positive reviews highlight professional conduct, transparent communication, and fair pricing for emergency and routine repairs. However, a minority of low-star reviews cite recurring issues with missed appointments, lack of follow-up on quotes, and insufficient warranties on completed services.
Google rating: 4.9 out of 5 from 410 reviews (95% five-star).
Reviews on this page: 410 Google reviews (367 with written comments, 10 with photos).
Owner responses: the business replied to 97% of reviews.
Most recent review: November 8, 2026.
Service: Sewer Service serving Cicero, Illinois.
Data from Google, last updated November 10, 2026.
Star ratings
410 Google reviews we collected
4.9of 5
5 stars38995%
4 stars72%
3 stars20%
2 stars20%
1 star102%
Praise vs complaints
Phrases our text analysis found in 367 written reviews
98%praise
Praise82498%
Complaints212%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude21425%
Speed & response17921%
Quality & results14217%
Would recommend10913%
Communication799%
Price & value739%
Honesty & trust496%
What customers talk about
We read 367 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Their team was professional and thorough while inspecting my basement drain tile.”
“Also at this point the technician became very rude and told me "good luck, hope they don't screw this up".”
“Technician arrived on time, did a great job of explaining my options and fixed our issue.”
“They rescheduled multiple times and never showed up on time when they actually came.”
“I'm very grateful and appreciative of them for their understanding and patience and great service.”
“My experience with this company has been nothing short of terrible.”
“I definitely recommend them for any of your plumbing and sewer projects!”
“I could not recommend them enough.”
“The team kept in constant communication with me providing updates throughout the process which included photos and videos.”
“…issues, or just want a trustworthy team that does top-tier work at a reasonable price, do not hesitate to call Suburban Plumbing.…”
“Over priced and did not get the repairs we needed.”
“Appreciated prompt and transparent communication throughout.”
People customers mention
Mike59 reviews
Bob15 reviews
Matt14 reviews
Kevin9 reviews
Dan8 reviews
Alex7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Technician arrived on time, did a great job of explaining my options and fixed our issue.
Response from the owner · a day ago
Michael, we appreciate you taking the time to share your feedback. We're pleased the technician arrived promptly, explained your options clearly, and fixed the issue. Your comments encourage our team, and we appreciate your trust.
Jill9 reviewsiTotal number of Google reviews Jill has written across all businesses on Google Maps, not just this one.
I was in need of a check valve for a home I was selling. The team came out and reviewed the job and installed the check valve system within days. They were courteous, and extremely responsive. They left the work area cleaner than when they arrived. I was so pleased that when I purchased my new home, I asked them to come out and inspect the sump, ejector and other plumbing within the house. They discovered some issues and provided an immediate quote and scope of work. They were able to complete everything in one day and once again left the area cleaner than when they arrived. The team kept in constant communication with me providing updates throughout the process which included photos and videos. I definitely recommend them for any of your plumbing and sewer projects!
Response from the owner · a week ago
Jill, we really appreciate your detailed feedback. It’s great to hear the valve install and follow-up inspection were completed quickly, with clear updates, photos and a tidy work area. Your recommendation means a great deal, and we will share your kind words with the team.
Jackson Watson2 reviewsiTotal number of Google reviews Jackson has written across all businesses on Google Maps, not just this one.
I worked with Suburban Plumbing on a project and they were great to work with! Would highly recommend and very professional!
Response from the owner · 3 weeks ago
Thank you, Jackson! We really appreciate the kind words and the opportunity to work with you. It was a pleasure working together, and we're glad to hear you had a great experience with our team. Thanks for your recommendation and for choosing Suburban Plumbing Experts!
saurabh nandwani5 reviewsiTotal number of Google reviews saurabh has written across all businesses on Google Maps, not just this one.
Great experience with Suburban Plumbing Experts! Their team was professional and thorough while inspecting my basement drain tile. They provided the inspection video and a written report to help me understand the findings and plan my next steps. I appreciate their help and would highly recommend them!
Price assessment: Great price
Services: Service not listed
Response from the owner · a month ago
Thank you, Saurabh, for the updated review and for giving us the opportunity to assist you. We truly appreciate your feedback and are glad we could provide the inspection video and documentation you needed. Thank you for choosing Suburban Plumbing Experts!
Michelle Blakely9 reviewsiTotal number of Google reviews Michelle has written across all businesses on Google Maps, not just this one.
On site, Matt was very helpful and efficient. His explanations, care and attention to all the details of the problem were spot on. He was well-versed in the best way to correct the problems and did an incredible job, reconfiguring piping and removing and installing a new hot water heater. All in one afternoon!
In the office, Pat was compassionate and helpful. On site, Bob was great about ensuring our safety as the gas line was involved.
Services: Water heater installation, Plumbing pipe repair, Plumbing leak repair
Response from the owner · a month ago
Michelle, thank you for the fantastic review. We are glad Matt’s care and efficiency resolved the issues so effectively, and that Pat and Bob were supportive and attentive to safety. We appreciate you sharing these details and will pass your kind words on to the team.
Jane Cole9 reviewsiTotal number of Google reviews Jane has written across all businesses on Google Maps, not just this one.
Will K is my new Go To Plumber! Great work, fast, awesome communication. I couldn’t be happier with my experience and look forward to throwing all my future business this way. Seriously!
Price assessment: Great price
Price: $1–200
Services: Plumbing pipe repair
Response from the owner · a month ago
Jane, thank you for the wonderful feedback. We are thrilled Will made the experience so smooth with quick service and clear communication. We appreciate you trusting us with future work and will pass your praise along to Will.
Diana ALocal Guide · 11 reviewsiTotal number of Google reviews Diana has written across all businesses on Google Maps, not just this one.
I am so grateful to these guys at this company. They were so helpful and nice and down to earth. (Also from what it looks like they came all the way from Brookfield, IL, and I live in Rogers Park, to help me.) I needed help with my clogged bathtub because it's been clogged for like two weeks now and I was tired of carrying 25 buckets a day at least of water to the toilet to get the water out. Matt and Tim were friendly, knowledgeable, helpful, and fast. They also were understanding and helpful and are allowing me to pay them the last half I owe them when I get paid again two weeks from now. I'm very grateful and appreciative of them for their understanding and patience and great service. Thank you again Mike, Matt, and Tim! Have a great 2026-2027. Good night. :) ✨️🌙🌞👋✨️
Response from the owner · a month ago
Diana, thank you so much for taking the time to share such a thoughtful review! We’re truly grateful you called us when you needed help, and we’re especially happy we could get your bathtub draining properly again after dealing with that frustration for two weeks.
Matt and Tim will be very happy to hear your kind words about their service. We’re proud of our team for treating every customer with respect, patience, and understanding, and we’re glad you felt comfortable with us from start to finish.
And yes, we’re happy to make the trip from Brookfield to Rogers Park when our customers need us! We appreciate you trusting Suburban Plumbing Experts and welcoming our team into your home.
Thank you again, Diana, for your kindness and for choosing us. We truly appreciate your business and your recommendation. Wishing you a wonderful 2026-2027 as well! 🙂
Paddy6 reviewsiTotal number of Google reviews Paddy has written across all businesses on Google Maps, not just this one.
Paddy, great to hear you had a positive experience. We are glad you found our service fair and trustworthy. Your feedback helps us maintain high standards, and we look forward to helping you again.
Travell Douglas4 reviewsiTotal number of Google reviews Travell has written across all businesses on Google Maps, not just this one.
Matt came out and did an absolutely wonderful job. Super professional and got right down to business. Will definitely be calling again in the future and would recommend to all.
Price assessment: Great price
Response from the owner · a month ago
Travell, we appreciate the fantastic review and your recommendation. It means a lot to hear Matt was professional and efficient. We will share your praise with him and look forward to assisting you again in the future.
Huw Llewelyn1 reviewiTotal number of Google reviews Huw has written across all businesses on Google Maps, not just this one.
Nice guys. Good service. Showed up on a Friday night to fix a leak. Happy with the work.
Price assessment: Reasonable price
Price: $200–400
Services: Faucet repair
Response from the owner · a month ago
Huw, thanks for the kind words. We were glad to respond Friday night to stop the leak and are happy you are satisfied with the job. We'll let the crew know how much you appreciated their work.
