Analyzing 9,268,0599.3M ReviewsFor 26,36926.4K Experts
Google reviewers rate SummerWinds Nursery 4.6 out of 5 stars based on 295 reviews, with the owner responding to 57% of feedback. Customers frequently praise the knowledgeable staff, wide selection of healthy plants, fair pricing, and helpful advice for specific garden needs. However, recurring criticisms include instances of staff unavailability, inaccurate phone inventory confirmations leading to wasted trips, and complaints about service quality or fees for minor tasks like repotting.
Data from Google, last updated November 9, 2026.
295 Google reviews we collected
Phrases our text analysis found in 200 written reviews
How often each topic comes up in the written reviews
We read 200 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very knowledgeable staff with a great selection of indoor and outdoor plants.”
“Incredibly unprofessional that their employee Matthew, comes to work high and posts about it on his social media "Took a gummy feeling fabulous" I wou…”
“Their prices were fair and the staff could not have been nicer.”
“Some stuff is a little bit pricey but hey, the alternative is to drive to San Diego.”
“Bought some plants here a bit ago and had a great experience.”
“I recommend this nursery and after talking to the staff they helped create the perfect area on the property for him to get down on one knee and propose!”
“Justin was very helpful and knowledgeable and answered all my questions.”
“Best staffing experience out of three nurseries visited on same day!”
“Most dependable source for vegetables and herb transplants.”
praise complaint · found by our text analysis, Google review wording unchanged.
4.6 ★★★★★ 295 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Very knowledgeable staff with a great selection of indoor and outdoor plants. Veteran friendly.
Front courtyard. Staff helpful in selecting plants that will work in our courtyard, I had planted last year plants that don’t work in the southern exposed and full sun.
Hi Robert, Thank you so much for your review! We're glad our team was able to help you select plants better suited to the sunny conditions in your courtyard. We appreciate your kind words and hope you enjoy your new plants. We look forward to seeing you again!
Blown away by their customer service!
Thanks so much McKenna! We're so happy to hear that. We look forward to seeing you again. :)
I just needed some advice on the plant that's not doing well, and sure enough rhese experts have just the right information to help you along. I've shopped here for thirty two years and will never go anywhere else.
Hi Kevin, Thank you so much for your kind words and for being part of the SummerWinds gardening community for 32 years! We're so glad our team was able to provide the advice you needed. Helping our customers find solutions and feel confident throughout their gardening journey is what we're all about. We truly appreciate your loyalty and continued support, and look forward to helping you with your gardening adventures for many more years to come!
Disappointed with the use of AI in their ads. I've seen it repeatedly and so many people have asked it to stop and nothing has happened
Hi Adamska - We appreciate the comments we've received about using AI in our social media, and we hear you. Please know that our intent was not to deceive, but rather to show what a landscape could look like when it's mature. We can't easily get those photos, as our plants are in their youthful state in the nursery. We wanted to inspire—not upset—and for that reason, we've removed the AI-generated photos. Thank you for your feedback.
Well 1- 1/2 round trip for nothing and they couldn't care less. Was told on the phone at the Tatum store they had numerous plants I was looking for, so 45 minutes later we are there and the filthy guy in plant area says, “we sold out last weekend”. This man was so filthy it looked like he had not changed clothes in days, he had urinated himself and smelled like urine and feces, I am dead serious he had a problem. My wife almost puked. He called up front and they didn't know anything about the plant and no one fessed up to talking to us. My wife asked at the front desk where they answer the phone and was told “ well if the guys out back say we are out of the plant they know better than us up front” WHAT? NO apology, no accountability they could have cared less. I will never walk in the place again.
Hi A Zee, We apologize for our delayed response. We wanted to speak with our management team at our Phoenix store before responding to ensure your concerns were looked into and addressed. It certainly wasn't okay that you and your wife drove all that way after being told we had the plants you were looking for, only to arrive and find out otherwise. We're equally sorry that your interactions with our team made an already disappointing visit even worse, especially when no one offered an apology. We're also sorry to hear about your experience with one of our employees. We've discussed your concerns with our management team and have addressed them internally. While plant availability can change quickly, that doesn't appear to have been the issue in this instance. If you're willing to give us another chance, we'd be happy to confirm availability and hold the plants for you for an agreed-upon period of time. While your review certainly wasn't what we hoped to see, we genuinely appreciate you taking the time to share your experience. It gives us an opportunity to address concerns and do better. We're sorry we let you down.
I was extremely disappointed with the manager today — the Harry Potter look-alike. I found his attitude condescending and felt like he was speaking down to us, which is especially disappointing considering we shop at this store almost every week. An employee had been helping us with a woolly butterfly bush that had obviously been there for a while and was growing significantly sideways. We were concerned about whether it would recover. The employee was very helpful, said he thought it probably would, but understood our hesitation and suggested that we ask at the counter if they would consider a small discount. So we did. The manager came out and told us, “I could have sold that for full price yesterday.” Okay… then why is it still sitting there today? He went on to say that he would give us the discount only because his employee had told us to ask, but that in his opinion the plant was not discountable. The discount was 15% on a $29.99 plant. That comes to approximately $4.50. Let that sink in. A regular customer who shops in your store almost every week, whose large backyard is filled with plants, flowers, and trees purchased from your business, was made to feel uncomfortable and talked down to over $4.50. The money was never the issue. We were concerned about purchasing a plant that might not make it, and one of your own employees suggested we ask. Instead of simply handling a very minor request graciously, the manager turned it into an unnecessarily unpleasant interaction. Apparently $4.50 was worth risking the goodwill of a longtime customer. I purchased the plants we already had and then left. I continued on to Home Depot and purchased the rest of the flowers I needed there. All over $4.50. Sometimes customer service costs a business far more than the tiny discount they were reluctant to give.
Hi Addie, Thank you for taking the time to share your experience, and especially for being such a loyal SummerWinds customer. We’re very sorry you left your recent visit feeling disappointed and that your conversation with our manager left you feeling talked down to. That’s certainly not how we want any customer to feel when visiting SummerWinds. We understand that you had concerns about the growth habit of the butterfly bush and whether it would recover. While our manager felt the plant was healthy and did not warrant a discount, he honored a 15% discount after learning that another member of our team had suggested you ask about one. We don’t typically discount plants, as we only sell plants we believe are healthy and stand behind every plant we sell. In this case, we should have done a better job of reassuring you of that. Our guarantee is designed to help you purchase from SummerWinds with confidence. If a plant doesn’t perform as expected, we’re here to help with an exchange, replacement or refund. We appreciate you bringing this experience to our attention. Your many visits and continued support of SummerWinds mean a great deal to us, and we hope to have the opportunity to provide you with the kind of experience you’ve come to expect from us in the future.
I love SummerWinds Nursery! Very knowledgeable staff and good prices on all types of plants,flowers,shrubs and trees! I get most of my fruit trees from them and they have some exotic ones. They also have a cool point system where you can relatively easily earn 20% off of your entire purchase. When you're doing a big project or buying expensive trees that makes a big difference!
Thanks so much, Bryan! We love hearing that SummerWinds is your go-to for fruit trees and that you’ve found some unique varieties with us. We’re glad you’re enjoying your SummerWinds Rewards, too—especially when you have a bigger project in the works. We really appreciate your review and look forward to seeing you again!
I have been a customer for a very long time, but they charging 10 dollars to repot a small cactus? The little cactus already comes with some soil FYI Check the other nurseries around, no fees are charged. Wayyyyy beyond the expectation Never coming again
Hi Paula, We’re sorry to hear how disappointed you were with your visit, especially as a longtime customer. We understand that the planting fee came as an unwelcome surprise. The $10 planting fee quoted was to plant both of the containers you brought in and provide the additional potting soil needed to properly repot the plants. While plants do come with soil around their roots, that amount is not enough to fill a new container when repotting. We do our best to explain any service fees before work is done so customers can decide what works best for them. We appreciate your many years of shopping with us and are sorry this experience left you frustrated. We hope you’ll consider giving us another opportunity to serve you in the future.
Laurie was phenomenal in helping me with beginner information on planting my vegetables successfully for the first time.
Thank you so much, Elsa! We’re delighted to hear Laurie was so helpful as you get started with your first vegetable garden. We’ll be sure to share your kind words with her. We hope you have a wonderful first harvest!
Analyzing 9,268,0599.3M ReviewsFor 26,36926.4K Experts