Pest control service · Gladstone, OR · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%90+21.8Value 14%99+14Replies to reviews 7%100+7.1Craft & service penalty81−1.9Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#72 of 113 cockroach controliPosition by Experts Score among all companies we track in this category. · better than 37%
4.9★★★★★329 Google reviews
96%five-star reviews
4.91★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
95%reviews answered by the owner
$214typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise Summit Pest Management for punctual, thorough inspections and clear communication regarding rodent and pest removal services. Reviewers note that technicians often identify entry points, explain treatment plans, and respect property boundaries without pushing unnecessary work. However, several low-star reviews criticize the company for failed treatments, high pricing, and unprofessional staff behavior when customers expressed concerns about unresolved infestations or billing disputes.
Google rating: 4.9 out of 5 from 329 reviews (96% five-star).
Reviews on this page: 329 Google reviews (259 with written comments).
Owner responses: the business replied to 95% of reviews.
Most recent review: October 30, 2026.
Service: Cockroach Control serving Gladstone, Oregon.
Data from Google, last updated November 3, 2026.
Score profile vs other cockroach control
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: craft & service.
Summit Pest ManagementCockroach Control median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Summit Pest Management: 93/100 on this factor. Category median: 95.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Summit Pest Management: 90/100 on this factor. Category median: 94.A
90
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Summit Pest Management: 81/100 on this factor. Category median: 97.A
81
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Summit Pest Management: 99/100 on this factor. Category median: 100.A
99
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Summit Pest Management: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Summit Pest Management: 100/100 on this factor. Category median: 100.A
100
Bar = this company · dark tick = category median.
Star ratings
329 Google reviews we collected
4.9of 5
5 stars31696%
4 stars41%
3 stars00%
2 stars10%
1 star82%
Praise vs complaints
Phrases our text analysis found in 259 written reviews
96%praise
Praise49196%
Complaints204%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price1226%
Reasonable2861%
Overpriced12%
Not sure511%
$214+102% vs typical cockroach control
Middle half of what 32 customers paid ($155–$371) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude14829%
Quality & results9719%
Speed & response9218%
Would recommend6813%
Communication5611%
Honesty & trust265%
Price & value245%
What customers talk about
We read 259 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Got all the squrils out of my crawl space, and is a really nice guy.”
“The attitude of the technician whose work was in question was very haughty, patronizing, and unprofessional.”
“Jeff and all other staff we have worked with at Summit are considerate, thought ful, and thorough in treating our environmental problems.”
“Horrible customer service and failure to even discuss a resolution.”
“Justin came out and confirmed the problem and entry point right away, and did not charge me anything for that.”
“We recommended Summit, and she has been just as pleased with their service as we are.”
“Never again”
“I followed up with a service to remove the pigeons and seal up the entry points.”
“Justin Holmes is truly an expert at pest/rodent control and, he's a super nice, friendly and honest man.”
“I had just turned 85 and wasn’t sure I could manage it myself, so his kindness meant a great deal.”
“Despite, having nice staff, I've been completely overcharged for a service that was never delivered.”
People customers mention
Justin37 reviews
James10 reviews
Bill9 reviews
Brody8 reviews
Charlie8 reviews
Jeff6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Summit Pest Management for 8 kinds of job. Pick one to see what they paid and said.
W13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Jeff is great. We just did a whole house plumbing repipe with new entrance into the crawl space from the street/city meter. Given that change and it being Fall, I asked Jeff to do a crawl space check for any activity, issues with the new water line entrance, etc. Really appreciate him taking the extra time to…
Paid $160–180Reasonable priceHome inspection
jamesLocal Guide · 28 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Justin is on it doggonit! Got all the squrils out of my crawl space, and is a really nice guy. Summit to the rescue.
Paid $200+Not sureGeneral wildlife removal
Ryan5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Had some problematical pigeons that I thought were living in my attic. Justin came out and confirmed the problem and entry point right away, and did not charge me anything for that.
I followed up with a service to remove the pigeons and seal up the entry points. They worked efficiently and did a thorough job - even…
Christian6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We ended up not needing any servicing which was a relief! The service man Justin was awesome, he walked us through our property and showed us what was actually causing the image and didn't push any unnecessary work on us which was awesome. Would use again.
Paid $1–20Not sureTermite inspection
Glenn1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Summit did a great job with the rodent infestation on our horse farm. Justin explained your process in detail and followed through with the process. Thants!
Paid $200+Great priceRodent extermination
Mary6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★
Brody was very friendly, knowledgeable & explained what & how he was going to do. He answered all of our questions.
Jeff is great. We just did a whole house plumbing repipe with new entrance into the crawl space from the street/city meter. Given that change and it being Fall, I asked Jeff to do a crawl space check for any activity, issues with the new water line entrance, etc. Really appreciate him taking the extra time to check it out and take some photos while there. Jeff always goes over and above to make sure he is checking on and/or addressing any issues. We've always been happy with Summit and have been customers across 4 homes and more than 25 years.
Price assessment: Reasonable price
Price: $160–180
Services: Home inspection
Pest type: Ants, Termites, Rodents, Cockroaches, Spiders
Response from the owner · 3 days ago
Thank you so much for your kind words and for trusting Summit with your homes for over 25 years! We truly appreciate your continued loyalty and support. Jeff takes great pride in being thorough and going the extra mile, and we're so glad he was able to give you peace of mind after your recent plumbing work. We'll be sure to share your wonderful feedback with him. Thank you again for being part of the Summit family!
Lloyd Mills4 reviewsiTotal number of Google reviews Lloyd has written across all businesses on Google Maps, not just this one.
Jeff and all other staff we have worked with at Summit are considerate, thought ful, and thorough in treating our environmental problems. Thanks
Response from the owner · 6 days ago
Thank you so much for your kind words! We truly appreciate you taking the time to recognize Jeff and the rest of our Summit team. We take pride in providing thoughtful, thorough, and professional service, and it means a great deal to know our efforts are appreciated. We’ll be sure to share your compliments with Jeff and the team. Thank you for trusting Summit Pest Management with your pest control needs!
james taylorLocal Guide · 28 reviewsiTotal number of Google reviews james has written across all businesses on Google Maps, not just this one.
Justin is on it doggonit! Got all the squrils out of my crawl space, and is a really nice guy. Summit to the rescue.
Price assessment: Not sure
Price: $200+
Services: General wildlife removal
Pest type: Other
Response from the owner · 2 weeks ago
Justin is on it, doggonit! We love hearing this! Thank you so much for the kind words and for trusting Summit to take care of your squirrel situation. Justin takes great pride in his work, and we're lucky to have him on our team. We'll be sure to pass along your compliments. We're happy we could come to the rescue!
Joe Kraus8 reviewsiTotal number of Google reviews Joe has written across all businesses on Google Maps, not just this one.
Summit’s website says, “We won’t leave you hanging or pass you on to another provider if your situation proves challenging.” Unfortunately, that is exactly what happened to us.
We hired Summit to address rodents in our attic. When we continued hearing squeaking and gnawing, one employee suggested it was a bathroom exhaust fan—even though the bathroom didn’t even have an exhaust fan.
We ultimately paid Summit to perform exclusion work, but the following year a rodent got into the exact same area. When I asked Summit to inspect their prior work, they refused, saying they had “made a business decision not to accept additional work at our property.”
We have always had good experiences with contractors and actually had a great relationship with our Summit technician (Justin was great!). But when the problem proved challenging, Summit chose not to help. If you have a pest problem that requires follow-through and accountability, I would look elsewhere.
In response to the owner's comment below, these were their exact words: "Both technicians are certain the noise is caused by the bearing in your bathroom fan. The noise would not be that consistent and mechanical in nature. If it were rodents, at this point, they would be dead."
Response from the owner · a month ago
Thank you for recognizing Justin and the service he provided. We do, however, want to clarify several important points in this review.
Summit did not leave an active service unfinished or refer you elsewhere because the pest issue was “too challenging.” We completed the services and exclusion work that were agreed upon at the time. At a later date, after reviewing the history of the account, Summit made a business decision not to accept additional work at the property.
Regarding the reference to the bathroom exhaust fan, our belief was that there had previously been a fan or vent in that location that had since been walled over. The home was built in 1926 and is now 100 years old. In homes of this age, renovations and modifications over the decades can leave behind concealed openings, old vents, and inaccessible spaces. The suggestion was based on what we were observing and attempting to identify as a possible source of the sound—not an assertion that there was currently a functioning bathroom fan present.
We understand that you were disappointed by our decision not to accept additional work, but declining future work is very different from abandoning a difficult pest problem or refusing to stand behind an active service.
Rodent activity can recur, including in previously affected areas, and new activity does not automatically establish that prior exclusion work failed. Determining how an animal gained access requires a current inspection.
We appreciate your positive comments about Justin and are glad you had a good relationship with him. While we understand that you disagree with our decision not to take on additional work, we believe it is important that the circumstances surrounding that decision are represented accurately.
— Summit Pest Management
Ryan Oglesby5 reviewsiTotal number of Google reviews Ryan has written across all businesses on Google Maps, not just this one.
Had some problematical pigeons that I thought were living in my attic. Justin came out and confirmed the problem and entry point right away, and did not charge me anything for that.
I followed up with a service to remove the pigeons and seal up the entry points. They worked efficiently and did a thorough job - even with my roof being 40+ft high, they tackled the job no problem!
I’m feeling confident after and look forward to my peace and silence again.
Thanks again summit!
Price assessment: Reasonable price
Price: $200+
Services: General wildlife removal
Pest type: Other
Response from the owner · 2 weeks ago
Thank you so much for taking the time to share your experience! We're thrilled to hear that Justin was able to quickly identify the problem and that our team got those unwanted feathered tenants evicted! A roof over 40 feet high certainly presents its challenges, but our crew is always up for the task. We truly appreciate your trust in Summit Pest Management and hope you're enjoying some well-deserved peace and quiet. Thank you again for choosing Summit!
Joanne Burdic2 reviewsiTotal number of Google reviews Joanne has written across all businesses on Google Maps, not just this one.
Justine is very professional and personable...he is focused and communicates clearly about issues and his plan to solve the problem at hand. Your office staff provides excellent service as well. Thank you
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: Home inspection, Rodent extermination
Response from the owner · 3 years ago
Thank you for the amazing review, Joanne! We are very fortunate to have a great team and we are so glad we are able to help you keep those pesky pests away!
Jane Hershberger5 reviewsiTotal number of Google reviews Jane has written across all businesses on Google Maps, not just this one.
Justin very quickly identified the problem, found the source, and took appropriate action.
Services: General wildlife removal
Pest type: Other
Response from the owner · a month ago
Thank you so much for the great review! We’re glad Justin was able to quickly identify the source of the problem and take the appropriate action. We truly appreciate you choosing Summit Pest Management!
Anita Ament11 reviewsiTotal number of Google reviews Anita has written across all businesses on Google Maps, not just this one.
Once again, Jeff Coy has gone above and beyond to make sure our property is protected from critters and crawlies. This time, he found new areas of vole activity and baited. Living in the country is wonderful except for the pests that take produce and destroy landscape. Thanks, Jeff!!
Price assessment: Reasonable price
Services: Home inspection, Rodent extermination, Spider extermination, General pest inspection, Service not listed
Response from the owner · 3 years ago
Thank you for the stellar review, Anita! We are very fortunate to have Jeff on our team and we wouldn't be who we are today without amazing customers like you. We appreciate you!
Christian Garelli6 reviewsiTotal number of Google reviews Christian has written across all businesses on Google Maps, not just this one.
We ended up not needing any servicing which was a relief! The service man Justin was awesome, he walked us through our property and showed us what was actually causing the image and didn't push any unnecessary work on us which was awesome. Would use again.
Price assessment: Not sure
Price: $1–20
Services: Termite inspection
Response from the owner · 2 months ago
Thank you so much for the kind review! We’re glad to hear Justin was able to walk you through the property, identify what was causing the issue, and provide honest recommendations without suggesting unnecessary work. We’ll be sure to pass your compliments along to him. We truly appreciate your trust and would be happy to help again anytime you need us!
carol hawksLocal Guide · 6 reviewsiTotal number of Google reviews carol has written across all businesses on Google Maps, not just this one.
Great customer service. Quick response. We had Connor service our place and he is polite and thorough. He was very respectful and gets the job done. Highly recommend.
Response from the owner · 2 months ago
Thank you so much for the great review! We’re happy to hear you received quick, thorough, and respectful service. We truly appreciate your recommendation and your trust in our team. Thank you for choosing us!
