Google reviewers rate Sun City Plumbers five stars based on six hundred nine reviews, with the owner responding to eleven percent of them. Customers frequently cite punctuality, clear communication regarding costs and procedures, and efficient repairs for services like water heater installation, leak detection, and drain clearing. While most feedback highlights professional conduct and reasonable pricing, lower-rated comments describe instances of missed appointments and scheduling conflicts that required rescheduling.
Google rating: 5.0 out of 5 from 609 reviews (99% five-star).
Reviews on this page: 609 Google reviews (569 with written comments, 38 with photos).
Owner responses: the business replied to 11% of reviews.
Most recent review: November 2, 2026.
Service: Pipe Repair Service serving El Paso, Texas.
Data from Google, last updated November 2, 2026.
Star ratings
609 Google reviews we collected
5.0of 5
5 stars60199%
4 stars30%
3 stars00%
2 stars10%
1 star41%
Praise vs complaints
Phrases our text analysis found in 569 written reviews
99%praise
Praise1,36899%
Complaints141%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude36326%
Speed & response30322%
Quality & results27620%
Would recommend17813%
Communication1269%
Price & value866%
Honesty & trust504%
What customers talk about
We read 569 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were courteous, punctual, professional, and completed the job quickly.”
“They were professional, extremely knowledgeable, very efficient, honest, their attention to detail just made the entire process start to finish so muc…”
“No call no show three days in a row”
“professional, extremely knowledgeable, very efficient, honest, their attention to detail just made the entire process start to finish so much easier o…”
“Follow-up: because the pipe was damaged, weak spots every few feet, another slab leak came up.”
“I couldn’t be happier with their professionalism and highly recommend them.”
“I will not use this company ever.”
“They explained each step along the way and made the repair.”
“Their work exceeded my expectations in every way & the price is remarkably fair for such quality!”
“Having such a reliable company to depend upon for such an important service is an incredible Blessing!”
People customers mention
Tony94 reviews
Ramon87 reviews
Eric75 reviews
Rene65 reviews
Plumbing16 reviews
Frank15 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Pinhole leak from corroded 3/4copper pipe in wall, caused by wrong type metal clamp nailed to a 2x4 (oxidation). Lucky for us the wife heard a hissing sound in the wall, water had started to pool. Called Sun City Plumbers and able to come out next morning, others estimated almost a week. Rene and Ramon called and showed up in the designated window. They evaluated the situation and provided a couple of solutions. The corrosion from the clamp to the actual base of copper in slab was about 7ft. They explained each step along the way and made the repair. I have requested a quote on some addional work (replace house shut off and need of new regulator). Numerous people on Westside of El Paso have had recent issues with water leaks, best to be proactive with sensors or leak detection shutoff devices.
Eric and Tyler replaced several shut off valves for my sinks and toilet. They were courteous, punctual, professional, and completed the job quickly. The price was very reasonable. I will definitely call Sun City Plumbers for all my future plumbing needs.
Price assessment: Great price
Price: $600–800
Services: Plumbing pipe repair
D
Debra AdamsLocal Guide · 17 reviewsiTotal number of Google reviews Debra has written across all businesses on Google Maps, not just this one.
My family was in dire need of a new water heater, and expansion tank. Eric and Tyler came to our rescue. They were professional, extremely knowledgeable, very efficient, honest, their attention to detail just made the entire process start to finish so much easier on us. Greatly appreciated! Many, many thanks!!!
Price assessment: Great price
Services: Water heater installation
L
Lizette Castillo8 reviewsiTotal number of Google reviews Lizette has written across all businesses on Google Maps, not just this one.
I had a great experience with Sun City Plumbers. Eric and Tyler came out to check my tankless water heater and determined it needed to be replaced. They ordered a new one right away and had it installed within the week.
They provided fast, friendly, and efficient service. Both Eric and Tyler were incredibly patient, took the time to answer all of my questions, and thoroughly explained how to properly care for my new tankless water heater. I couldn’t be happier with their professionalism and highly recommend them.
Price assessment: Reasonable price
Price: $2,000+
Services: Water heater installation
M
Mike Rhodes1 reviewiTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Fabian and Rene were fantastic explained what they were doing and cost before they started. They had to snake out the drain line thru the roof they were great and took care of all our issues. Would recommend 100%
Price assessment: Reasonable price
Price: $200–400
A
Antonio Torres Loya1 reviewiTotal number of Google reviews Antonio has written across all businesses on Google Maps, not just this one.
I called Sun City Plumbers to find and fix a leak in my house. The two technicians that came by were Tyler and Tony. Both were very professional and respectful. They explained everything they were going to do and why they were going to do it. When the leak was found they repaired it quickly and professionally. Also they arrived at the appointed time. If I have anymore plumbing problems I’m calling Sun City Plumbing.
This home is a duplex which had previously been a rental - so, MANY repairs are needed. This was the 2nd time we used the services of Sun City Pumbers, and luckily, Rene and Fabian were able to return to the scene of the water heater they installed so beautifully. This time a neglected gas furnace plus 2 toilets needed attention / replacement.
Fabian is VERY careful & polite,
and Rene is an excellent communicator - and a perfectionist (which l like!).
Their work exceeded my expectations in every way & the price is remarkably fair for such quality!
Having such a reliable company to depend upon for such an important service is an incredible Blessing!
